Job Title: Events Representative (Peak of Christmas 2025)

Location: North Vancouver

Department: Marketing & Events

Reports to: Marketing & Events Manager / Events Specialist

Role Status: Full Time / Part Time / Seasonal / Hourly

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

A magical story awaits our guests at The Peak of Christmas from November 25th – December 25th. This annual event transforms Grouse Mountain into Vancouver’s North Pole, where guests can meet Santa in his workshop, see reindeer Dancer and Vixen, experience the enchanting light walk, glide across the Mountaintop Skating Pond, and much more!

The Events Representative is a customer-facing role to support the delivery of The Peak of Christmas event. You will primarily be based in Santa’s Workshop and Elf Headquarters, ensuring both attractions operate smoothly and guests have a positive and engaging experience.

Please note the Events Representative is a one-month contract to support the execution of the Peak of Christmas event. There may be opportunities for continued employment within the Guest Services and Retail teams.

ESSENTIAL JOB FUNCTIONS

• Knowledgeable about The Peak of Christmas programming in order to effectively respond to guest inquiries and promote activities
• Assist in the operational responsibilities of Santa’s Workshop, including opening and closing, sign-up process, check-in, and flow of guests
• Drive fundraising through promoting sale of Santa photos
• Assist Santa during his breaks and enroute to and from the workshop
• Ensure Santa’s break area/dressing room remains accessible, private, and comfortable
• Assist in the operational responsibilities of Elf Headquarters, including opening and closing, setting up and facilitating crafts, and ensuring craft supplies are tidy and stocked
• Adopt the role of ‘Santa’s Helper’ while positioned in the workshop and Elf Headquarters
• Welcome guests of all ages and provide a fun and engaging experience
• Communicate with guests in a clear, respectful and enthusiastic manner
• Respond to guest concerns and comments efficiently to ensure that guests have a positive experience
• Maintain good communications with Events Team Leads, Events Specialist, Marketing & Events Coordinator, and Marketing & Events Manager
• Other duties as required

SUPERVISORY RESPONSIBILITIES

This position reports to the Marketing & Events Manager and Events Specialist and does not require any supervisory responsibilities.

REQUIRED QUALIFICATIONS AND ABILITIES

• Experience working with children and/or in a customer service role
• Ability to work independently and as part of a team
• Experience facilitating crafts an asset
• Must be personable, friendly and outgoing with a positive attitude
• High energy and strong work ethic
• Able to spend long periods on feet and outside
• Secondary language skills (Spanish and Mandarin preferred)
• Open availability on weekdays and weekends during The Peak of Christmas (November 25th – December 24th)
• Successful applicants over the age of 19 will be required to provide results of a clear background check within six months of the hire date before starting work. Grouse Mountain will assist with the process if the applicant does not have a valid background check.

WORKING CONDITIONS

Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$20.84 to $22.11/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL OPPORTUNITY EMPLOYER

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.