About the role
Union/Affiliation:
C.U.P.E. Local 3338
Pay range:
$27.08 hourly plus 14% in lieu of benefits
SFU Department Descr:
IT Services - Vancouver Campus IT Services
Position Grade:
6
of openings:
8
Biweekly Hours:
up to 60
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
SFU IT Services empowers the university to thrive and innovate through the effective use of data and technology and is focused on improving the digital experience for our students, researchers, staff and external clients. Join our growing team as we build new solutions and services to support SFU's academic and research mission.
About the Role
Provides support and assistance to clients (students, faculty and staff) of IT Services as well as external customers in audio visual technologies, minor hardware and software issues and network connectivity. Provides support in ensuring the timely setup, operation and teardown of classrooms and events according to the client’s requests while ensuring quality customer service and professionalism. Responsible for logging, prioritizing, documenting, and actively resolving incidents and client requests for service, as well as proper management and quality control of audiovisual inventory. Maintains client satisfaction with IT service delivery by ensuring timely and effective resolution of client issues.
Full
Not the right fit? Search for Technician jobs in Vancouver, BC
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.
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About the role
Union/Affiliation:
C.U.P.E. Local 3338
Pay range:
$27.08 hourly plus 14% in lieu of benefits
SFU Department Descr:
IT Services - Vancouver Campus IT Services
Position Grade:
6
of openings:
8
Biweekly Hours:
up to 60
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
SFU IT Services empowers the university to thrive and innovate through the effective use of data and technology and is focused on improving the digital experience for our students, researchers, staff and external clients. Join our growing team as we build new solutions and services to support SFU's academic and research mission.
About the Role
Provides support and assistance to clients (students, faculty and staff) of IT Services as well as external customers in audio visual technologies, minor hardware and software issues and network connectivity. Provides support in ensuring the timely setup, operation and teardown of classrooms and events according to the client’s requests while ensuring quality customer service and professionalism. Responsible for logging, prioritizing, documenting, and actively resolving incidents and client requests for service, as well as proper management and quality control of audiovisual inventory. Maintains client satisfaction with IT service delivery by ensuring timely and effective resolution of client issues.
Full
Not the right fit? Search for Technician jobs in Vancouver, BC
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.