About the role
Join the GDI Family!
One provider. One solution. All your facility maintenance services.
GDI provides best in class integrated, high level, facility maintenance services to the United States and Canada. We have more than 30,000 team members who contribute to the success of GDI and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we offer unrivaled client experience and satisfaction.
Reporting to the Senior Vice President of Western Canada, this position is located in our Vancouver Office. The General Manager will oversee the delivery of janitorial services to all contracts within the Vancouver Office as well as the overall functions of their particular branch.
Responsibilities:
- Cultivate a culture that promotes inclusion, innovation, productivity, and collaboration.
- Build strong relationships, listen intently, and utilize clear & transparent communication.
- Review client visitation reports to ensure service requirements are maintained as per the various contract agreements.
- Conduct random site inspections to ensure quality levels are maintained, documented and communicated to the client contact.
- Conduct random site audits to ensure staffing levels and payroll reports are accurate, key/card access controls and quality inspection programs are in place, WHMIS documentation and training is current, supply levels are adequate, equipment and employee uniforms are in good order.
- Maintain positive relationships with clients by conducting formal client review meetings on a regular basis.
- Review month end revenue to ensure invoicing is accurate.
- Review all labour costs against budget to ensure accounts are on budget.
- Participate in union collective agreement negotiations.
- Ensure all monthly reporting is completed as per month end deadlines.
- Conduct regular operations management meetings with staff to develop a true team spirit and share problem solving techniques.
- Review monthly financial reports with Operations and prepare corrective plans for over-budget accounts.
- Review red flag accounts with Operations staff and prepare corrective action strategies.
- Develop and participate in client retention programs with Operations staff.
- Prepare and present annual operating budget.
- Attend BOMA functions and network with peers to stay current with the Real Estate community and competitors.
- Assist the Sales team in securing new business.
- Prepare contract renewal pricing and negotiate renewals.
Knowledge/Skills/Competencies:
- Financial analysis, accounting and project management skills.
- Expense management & financial controls.
- Leadership, team building and employee management skills.
- Ability to direct multiple Account Directors and provide leadership.
- Exemplary communication and negotiating skills.
- Proactive management approach.
- Process improvement & implementation.
- Customer service and client retention.
- High level of customer service and focus.
Must be able to pass a Criminal Record Check.
GDI Services (Canada) LP is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation GDI Services (Canada) LP will work with you to determine how to meet your needs.
About GDI Services
One of the largest providers of integrated facility services in North America.
GDI is a North American managed and operated company, on a international scale. We provide integrated facility services, resulting in experienced, technology based solutions, comprehensive services and innovative quality control programs for thousands of facilities across Canada and the United-States.
About the role
Join the GDI Family!
One provider. One solution. All your facility maintenance services.
GDI provides best in class integrated, high level, facility maintenance services to the United States and Canada. We have more than 30,000 team members who contribute to the success of GDI and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we offer unrivaled client experience and satisfaction.
Reporting to the Senior Vice President of Western Canada, this position is located in our Vancouver Office. The General Manager will oversee the delivery of janitorial services to all contracts within the Vancouver Office as well as the overall functions of their particular branch.
Responsibilities:
- Cultivate a culture that promotes inclusion, innovation, productivity, and collaboration.
- Build strong relationships, listen intently, and utilize clear & transparent communication.
- Review client visitation reports to ensure service requirements are maintained as per the various contract agreements.
- Conduct random site inspections to ensure quality levels are maintained, documented and communicated to the client contact.
- Conduct random site audits to ensure staffing levels and payroll reports are accurate, key/card access controls and quality inspection programs are in place, WHMIS documentation and training is current, supply levels are adequate, equipment and employee uniforms are in good order.
- Maintain positive relationships with clients by conducting formal client review meetings on a regular basis.
- Review month end revenue to ensure invoicing is accurate.
- Review all labour costs against budget to ensure accounts are on budget.
- Participate in union collective agreement negotiations.
- Ensure all monthly reporting is completed as per month end deadlines.
- Conduct regular operations management meetings with staff to develop a true team spirit and share problem solving techniques.
- Review monthly financial reports with Operations and prepare corrective plans for over-budget accounts.
- Review red flag accounts with Operations staff and prepare corrective action strategies.
- Develop and participate in client retention programs with Operations staff.
- Prepare and present annual operating budget.
- Attend BOMA functions and network with peers to stay current with the Real Estate community and competitors.
- Assist the Sales team in securing new business.
- Prepare contract renewal pricing and negotiate renewals.
Knowledge/Skills/Competencies:
- Financial analysis, accounting and project management skills.
- Expense management & financial controls.
- Leadership, team building and employee management skills.
- Ability to direct multiple Account Directors and provide leadership.
- Exemplary communication and negotiating skills.
- Proactive management approach.
- Process improvement & implementation.
- Customer service and client retention.
- High level of customer service and focus.
Must be able to pass a Criminal Record Check.
GDI Services (Canada) LP is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation GDI Services (Canada) LP will work with you to determine how to meet your needs.
About GDI Services
One of the largest providers of integrated facility services in North America.
GDI is a North American managed and operated company, on a international scale. We provide integrated facility services, resulting in experienced, technology based solutions, comprehensive services and innovative quality control programs for thousands of facilities across Canada and the United-States.