Quality Assurance / Quality Control Specialist
About the role
The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland
Somagen Diagnostics Inc. was founded +30 years ago in Edmonton and has grown steadily to become Canada’s largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.
Vantage Endoscopy and AMT Surgical are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.
The Quality Assurance (QA) / Quality Control (QC) Specialist is a pivotal member of the Technical Services team, responsible for upholding the highest standards of quality and regulatory compliance across products, systems, and services. Reporting to the National Director, Technical Services, this role leads quality assurance and control initiatives for Somagen Diagnostics, AMT Surgical, and Vantage Endoscopy.
As a subject matter expert, the QA/QC Specialist develops and standardizes quality processes, conducts advanced inspections and audits, and collaborates with cross-functional teams to integrate quality into every stage of service delivery. The position requires strong technical expertise, independent judgment, and the ability to mentor and influence service staff, driving continuous improvement and operational excellence.
Key responsibilities include establishing and enforcing QA/QC policies, performing root cause analyses, leading corrective and preventive actions, and supporting internal and external audits. The ideal candidate brings deep knowledge of quality standards (such as ISO 9001, ISO 13485, CSA), proven experience in technical environments, and exceptional analytical and communication skills.
This full-time, permanent role is based in Mississauga, ON, with occasional travel required. The successful candidate will play a critical role in shaping a culture of quality, supporting the organization’s reputation for excellence in the Canadian medical technology sector.
What you’ll do: This role is responsible for a variety of functions that include, but are not limited to: As a subject matter expert in quality systems, develop and implement a system to allow the service department and the business to standardize its processes. Ensure product quality specifications are in compliance with corporate and industry’s standards and requirements. Establish QA/QC policies and standards for the Service department and for the business. Coach and assist the service team and the other business players to implement and enforce QA/QC policies. Lead and execute advanced inspections, testing, and verifications across all Service’s and other department activities. Develop and refine QA/QC procedures, checklists, and documentation frameworks to support evolving service and business needs. With the assistance of the Regulatory responsible, conduct root cause analysis and lead corrective/preventive action initiatives for high-impact non-conformances. Collaborate with cross-functional teams to integrate quality into design, commissioning, and service delivery processes. Support internal and external audits, including suppliers and Health Canada inspections. Ensure calibration and maintenance of inspection tools and equipment to uphold testing integrity.
Requirements: The successful individual will possess the following skills and qualifications: Diploma or degree in Quality Assurance, or a related technical discipline. 5+ years of progressive experience in QA/QC roles within a technical, industrial, or manufacturing environment. Good knowledge of quality standards and regulatory frameworks (e.g., ISO 9001, ISO 13485, CSA). Proven experience in leading inspections, audits, and quality initiatives across diverse technical scopes. Strong analytical, documentation, and communication skills. Proficiency in QA/QC software, reporting tools, and inspection technologies. Ability to work independently and influence cross-functional teams.
Qualifications: Diploma or degree in Quality Assurance, or a related technical discipline. 5+ years of progressive experience in QA/QC roles within a technical, industrial, or manufacturing environment. Good knowledge of quality standards and regulatory frameworks (e.g., ISO 9001, ISO 13485, CSA). Proven experience in leading inspections, audits, and quality initiatives across diverse technical scopes. Strong analytical, documentation, and communication skills. Proficiency in QA/QC software, reporting tools, and inspection technologies. Ability to work independently and influence cross-functional teams.
Working Conditions Office, Service Centre, Warehouse environment. Driving to customers’ locations (healthcare customers’ facilities) may be required. Occasional overnight travel may be required. Occasional airfare travel may be required. Candidate must have valid driving license and passport. Monday to Friday during normal business hours, with occasional evening or weekends shifts.
Preferred Skills & Certifications Certification in quality or inspection (e.g., CQE, CQT, NDT Level II, ISO Lead Auditor). Familiarity with digital QA/QC platforms and data analytics tools.
What’s in it for you: Facility in Mississauga close to 401 and/or 407 Diverse and dynamic teams with challenging and exciting work An opportunity to have a real impact on our business. A great range of social activities Employee referral program And so much more!!
