Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you motivated by the responsibility of strengthening an organization’s security posture against constantly evolving cyber threats? Ready to elevate your IT Security career in a forward‑thinking environment that values your leadership and expertise?

We are looking for a driven and self-motivatedSecurity Operations Centre Team Leadfor ourCalgarybranch located inSE****Calgary! You will lead a team that monitors, investigates, and responds to security alerts in real time, acting as frontline defenders for our client's environment.

###A Day in the Life:

• Lead a 7x24 team of Tier 1 and Tier 2 SOC Analysts supporting Long View clients and tools
• Serve as escalation point for SOC Team members
• Mentor and train SOC staff on:
• o Best practice responding to security issues
• o Use and enhancement of LogRhythm and Sentinel SIEMs and other security tools
• Ensure timely response to detect, triage and escalate alerts
• Direct continuous improvement within the SOC
• Manage expectations around performance and procedural work for team members
• Conduct weekly team meetings and regular 1:1s with SOC team members
• Be available for team escalations that require leadership decisions, guidance and action
• Ensure SOC operations align to written procedure and policy to assure quality of service delivery
• Ensure responsiveness of the SOC team by driving accountability
• Understand and report on KPIs for both overall service delivery and individual performance
• Liaise with vendor representatives at an operational level
• Resolve operational deficiencies/seek new efficiencies where possible
• Serve as first-tier escalation point for Site Managers/Focals around service delivery issues
• Execute post-mortems on service delivery escalations, identify required changes or solutions and implement
• Provide support to pre-sales/sales/practice groups as required (tours, sales presentations etc.)
• Communicate effectively to customers in a manner that is easy to understand and non-technical

###What You Bring:

• Proven ability to lead a team that works 7x24
• 5+ years of experience managing complex, multi-tenant infrastructure tools and systems comprised of on-premise and cloud connected technologies
• 5+ years of experience working in a multi-tenant service provider environment
• Experience with XDR
• Formal security certifications like Security+, CySA+ or equivalent
• Experience working with and managing incident, problem, change and service requests that follow ITIL framework standards
• Strong strategic planning and analytics skills
• Strong adherence to service delivery excellence
• Experience with other common security technologies (IDS, Firewall, WAF, DLP, etc.) would be considered an asset
• Bachelor’s Degree in Computer Science, Information Technology Management would be considered an asset

###What Makes You Extra Awesome:

• Intermediate level network and security certifications like the SC200, Security+, Network+, SSCP and/or CCNA Security
• Experience with other common security technologies (IDS, Firewall, WAF, DLP, etc.) would be considered an asset
• Bachelor’s Degree in Computer Science, Information Technology Management would be considered an asset

###Why Work At Long View?

-Interesting work– Be part of exciting projects while accessing all the latest technologies -Career growth– Permanent staff positions, paid training, career life planning, and travel opportunities -RSP plan

Expected salary range

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.