All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

Reporting to the District Sales Manager, the Store Manager is accountable for the operation of a liquor store that provides excellence in customer service by meeting the beverage alcohol needs of its customers, while maintaining compliance with the Liquor and Gaming Control Act and Regulations as well as the MBLL’s policies and objectives. This is accomplished by ensuring courteous, helpful and socially responsible customer service in a secure, clean environment with appropriate levels of product attractively displayed. All of which, should be accomplished in a cost-effective manner.

Job Responsibilities

• Provide leadership, establish positive staff morale and build team approach.
• Identify training needs and take appropriate action.
• Provide on-the-job training and on-going coaching (knowledge/skills acquisition).
• Monitor staff and provide performance feedback; develop and implement action plans to address performance issues.
• Ensure performance appraisals of all store employees are completed.
• Hold regular staff meetings to discuss expectations, new policies/procedures/programs and staff concerns.
• Communicate and support corporate initiatives and policies.
• Manage within the collective agreement.
• Interview, select and hire employees.
• Identify developmental needs and foster an environment to support staff and encourage life-long learning.
• Analyze customer needs based on customers, feedback, taking corrective action when required.
• Ensure store environment is customer friendly, professional and in accordance with shelf management policy.
• Meet and exceed customer expectations in a cost-effective manner.
• Build relationships with vendors, licensees, and customers.
• Handle customer complaints at the store level.
• Manage inventory to meet designated inventory turns, maintaining top 100 sellers in stock 100% of the time and other listed product 90% of the time.
• Select products and manage assortment to increase sales and satisfy customers.
• Manage store budget.
• Meet KPI goals, manage hours of staff within part time and full time staffing budgets, dollars/salary hour and unit/salary hour, attain shrinkage goals.
• Ensure that the staff is aware of MBLL’s policies and procedures regarding cashiering, cash levels, internal security and shoplifting as well as employing appropriate measures to control shrinkage. Manage stock shrinkage goal as a percentage of sales.
• Work closely with District Sales Manager in dealing with maintenance and security concerns.
• Encourage a climate that supports diversity.
• Performs other duties as assigned.

Primary Qualifications

• A related post-secondary education (i.e. business administration/management/Certificate in Applied Management) including management, sales and marketing, computer software courses.
• Additional knowledge that must be gained to be fully functional in the position includes: product knowledge to the Basic Wine level; working knowledge of POS; a functional knowledge of the Liquor and Gaming Control Act as it pertains to the sale of alcohol and occasional permits; a functional knowledge of MBLL’s departments/programs, policies and procedures, and the collective agreement.
• Two to Five years full time retail experience in a supervisory capacity and experience managing in a unionized environment would be an asset.
• Enrolled in, in good standing and completing required courses in the Store Management Development program.
• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include building strategic performance, coaching and developing, influencing and leading. These competencies are deemed important for the success of the position and organization.

Secondary Qualifications

• Bilingual (French/English) language skills.

*** Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased.

We thank all interested applicants, however, only those selected for interviews will be contacted.

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model for Eligible Positions: Remote/Office work for eligible positions.
• Flex Time: Flexible shifts and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
• Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
• The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependents. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.