Hours and Locations: 8:00 am to 5:00pm Mississauga (Meadowvale area) Hybrid
Note: The successful candidate must be eligible to work in Canada and will be subject to a background check and references. This job posting is a new vacancy
We rely on people, not algorithms. Our recruiters personally review every application no AI screening is used at any stage.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) 2005, should you require any accommodation during the recruitment process, please indicate this on your application and we will gladly work with you to meet your accessibility needs.
If you are interested in working for a progressive and dynamic company with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, we would like to hear from you on how you can contribute and grow with us!
Not the right fit? Search for Quality Assurance / Quality Control Specialist jobs in Mississauga, Ontario, Canada
About Diploma Healthcare Group
Diploma Healthcare Group (DHG) is a hospital and laboratory, channel management partner for specialty medical device and in-vitro diagnostic suppliers seeking commercial access to established healthcare markets. Differentiated from high volume, commodity healthcare distribution companies, DHG combines established customer relationships with technical expertise, and full-service channel management programs encompassing sales, marketing, service and operations, all essential to delivering a broad value proposition to both suppliers and customers alike. Focused in the specialty surgical and in-vitro diagnostic segments of the markets we serve, DHG currently has operating companies in the UK, Ireland, Europe, Canada and Australia, with international expansion a core strategic objective.
DHG’s path to market is decisive and intuitive, which utilizes a specialty channel management program to position new technologies for the necessary approvals, and internal sales channels to start a dialogue with the professionals who benefit from using specialized medical devices in their practice. DHG spans the value chain; from hospital and laboratory customer, to regional distribution, to specialty supplier. Clinical customers rely on DHG for the supply and service of specialty consumable and capital healthcare products. Healthcare distribution owners who are looking for either an exit strategy, or require significant further investment to grow their business to the next level can benefit from partnering with DHG. Specialty suppliers look to DHG for cost-effective market access, characterized by deep customer relations, specialty market segment knowledge and broad sales, service and operational capabilities.
Current companies affiliated with DHG: Somagen Diagnostics | AMT Surgical | Big Green Surgical | Vantage Endoscopy | Technopath Distribution | Abacus dx | Simonse & Weel
DHG manages a growing number of Healthcare businesses owned by Diploma PLC http://www.diplomaplc.com/
Similar Jobs
Quality Assurance / Quality Control Specialist
About the role
The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland
Somagen Diagnostics Inc. was founded +30 years ago in Edmonton and has grown steadily to become Canada’s largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.
Vantage Endoscopy and AMT Surgical are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.
The Quality Assurance (QA) / Quality Control (QC) Specialist is a pivotal member of the Technical Services team, responsible for upholding the highest standards of quality and regulatory compliance across products, systems, and services. Reporting to the National Director, Technical Services, this role leads quality assurance and control initiatives for Somagen Diagnostics, AMT Surgical, and Vantage Endoscopy.
As a subject matter expert, the QA/QC Specialist develops and standardizes quality processes, conducts advanced inspections and audits, and collaborates with cross-functional teams to integrate quality into every stage of service delivery. The position requires strong technical expertise, independent judgment, and the ability to mentor and influence service staff, driving continuous improvement and operational excellence.
Key responsibilities include establishing and enforcing QA/QC policies, performing root cause analyses, leading corrective and preventive actions, and supporting internal and external audits. The ideal candidate brings deep knowledge of quality standards (such as ISO 9001, ISO 13485, CSA), proven experience in technical environments, and exceptional analytical and communication skills.
This full-time, permanent role is based in Mississauga, ON, with occasional travel required. The successful candidate will play a critical role in shaping a culture of quality, supporting the organization’s reputation for excellence in the Canadian medical technology sector.
What you’ll do: This role is responsible for a variety of functions that include, but are not limited to: As a subject matter expert in quality systems, develop and implement a system to allow the service department and the business to standardize its processes. Ensure product quality specifications are in compliance with corporate and industry’s standards and requirements. Establish QA/QC policies and standards for the Service department and for the business. Coach and assist the service team and the other business players to implement and enforce QA/QC policies. Lead and execute advanced inspections, testing, and verifications across all Service’s and other department activities. Develop and refine QA/QC procedures, checklists, and documentation frameworks to support evolving service and business needs. With the assistance of the Regulatory responsible, conduct root cause analysis and lead corrective/preventive action initiatives for high-impact non-conformances. Collaborate with cross-functional teams to integrate quality into design, commissioning, and service delivery processes. Support internal and external audits, including suppliers and Health Canada inspections. Ensure calibration and maintenance of inspection tools and equipment to uphold testing integrity.
