Employment Type: Full-Time, Contract
Work **Hours:**35 hours per week, Monday to Friday 9:00 am to 5:00 pm
(Some weekends and evenings may be required)
Salary: $83,547 to $96,805 annually (Level M10), plus comprehensive benefits
Contract Start Date: October 1, 2025
Contract End Date: April 1, 2027
**Location:**348 Davenport Road, Toronto ON, M5R 1K6
**Application****Deadline:**Tuesday, September 2, 2025

JOIN OUR TEAM

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

This position has the management responsibility for the overall operation of a 73-bed crisis and emergency shelter for women and gender diverse people over the age of 16 as well as the Choices for Living Program. This includes the development, planning, marketing, and implementation of the programs, in accordance with the mission, vision, and values of YWCA Toronto and the needs of the participants. In addition, this position is responsible for the indirect oversight of the shelter’s food services program and front desk staff. This middle management position is responsible for contributing to the overall management of the Association

ABOUT YWCA TORONTO – YWCA DAVENPORT
YWCA Davenport provides emergency shelter beds to young women and gender-diverse people (16 – 24 years of age) and adult women and gender-diverse people (25 and older) and is staffed 24 hours a day. This pet friendly shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

KEY RESPONSIBILITIES

• Prepares and monitors the budgets for Davenport shelter & Choices for Living Program in consultation with the Director of Shelters and Clinical Services and the Director of Finance and Information Technology;
• Initiates and implements, in collaboration with the Director of Shelters and Clinical Services and the Director of Philanthropy, annual fundraising and marketing plans;
• Ensures the hiring, training, supervision and regular evaluation of all program staff, students and volunteers of both Davenport Shelter & Choices for Living Program in accordance with the Human Resources policies of the Association and in consultation with the Director of Shelters and Clinical Services;
• Ensures the implementation of the Collective Agreement in consultation with the Director of Human Resources and the Director of Shelters and Clinical Services;
• Develops in collaboration with the Senior Manager of Equity, Diversity & Inclusion and the Director of Shelters and Clinical Services an annual Access & Equity plan for the programs;
• Ensures the implementation of YWCA Toronto’s Evaluation Framework in Davenport Shelter and Choices for Living Program. Completes logic models and issues participant surveys, as required
• Participates with the Director of Advocacy and Communications on initiatives to make systemic changes in services to women.
• Participates with the Director to develop long and short-term plans for the programs to meet the identified needs of the participants and the overall organizational objectives

QUALIFICATIONS

• Advanced knowledge of concepts and theories of social work, group work and counselling normally acquired through the completion of a graduate degree in Social Work, Psychology, or Counselling or other relevant discipline (Cases for Equivalency will be considered);

• 5-7 years directly related experience in a shelter environment (or equivalent) providing support to individuals living with experiences of homelessness, poverty, violence/trauma and concurrent diagnosis;

• Management and supervisory experience required;

• Ability to understand and interpret legislation that includes the Mental Health Act and the Ontario Human Rights Code, as well as government policies related to shelter management and accepted group management theory;

• Knowledge of financial and human resource management required;

• Previous work in a diverse unionized environment is an asset;

• Excellent written and oral communication skills are essential;

• Conflict resolution, crisis intervention/prevention, counselling, and coaching skills;

• Demonstrated leadership skills including problem solving, organizational, and time management skills;

• A thorough knowledge of women and gender diverse people’s services and access and equity issues is required

• Strong knowledge and competency working with diverse groups from an anti-oppressive and trauma informed framework.

• A working knowledge of current computer applications is necessary, e.g. Windows 11, Microsoft Office 2010, GP Dynamics accounting software, E-mail and Internet and information databases.

Note: This is a 24-hour program that requires flexibility in work hours in order to supervise the team and respond to program needs. Some Evenings and Weekends work may be required.

What We Offer:

• Comprehensive Medical, Vision, and Dental Coverage

• Life Insurance and Long-Term Disability Benefit

• Registered Pension Plan: Employer’s contribution of 5.75%

• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days

• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are a YWCA Toronto Employee. For YWCA Toronto employees, this position is not secondable

Posting Date: August 19, 2025

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

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