JOB OPPORTUNITY: Quality Assurance Manager

Quality Assurance Manager Competition #64-25

About Our Opportunity:

Working within the mission, vision, values, and person-centred philosophy of the Agency, the Manager of Quality Assurance plays a pivotal role in ensuring our services meet or exceed sector standards, accreditation requirements, and regulatory obligations. This position leads the development, implementation, and monitoring of quality improvement systems, policies, and metrics, while also providing guidance and support to sensitive matters such as privacy breaches, critical incidents, and client record compliance. The Manager plays a lead role in the CARF accreditation process, which occurs once every three years, and maintains annual updates to CARF manuals. The Manager actively participates in organizational committees and supports a culture of continuous improvement across the Agency. It actively supports the Agency’s awareness and goals around diversity and inclusion.

We Value You- Benefits:

• Flexible scheduling
• Three weeks’ vacation for full-time staff * entitlement increases from there
• Three paid household leave days a year*
• Two paid Wellness Days a year
• Paid sick days
• Two and a half-paid Agency days for full-time staff *
• Five paid days for education leave/year
• One paid Moving Day/year
• Subsidized professional association annual dues (if applicable)
• A work culture that values transparency, teamwork, learning, fairness and integrity

Health and Wellness Resources:

• Generous health/dental benefits after 3 months.
• Three flex benefit options to meet your individualized needs
• Option of psychological/counselling services (up to $1500/year)
• Employee Assistance Plan
• Long Term Disability Plan
• Insurance, Travel insurance, ++

Pension: Municipal Pension plan enrollment for eligible employees

Work Hours: 35 hours per week (Full-Time)

Salary: MGS7, Step 1, $85,631.00 annual salary

Location**:** 1638 East Broadway, Vancouver BC, with the possibility of working Hybrid (in office and home)

Posting End Date: Posting will remain open until filled.

What do you need to succeed?

Education, Training, Experience

• Bachelor’s degree in a relevant field (e.g., Social Sciences, Public Administration, Quality Management) required, Master’s degree is an asset
• Minimum 5 years’ experience in quality assurance, compliance, or risk management, preferably in a non-profit, social services, or healthcare setting

Knowledge, Skills, Abilities

• Demonstrated knowledge of CARF accreditation processes and client record management standards
• Knowledge of the non-profit social services sector, including a range of direct service models and methods
• Exceptional attention to detail and analytical skills, with the ability to translate data into actionable improvements
• Strong interpersonal and communication skills, with the ability to engage and train staff at all levels
• Proven ability to manage sensitive and confidential information with discretion
• Strong project management skills and the ability to manage multiple priorities in a fast-paced environment

Essential Responsibilities

• Lead the development, implementation, and monitoring of quality assurance frameworks, tools, and processes to ensure service excellence
• Ensure policy updates are communicated effectively to staff and integrated into operational practices
• Support the CFO in the implementation of the Agency’s risk management plan framework across programs and business units, ensuring all reporting mechanisms are in place
• Assist in the implementation and roll-out of risk management checklists, business continuity plans, and a comprehensive risk register
• Serve as support to the HR Coordinator, Health, Safety, Wellness, on critical incident management, reporting, documentation, investigation, and follow-up as needed; support the agency’s critical incident management process, including reporting, documentation, investigation, and follow-up

Additional Requirements

• Successful completion of a Criminal Record Check

How to apply:

If this describes you, please submit your application to us through our website, https://fsgv.ca/careers/

Short-listed candidates will be contacted for interviews. We thank all candidates and searchers for your interest.

We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity, inclusion, and diversity. Decisions regarding recruitment, hiring, promotion, compensation, and all other terms and conditions of employment will be made without regard to race, colour, ancestry, place of origin, political beliefs, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or non-applicable criminal condition.

If you require a disability-related accommodation to participate in the recruitment process or are an internal candidate, please email your resume and cover letter (indicating the competition number #64-25 in the email subject line) to hrinbox@fsgv.ca.

We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations. Huy ch q’u.

Click to read our commitment to reconciliation, justice, and equity.

JOIN US FOR A MEANINGFUL CAREER HELPING OTHERS AND BRING YOUR AUTHENTIC SELF!

About Us

When you work with us, you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful, leading-edge work that has a direct impact on the local community.

At Family Services of Greater Vancouver, we have been helping people in crisis since 1928. We are a non-profit working to support and empower individuals, families, and communities. We offer programs and services designed to help people develop the skills, knowledge, and confidence to create positive change in their lives. Our staff operates from an evidence-based, trauma-informed lens to meet people where they are and get them where they want to be.