Leavens Volkswagenhas a rare and unique opportunity to join our rockstar team!

We are seeking a**Used Vehicle Acquisition Specialist to service 3 of our group’s dealerships in London, Ontario:**Leavens Volkswagen, Leavens Mazda, and Leavens Chrysler.

The successful candidate will act as a buying liaison directly with the customer who is looking to sell their vehicle to the dealership. This person must have a basic understanding of the used car market, be able to communicate with potential sellers, and work to supply the used car inventory as required at the three dealerships.

This role mainly focuses on answering all incoming internet leads via the ‘Instant Cash Offer’ (ICO) platform through Autotrader and works with the selling customer to book an appointment with the dealership’s Used Car Manager. You will be responding to, and following up with, approximately 250 leads per month. You are the face of the dealership with respect to all incoming ICO leads!

If you are an ambitious, experienced, and talented self-starter, with a passion for customer service, a competitive spirt and the desire to be #1, we are the place for you!

Pay Range:

-$40,000 - $70,000 Annually

Job Duties

• Responding to all incoming leads where a customer is looking to sell their vehicle.

• Must respond to customer inquiries promptly (within 15 mins) and professionally.

• Set up a customer appointment at one of our 3 dealerships with the customer who is looking to sell their vehicle via the Instant Cash Offer process.

• Must log all conversations within the dealership’s CRM with documented future follow-up dates.

• Must be able to identify which dealership the customer’s appointment should be allocated to based on the make/model of the vehicle, and the success rate of that vehicle selling at the allocated location.

• Track incoming leads, appointment confirmations, and all KPI’s relating to the ICO process per the Used Car Manager’s direction.

• Collaborate with the dealership’s Used Car Manager to understand the dealership’s inventory needs.

• You may also be involved with helping to source used vehicles using various means including online auctions, or private purchases outside of the ICO platform.

• Understand market trends and changes to trends in used car market.

• Know and understand equity and values and can explain depreciation.

• Develop and run reports, analyze results of purchase, and sell process.

Knowledge Essentials

• Excellent interpersonal, communication (verbal & written English) and customer service skills

• Customer service experience, and/or Business Development Center (BDC) experience.

• Excellent problem-solving skills.

• Analytical, creative, and innovative approaches in solving problems.

• Understand vehicle jargon and have a basic knowledge of the trade-in process & reconditioning process at the dealership for any used vehicle.

• Dealership experience is preferred.

• Knowledge of Vauto or Autotrader is preferred.

• OMVIC required.

• Holds an active interest in automobiles.

• Merchandise or inventory management experience, preferably in automotive retail or automotive-related industry

• Valid driver's license -Some travelling between the three dealerships may be a requirement of this position.

What we offer:

• An incredible opportunity for advancement within the organization across 7 dealerships.

• A leadership team that trains and mentors its staff to ensure the success of new members

• Group Benefit program which includes Health & Dental, LTD, and RRSP Contributions!

• A great compensation package including a benefits program including Health & Dental, LTD , management support, team atmosphere, and training programs. -*Learn more about working with the Leavens Auto Group:*Watch our video

Leavens Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter (or email).

We appreciate all who apply, however only those selected for an interview will be contacted.

Leavens Auto Group does not use Artificial Intelligence during the recruitment process.

This posting is for an existing vacancy.