Senior Business Systems Analyst (M365 / SharePoint Information Management) Client: Service New Brunswick (SNB) – Business Application Services (BAS) Requisition ID: RQ00357 Project: Office of the Ombud, New Brunswick – Microsoft 365 Information Management Initiative Role: Senior Business Systems Analyst (Level 3) Location: Remote with occasional onsite meetings in Fredericton or Dieppe, New Brunswick Duration: Approximately July 20, 2026 – October 31, 2026 (Up to 55 billable days) Employment Type: Contract Overview Service New Brunswick (SNB) is seeking a highly experienced Senior Business Systems Analyst (BSA) to support the Office of the Ombud, New Brunswick in the design and implementation of a secure Microsoft 365-based Information Management solution. The successful consultant will lead requirements gathering, information architecture design, governance planning, SharePoint Online implementation planning, migration readiness activities, and stakeholder engagement. The role requires strong expertise in Microsoft 365 technologies, information and records management, business analysis, and public sector environments. The Office of the Ombud manages highly confidential information and requires a secure, role-based information management framework aligned with provincial legislation, policies, and best practices. Project Objectives Modernize collaboration using Microsoft 365 technologies including: SharePoint Online OneDrive Microsoft Teams Microsoft Copilot for M365 Design a secure, role-based information architecture. Develop governance, records management, and information management practices. Plan and support migration of two legacy file systems into SharePoint Online. Establish information access controls, metadata standards, workflows, and support procedures. Key Responsibilities Discovery & Planning Conduct stakeholder interviews across multiple office locations and remote teams. Perform workload and data mapping exercises. Assess current-state environments including: Identity management Devices Network infrastructure Existing file systems Governance processes Develop project plans, timelines, resource plans, and migration readiness assessments. Requirements Analysis Capture, analyze, validate, and document business and technical requirements. Identify: Business processes Information flows Decision flows Reporting requirements Security requirements Facilitate workshops and requirements sessions with technical and business stakeholders. Translate business needs into functional and technical specifications. Information Management & Governance Design information management frameworks and records management structures. Define metadata models, content types, records classifications, and governance standards. Develop information architecture supporting: Investigations RTIPPA requirements Records retention requirements Search and discovery capabilities Assist with policy development and information management best practices. SharePoint & M365 Solution Design Design SharePoint Online hub and site architecture. Create: Site structures Libraries Metadata frameworks Content types Site columns Develop workflows and process documentation. Create solution architecture diagrams and supporting documentation. Support Microsoft 365 adoption initiatives across business teams. Security & Access Management Define role-based security models. Support implementation of: Microsoft Entra ID (Azure AD) Conditional Access Policies Multi-Factor Authentication (MFA) Least-Privilege Access Controls Segregation of Duties Models Document access control frameworks and governance requirements. Migration Planning & Execution Support Conduct content inventories and file assessments. Perform ROT analysis (Redundant, Obsolete, and Trivial content). Develop migration readiness plans and scorecards. Map legacy content structures to SharePoint Online. Support migration tooling selection and migration runbook development. Assist with pilot migrations, validation activities, reconciliation, and cutover planning. Documentation & Stakeholder Engagement Produce high-quality business and technical documentation. Develop: Functional Specifications Technical Specifications Process Flow Diagrams Data Models Solution Architecture Diagrams Migration Documentation Governance Documentation Communicate effectively with both technical and non-technical audiences. Participate in project meetings, workshops, scrums, and status reporting activities. Mandatory Requirements (M1–M5) Candidates must clearly demonstrate all mandatory requirements: M1 – IT Experience Minimum 15 years of Information Technology experience M2 – Business Systems Analysis Experience Minimum 10 years of experience as a Business Systems Analyst M3 – Microsoft SharePoint & Microsoft 365 Experience Minimum 3 years of hands-on experience with: SharePoint Online Microsoft 365 Suite OneDrive Microsoft Teams M4 – Public Sector Information Management Experience Minimum 3 years of experience working on significant Information Management or Records Management solution implementation projects within a Public Sector environment. M5 – Communication Skills Demonstrated excellence in written and verbal English communication. Scored Requirements (S1–S9) Candidates will be evaluated based on the following experience: S1 – Business & Technical Requirements Analysis (7–10 Years) Experience capturing and analyzing business and technical requirements. Identifying: Information requirements Business procedures Decision flows Reporting requirements S2 – Data Models & Architecture Diagrams (7–10 Years) Experience creating and interpreting: Data Models Workflow Diagrams Solution Architecture Diagrams S3 – Functional & Technical Specifications (7–10 Years) Experience authoring and consuming: Functional Specifications Technical Specifications Solution Documentation S4 – Information / Records Management Projects (5–7 Years) Experience supporting information management and records management initiatives as a Business Analyst or Business Systems Analyst. S5 – Cross-Functional Team Collaboration (3–5 Years) Experience working with: Business Analysts Technical Analysts Developers Architects End Users Project Teams operating across multiple locations S6 – Public Sector Information Management Implementations (3–5 Years) Experience delivering information management solutions within government environments. S7 – Communication & Stakeholder Management (6–8 Years) Strong verbal and written communication skills. Ability to tailor communications for technical and non-technical audiences. S8 – Microsoft 365 Platform Experience (3–5 Years) Hands-on experience with: SharePoint Online Microsoft Teams OneDrive Microsoft 365 Collaboration Solutions S9 – Certifications Microsoft certifications are highly desirable, including: Microsoft 365 Certified SharePoint Certifications Microsoft Information Protection Certifications Microsoft Security Certifications Deliverables The consultant will be responsible for delivering: Current State Assessment Documentation Stakeholder Interview Findings Workload & Data Mapping Documentation SharePoint Information Architecture Design Functional Specifications Process Flow Diagrams Solution Architecture Documentation Information Access Control Documentation Migration Readiness Scorecard Migration Plan & Runbooks Governance and Information Management Documentation Progress Reporting and Project Status Updates Preferred Qualifications Experience in government or public-sector organizations. Strong understanding of records management and information governance. Knowledge of privacy, security, and compliance requirements. Experience implementing SharePoint Online information management solutions. Experience supporting Microsoft 365 modernization programs. Familiarity with Microsoft Copilot for M365. Experience with migration tools such as SharePoint Migration Tool (SPMT) and related migration frameworks. Required Technical Skills Microsoft 365 SharePoint Online (SPO) Microsoft Teams OneDrive Microsoft Entra ID (Azure AD) Conditional Access Policies Multi-Factor Authentication (MFA) Information Management Records Management Information Governance Metadata Management Content Types & Site Columns Role-Based Access Control (RBAC) Requirements Gathering & Analysis Business Process Modeling Data Modeling Workflow Design Functional & Technical Documentation Migration Planning & Execution Public Sector Project Delivery