Requirements: The successful individual will possess the following skills and qualifications: Diploma or degree in Quality Assurance, or a related technical discipline. 5+ years of progressive experience in QA/QC roles within a technical, industrial, or manufacturing environment. Good knowledge of quality standards and regulatory frameworks (e.g., ISO 9001, ISO 13485, CSA). Proven experience in leading inspections, audits, and quality initiatives across diverse technical scopes. Strong analytical, documentation, and communication skills. Proficiency in QA/QC software, reporting tools, and inspection technologies. Ability to work independently and influence cross-functional teams.
Qualifications: Diploma or degree in Quality Assurance, or a related technical discipline. 5+ years of progressive experience in QA/QC roles within a technical, industrial, or manufacturing environment. Good knowledge of quality standards and regulatory frameworks (e.g., ISO 9001, ISO 13485, CSA). Proven experience in leading inspections, audits, and quality initiatives across diverse technical scopes. Strong analytical, documentation, and communication skills. Proficiency in QA/QC software, reporting tools, and inspection technologies. Ability to work independently and influence cross-functional teams.
Working Conditions Office, Service Centre, Warehouse environment. Driving to customers’ locations (healthcare customers’ facilities) may be required. Occasional overnight travel may be required. Occasional airfare travel may be required. Candidate must have valid driving license and passport. Monday to Friday during normal business hours, with occasional evening or weekends shifts.
Preferred Skills & Certifications Certification in quality or inspection (e.g., CQE, CQT, NDT Level II, ISO Lead Auditor). Familiarity with digital QA/QC platforms and data analytics tools.
What’s in it for you: Facility in Mississauga close to 401 and/or 407 Diverse and dynamic teams with challenging and exciting work An opportunity to have a real impact on our business. A great range of social activities Employee referral program And so much more!!
Hours and Locations: 8:00 am to 5:00pm Mississauga (Meadowvale area) Hybrid
Note: The successful candidate must be eligible to work in Canada and will be subject to a background check and references. This job posting is a new vacancy
We rely on people, not algorithms. Our recruiters personally review every application no AI screening is used at any stage.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) 2005, should you require any accommodation during the recruitment process, please indicate this on your application and we will gladly work with you to meet your accessibility needs.
If you are interested in working for a progressive and dynamic company with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, we would like to hear from you on how you can contribute and grow with us!
Not the right fit? Search for Quality Assurance / Quality Control Specialist jobs in Mississauga, Ontario, Canada
About Diploma Healthcare Group
Diploma Healthcare Group (DHG) is a hospital and laboratory, channel management partner for specialty medical device and in-vitro diagnostic suppliers seeking commercial access to established healthcare markets. Differentiated from high volume, commodity healthcare distribution companies, DHG combines established customer relationships with technical expertise, and full-service channel management programs encompassing sales, marketing, service and operations, all essential to delivering a broad value proposition to both suppliers and customers alike. Focused in the specialty surgical and in-vitro diagnostic segments of the markets we serve, DHG currently has operating companies in the UK, Ireland, Europe, Canada and Australia, with international expansion a core strategic objective.
DHG’s path to market is decisive and intuitive, which utilizes a specialty channel management program to position new technologies for the necessary approvals, and internal sales channels to start a dialogue with the professionals who benefit from using specialized medical devices in their practice. DHG spans the value chain; from hospital and laboratory customer, to regional distribution, to specialty supplier. Clinical customers rely on DHG for the supply and service of specialty consumable and capital healthcare products. Healthcare distribution owners who are looking for either an exit strategy, or require significant further investment to grow their business to the next level can benefit from partnering with DHG. Specialty suppliers look to DHG for cost-effective market access, characterized by deep customer relations, specialty market segment knowledge and broad sales, service and operational capabilities.
Current companies affiliated with DHG: Somagen Diagnostics | AMT Surgical | Big Green Surgical | Vantage Endoscopy | Technopath Distribution | Abacus dx | Simonse & Weel
DHG manages a growing number of Healthcare businesses owned by Diploma PLC http://www.diplomaplc.com/