About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Toronto, Ontario, Canada (Hybrid)

The Technical Writer/Trainer Group Lead prepares Operations and Maintenance (O&M) manuals for company products and delivers technical training courses. This role provides technical support to Customer Service when required. Acting as a Project Lead, this position oversees multiple projects, manages the O&M training team’s cost and schedule, and interfaces daily with Project Managers, Engineers, and Customers. Additionally, the role involves coaching and supervising Technical Writers/Trainers, delegating and coordinating tasks, monitoring and reporting on activity progress, and participating in the planning, scheduling, and budgeting of projects.

Key Accountabilities:

• Ensure manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log.
• Prepare, review, update, and sign off Work Package Agreement (WPA) for projects.
• Provide Bottoms-Up Estimate (BUE) analysis, Estimate to Complete (ETC) reviews, and Request for Quotation (RFQ) estimates to the Project team.
• Attend Risk Review Meetings, update Month-End Schedules, and participate in key Design Review meetings with Customers.
• Support Bids and Proposals group inputs.
• Evaluate and report on project Estimates to Complete (ETC) to clarify cost exposures and future labor needs.
• Perform Training Needs Analysis (TNA).
• Work collaboratively with other training contributors to ensure content completeness and consistency.
• Manage work processes to ensure on-time delivery, emphasizing continuous productivity, cost-effectiveness, quality improvement, and customer satisfaction.
• Provide support for assigned projects across all aspects of training and documentation, including defining resource requirements and outlining budgets for course and manual development.
• Track assigned projects and provide/update regular status reports for the Training Manager and key stakeholders.
• Act as the single point of contact for projects with outsourced deliverables by coordinating with vendor staff, coaching and directing vendors, and reviewing outputs and progress reports/estimates.
• Supervise, coach, motivate, and develop the skills of the Training and Technical Writing staff while emphasizing safety.
• Interact with customers, trainers, and other stakeholders to achieve customer satisfaction. Outline acceptance criteria based on requirements and periodically review and improve training content.
• Ensure adherence to standards, procedures, practices, and controls.
• Conduct weekly meetings with the Operations/Maintenance team to review activities, address questions, and deliverables, escalate issues (e.g., shortage of work, blocking issues, or excessive workload) to the Training Manager.
• Review all Change Requests (CRs) for the Operations/Maintenance team and ensure their analysis and progression meet deadlines.
• Evaluate and provide feedback on employees’ performance to the Manager.
• Perform other job-related duties as assigned.

Key Requirements:

• Minimum 8 years of relevant experience in preparing technical documentation and delivering technical training.
• Bachelor’s degree, or an equivalent combination of education and experience.
• Technical training experience with complex systems and solutions.
• Proven didactic skills, knowledge of teaching methods, and ability to analyze and interpret hardware/software/system specifications and documentation.
• Excellent command of written and spoken English.
• Superior customer service and presentation skills.
• Ability to assess the skills and competency of assigned staff.
• Excellent organizational, communication, and interpersonal skills with a high level of attention to detail.

Preferred Qualifications:

• Diploma in Electronics/Technology or equivalent experience.
• Certification in Adult Learning Principles and Project Management would be an asset.
• Project management experience and/or experience delivering complex bids and proposals

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at

https://www.hitachirail.com/careers

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At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

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https://www.linkedin.com/company/hitachirail

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