Title: Medical Receptionist -Relief

Position Type: Full-Time, Contract (June 2025 to March 2026)

Hours: Between Monday and Friday, 8:00am – 5:30pm (availability required within this timeframe; exact schedule to be determined). No guaranteed hours; flexible, as-needed basis

Location: 962 Bloor Street West

Supervisor: Executive Administrator

Sistering is a multi-service agency which offers practical and emotional support to women and trans people facing a variety of challenging life circumstances, including poverty, homelessness, social isolation, mental health and trauma histories.

Our Vision

Sistering envisions a world where all women and trans people, in all our diversity, are valued; a world where we are safe and supported, treated with dignity, and given the respect we deserve. When opportunities are just and equitable, we can live life on our own terms.

Our Mission

Our goal is to create a safe, non-judgmental space for women and trans people who are socially isolated, poor, homeless or precariously housed. Guided by principles of Anti-Oppression and Anti-Racism, Sistering works to change the social conditions that endanger women and trans

Sistering’s programs include a low-barrier 24/7 Drop In, Housing and Case Support, Harm Reduction, Peer Outreach, On the Path to Employment and Spun Studio social enterprise, and individual and systemic advocacy.

How We Do It

Sistering operates on a trauma-informed and relationship-based model and our harm reduction philosophy is a core element of all the work we do: we are here to respond to participants’ needs, where they are at, in the moment, to support participants to learn how to reduce harm and/or increase safety. In addition, we recognize that their lives have meaning and value.

POSITION SUMMARY:

The Medical Receptionist -Relief plays a key role in supporting the daily operations of Sistering’s on-site medical clinic. This position acts as a liaison between physicians, clinic staff, and participants to ensure appointments and administrative tasks are managed smoothly and efficiently.

This is a relief position with no guaranteed hours. Relief team members are scheduled as needed, Monday to Friday, to provide coverage for staff absences, vacations, and periods of higher demand.

Ideal candidates will have flexible availability and the ability to pick up shifts on short notice.

RESPONSIBILITIES:

• Schedule clinic appointments for participants meeting ICHA criteria and input information into the OSCAR medical system
• Share appointment reminders with Case Management and Harm Reduction staff (where permission has been obtained)
• Fax, scan, and manage clinical documents as required
• Assist with follow-up on referrals and participant support tasks
• Maintain accurate and confidential participant records
• Identify and document program or system improvements to enhance clinic efficiency
• Update Medical Reception Manuals and operational guidelines as needed
• Perform a variety of administrative tasks to ensure smooth daily clinic operations

Other Duties as Assigned

QUALIFICATIONS:

• Minimum one year of reception experience in a medical or low-barrier clinic setting
• Familiarity with client or patient information systems (experience with OSCAR is an asset)
• Bachelor’s degree in Social Sciences, Health Sciences, Equity Studies, or equivalent combination of education and experience
• Strong interpersonal and communication skills, with the ability to build trust and collaborate effectively with medical staff, participants, and Sistering team members
• Commitment to harm reduction principles and working from a trauma-informed approach
• Experience supporting individuals who may face homelessness, mental health challenges, addictions, and histories of trauma
• Proficiency with Google Docs, Microsoft Word, and Excel
• Additional languages beyond English considered an asset

COMPENSATION:

• Competitive Hourly Wage
• Unionized Role

WORKING CONDITIONS:

This position works in the office and community. Sistering is a 24/7 operation, fast paced, intense environment. There may be the risk of exposure to potentially unpredictable behaviours and situations. Sistering is a pet friendly facility and as such, employees can expect to be in the proximity of animals.

Sistering is an Equal Opportunity Employer; we welcome and encourage applications from black, racialized persons/visible minorities, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities. Those who require special accommodation through the interview process will be provided with the appropriate support.

This role is an open vacancy, and we encourage all qualified candidates to apply. Applicants will be informed of the outcome following an interview as per Ontario employment regulations.