Job Title: API/EDI Coordinator
Department: Carrier Operations
Reports to: Manager, Carrier Operations

Position Summary

The API/EDI Coordinator plays a central role in ensuring the reliability, accuracy, and performance of our automated carrier and customer data flows. This role is responsible for managing the day-to-day technical operations behind our API (real-time system connections) and EDI (standardized data exchanges) integrations within our Transportation Control (TC) platform, as well as maintaining our automation BOTs.

As a member of the Carrier Operations team, you’ll be the primary point of contact for integration support and troubleshooting across the organization—owning carrier onboarding, coordinating directly with our Technology and Operations teams, and making sure issues are identified, prioritized, and resolved quickly. You’ll also track system health, troubleshoot customer data issues, and look for ways to improve data workflows. Maintaining documentation and vendor/customer relationships is also critical to this role.

The ideal candidate brings hands-on technical know-how, strong organizational instincts, and a proactive, ownership mindset—always looking for opportunities to increase data reliability and help teams trust the information powering our business.

Key Accountabilities:

Ensuring smooth and reliable carrier and customer data integrations by:

• Managing day-to-day support for all EDI/API feeds between carrier systems, customer systems, and our TC platform
• Proactively monitoring data flows for sync failures, missing loads, incorrect transmissions, or customer-side disruptions
• Escalating technical issues to the technology team with clear details for quick resolution
• Maintaining integration documentation and mapping processes, ensuring everything is up-to-date and traceable
• Tracking and reporting on integration status for all carriers and customers, highlighting gaps or issues to leadership

Owning and advancing automation/BOT health by:

• Acting as the internal BOT coordinator—monitoring, maintaining, and troubleshooting automation BOTs that enable streamlined data flows and processes
• Investigating automation hiccups or irregularities right away, with hands-on triage before escalating technical fixes
• Keeping records of recurring errors or disruptions, using insights to drive system reliability improvements
• Proactively testing new BOT processes and flagging optimization opportunities for efficiency or error-proofing

Driving technical onboarding for new carriers by:

• Coordinating the end-to-end onboarding process for new carrier integrations from initial outreach to full production launch
• Partnering with carriers and internal teams to collect requirements, set up connections, test data flows, and validate results
• Troubleshooting setup issues, tracking testing progress, and keeping stakeholders in the loop at all phases
• Providing hands-on support and guidance to carriers new to EDI/API or automation, making sure questions get answered quickly

Partnering across teams for resolution and continuous improvement by:

• Serving as the main point of contact between Carrier Operations, Customer Success, Technology, and external carriers/customers for all integration and automation problems

• Troubleshooting inbound and outbound customer EDI/API feeds (e.g., scorecards, 214s) and proactively resolving issues instead of escalating every ticket

• Reviewing customer scorecards and proactively identifying holes or breakdowns in data flows

• Documenting, prioritizing, and driving bugs or process gaps through to completion with accountability and follow-up

• Gathering feedback and translating pain points into actionable items for the technology backlog

• Surfacing new ideas to automate processes or optimize integrations, keeping the bigger business picture in view

Required Skills & Expertise:

• Strong grounding in EDI/API technology (not a developer, but can diagnose issues and talk shop with technical teams)

• Solid understanding of API concepts (REST, SOAP, JSON, XML) and how to troubleshoot data transfers between systems

• Familiarity with EDI standards (e.g., ANSI X12, EDIFACT) and managing EDI message flows

• Experience running or supporting automation processes/BOTs—ideally in logistics, transport, or SaaS environments

• Proven skill at cross-functional collaboration, juggling a mix of daily support work and technical projects

• Fiercely organized—thrives in environments with competing priorities and lots of moving pieces

Key Behavioral Components:

• Hungry to take initiative—flags issues before they snowball and won’t sit back waiting for direction

• Communicates clearly and assertively, especially when deadlines or priorities are at risk

• Builds strong cross-team relationships and knows how to hold others (and themselves) accountable

Performance Indicators:

• Integration and automation issues are spotted and resolved quickly, not lingering or repeating
• Positive feedback from Technology, Operations, and stakeholders for making onboarding, troubleshooting, and daily data flows painless
• Automated data seen as trusted—teams can rely on the numbers and don’t feel the need to “double check the system”
• Customer-side data issues (e.g., 214 feeds) are proactively resolved and scorecard gaps reduced without excessive internal escalation