Company Bio North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Position Summary Clinical Team Manager, Integrated Transitions Reporting to Program Director, Transitional Care & Community Integration, your goal in this position is to ensure operational and clinical excellence driving Integrated Care strategic direction; while facilitating the provision of an outstanding patient and family experience, as patients transition to their next health care journey. The Clinical Team Manager is responsible for supporting the development of a high performing Senior Friendly team, ensuring the delivery of high quality and safe care for patients, caregivers and families, and a healthy work environment for staff, physicians and volunteers. The role will involve the oversight and understanding of timely transitions in care and discharge planning to support our patients to age at home for as long as possible. Specifically, the Clinical Team Manager is responsible for patient care delivery, operational planning, human resource development, financial management, quality management, education and research for programs: NYG@Home, NY CARES, Transitional Care Unit, long term care outreach and capacity building and supporting transitions of complex patients. The Clinical Team Manager brings a high level of operational expertise and leadership skills to a diverse interprofessional care team straddling NYGH & our Ontario Health Team (North York Toronto Health Partners) members. All roles are essential in providing a safe and healthy environment for patients, staff, physicians, volunteers and others by ensuring that health and safety policies are followed. You will be responsible for promoting best practices and evidence-based care through the implementation of initiatives that are aligned with the organization’s strategic direction. The position supports the hospital’s academic mandate through teaching and learning and/or transforming care through research and innovation. This role is also key to NYGH’s Ontario Health Team mandate to create a more Compassionate North York, improving population health for our community through more coordinated, integrated care across the continuum. The incumbent will be an experienced healthcare professional with demonstrated ability to collaborate with internal and external partners, have strong community and hospital understanding and operational experience and has a passion for geriatric care. Clinical team managers are:

• Flexible – they embrace the challenge of problem solving in a fast paced environment, and are eager to engage with new challenges every single day
• Leaders – they understand that true leadership is not about telling people what to do – it’s about collaboration, consensus-building and true team engagement
• Great Communicators – they communicate effectively with colleagues, staff, volunteers and families. Information flows freely, allowing their team to operate at a high level, and their patients to feel cared for and secure. They respect privacy and confidentiality
• Decisive – at the end of the day, they have the ability to make the big decisions, to take ownership of their actions, and work in the best interests of the hospital as a whole
• Safety Conscious – they know that keeping everyone safe and healthy is the highest priority, and follow all H&S policies and guidelines to provide a healthy environment for patients, staff, physicians, volunteers and families

On a practical level, you will

• Provide leadership and accountability at clinical and operational level for a high quality and safe patient/family experience (through virtual and in person management).
• Promote best practices and evidence-based care through the implementation of initiatives that are aligned with the organization’s strategic direction.
• Manage on a day-to-day basis the physical, financial and human resource of the clinical areas in line with the mission, vision, values and strategic direction of the organization.
• Ensure clinical and regulatory compliance of the team by supporting inter-professional practice improvement through virtual and in person visits.
• Maintain compliance with required Health & Safety, environmental and other legislative requirements.
• Build relationships with peers and other contacts across the organization and externally to create opportunities for synergy/integration.
• Demonstrate leadership, with a lens of strong patient/family and service focus. Have Knowledge of applicable legislation and regulations, related both to employment law and areas of functional responsibility.

Qualifications

• Regulated Health Care Professional in good standing with respective health professional regulatory body in Ontario
• University degree in a health-related field, and Master's level prepared (Health Administration or Business Administration preferred)
• A minimum of (5) five years of clinical experience in community care and/or long-term care
• A minimum of (3) three years management experience with direct people management responsibilities
• Experience driving integrated care and working within Ontario Health Team
• Demonstrated leadership potential, with a lens of strong patient/family focus
• Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
• Ability to work with a diverse group of leaders and stakeholders, specifically inter-sectoral, with demonstrated success in moving key stakeholders to positive resolution and to facilitate and coach clinical areas on change initiatives
• Strong project management skills with demonstrated experience in leading a team through change, with successful outcomes
• Extensive change management experience, and the ability to adapt or be flexible, and is comfortable with ambiguity
• Highly effective interpersonal and communication (spoken and written) skills, combined with excellent organizational skills, with demonstrated ability to achieve outcomes
• Good understanding of professional practice standards
• Good understanding of ALC, transitions of care, discharge planning, community supports
• Strong people skills, with ability to give feedback
• Strategic conceptual thinker, with ability to integrate systems thinking into operations
• Knowledge of applicable legislation and regulations, related both to employment law and areas of functional responsibility

What We Offer Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full-Time Regular position with 8 hour shifts, Days shifts and on call . We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca #INDO

How To Apply Think you're the right person for the job? Here's your first chance to show us why:

• Ensure to meet the deadline - only applications received by the closing date will be considered.
• We will review all applications and will contact those selected for an interview.

Closing Statement At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.