November 7, 2025

GROVES MEMORIAL COMMUNITY HOSPITAL

POSTING #2025-209

ADMINISTRATION CLERK – EMERGENCY

(PERMANENT FULL TIME)

A permanent full time Administration Clerk opportunity is available in the Emergency Department (ED) of Groves Memorial Community Hospital.

This position is unionized with UNIFOR, Local 1106.

Responsibilities:

This position is responsible for facilitating effective communication and providing reception and clerical support to the Emergency Department including:

• Perform administrative tasks such as the electronic management of patient admissions, transfers, and discharge processes

• Support the communication clerk in the registration process for ED patients when required and provide reconciliation support during downtime procedures

• Respond promptly and professionally to incoming calls (including the dispatch phone) and ensure messages are accurately relayed

• Monitor incoming fax communications and ensure timely distribution to appropriate healthcare providers and flag urgent faxes (e.g physician orders, diagnostic results) for immediate attention

• Monitor discrepancies between reported diagnostic imaging reports and ED physician comments and flag the scheduled ED physician to ensure follow-up

• Support the transfer of ED patients to tertiary or specialized care centres by initiating and documenting Patient Transfer Authorization Centre (PTAC) numbers

• Coordinating with receiving hospitals, physicians, and transport services to arrange timely and safe patient transfers

• Provide relief coverage for clerical staff in the ED and Central Registration to ensure seamless continuation of patient registration, communication, and documentation processes

• Coordinate patient bed assignment requests with the clinical resource leaders, supporting bed flow and ensuring efficient utilization of hospital beds

• Maintain documentation and communication of all patient movement decisions to relevant staff

• Support the repatriation and interfacility transfer of patients from other facilities by liaising with external hospitals, coordinating doctor to doctor consultations, and arranging transportation

• Process patient and family requests for preferred or private accommodations according to hospital policies

• Facilitate the setup, coordination, and troubleshooting of the Pediatric Tele—Resuscitation system during pediatric emergencies

• Conduct the weekly maintenance of the pediatric Tele-Resuscitation system

• Chart assembly, filing, requisition completion, form photocopying

• Maintaining clerical supplies in the department

• Assisting with daily staffing needs and call in procedures

Qualifications:

• Medical terminology course required

• Medical Office Administration Certificate (or related program) preferred

• Minimum 1 year unit clerk experience within the last three (3) years with preference being given to those with Emergency experience.

• Skilled in computer applications including Microsoft (Word, Excel, Outlook) and Meditech programs (ADT and Order Entry an asset)

• Excellent clerical proficiency

• Exceptional communication and interpersonal skills

• Strong organizational and time management expertise to cope in a challenging and often stressful environment

• Documented dependability (excellent attendance record)

• Satisfactory performance and attendance required

• Satisfactory Reference Checks required prior to start date

• Must provide a Police Vulnerable Sector Check

• Must complete a Pre-Employment Health Assessment prior to being hired

Hours of Work: The successful candidate must be able to work all assigned shifts by the hospital including weekends and statutory holidays. Current shifts are 7.5 hours daily, from 1000 to 1800 hours.

Salary: $25.31 - $27.04 per hour

Interested applicants please submit your cover letter and resume on BambooHR at the following link: https://whca.bamboohr.com/jobs/ by 4:00pm on November 15, 2025.

INTERNAL applicants please apply with your work email address.

EXTERNAL applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Groves Memorial Community Hospital strives to create a respectful, accessible and inclusive work environment. Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities.

Groves Memorial Community Hospital is committed to providing and fostering a safe, healthy and respectful workplace for all employees, free from violence and harassment.