Transformation and Operational Excellence Manager
Top Benefits
About the role
Job description
Distribution
Transformation and Operational Excellence Manager
Quebec
Campus Simons
Full time
Key player in the implementation of strategic projects aimed at improving customer service, operational efficiency and supporting operational changes. Work in constant collaboration with IT, stores, operations, finance, unified commerce and other partners to deploy innovative technologies and processes, while ensuring a smooth transition for all stakeholders.
Key Responsibilities
- Lead and coordinate strategic transformation projects and other major operational initiatives.
- Ensure the management of the project roadmap, compliance with deadlines, budgets and defined objectives.
- Analyze and manage risks related to project execution, adjusting plans as necessary to ensure success.
- Identify and implement continuous business process improvement initiatives to strengthen service excellence, employee experience, and efficiency.
- Support teams in the transition phase, addressing potential resistance and facilitating buy-in to change.
- Create communication materials (presentations, newsletters, etc.) and design, organize and lead sessions to share the objectives, progress and benefits of the project with all the teams.
- Implement performance indicators to monitor project results and measure the impact on operations and customer satisfaction.
- Ensure regular follow-up with management and stakeholders on progress made, successes, as well as challenges encountered.
Desired profile
- Hold a bachelor's degree in industrial engineering or operations management.
- Experience in retail and/or project management is an asset.
- Strong analytical and interpersonal skills.
- Master the fundamentals of business processes and project management.
- Natural leadership to support teams in times of change and transformation.
- Strong ability to communicate clearly and effectively, both orally and in writing, in French and English.
- Demonstrate versatility, team spirit and agility in coordinating several initiatives simultaneously.
- Experience in retail and/or project management (an asset).
Key Benefits Offered
- Telemedicine service and assistance program for staff members and their families.
- Group insurance plan and RRSP, with employer contribution.
- Up to 40% off your purchases at Simons.
Simons Campus - Fulfillment Centre
(Distribution center and e-commerce)
Area not accessible to the public
See job offers in this store
About La Maison Simons
La Maison Simons a été fondée en 1840 par John Simons à Québec. À l’origine une mercerie, l’entreprise familiale est aujourd’hui synonyme de mode accessible et inspirée. Tout est mis en œuvre pour cultiver la créativité et bâtir des relations de qualité avec la clientèle, le personnel et les partenaires. L’entreprise est soucieuse de l’environnement et des communautés où elle opère.
La Maison Simons est reconnue comme une autorité mode avec son concept de magasinage original. Collections exclusives, marques émergentes locales et nationales ainsi que pièces de grands créateurs et créatrices internationaux sont offertes sous un même toit, à travers des univers distinctifs. La mode déco n’est pas en reste ; La Maison Simons propose de quoi habiller la chambre, la cuisine et la salle de bains.
Visitez-nous sur www.simons.ca ou suivez-nous sur Instagram : @maisonsimons ou sur Facebook : facebook.com/simons.ca
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Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.
Simons is recognized as a fashion authority with an original shopping concept. The company offers an extensive array of avant-garde fashions and exclusive private collections for men and women, complemented by a selection of nationally recognized brands and top designer names. Simons also carries home fashions for the bedroom, bathroom, and kitchen.
Visit us at www.simons.ca or follow us on Instagram: @maisonsimons or Facebook: facebook.com/simons.ca
Transformation and Operational Excellence Manager
Top Benefits
About the role
Job description
Distribution
Transformation and Operational Excellence Manager
Quebec
Campus Simons
Full time
Key player in the implementation of strategic projects aimed at improving customer service, operational efficiency and supporting operational changes. Work in constant collaboration with IT, stores, operations, finance, unified commerce and other partners to deploy innovative technologies and processes, while ensuring a smooth transition for all stakeholders.
Key Responsibilities
- Lead and coordinate strategic transformation projects and other major operational initiatives.
- Ensure the management of the project roadmap, compliance with deadlines, budgets and defined objectives.
- Analyze and manage risks related to project execution, adjusting plans as necessary to ensure success.
- Identify and implement continuous business process improvement initiatives to strengthen service excellence, employee experience, and efficiency.
- Support teams in the transition phase, addressing potential resistance and facilitating buy-in to change.
- Create communication materials (presentations, newsletters, etc.) and design, organize and lead sessions to share the objectives, progress and benefits of the project with all the teams.
- Implement performance indicators to monitor project results and measure the impact on operations and customer satisfaction.
- Ensure regular follow-up with management and stakeholders on progress made, successes, as well as challenges encountered.
Desired profile
- Hold a bachelor's degree in industrial engineering or operations management.
- Experience in retail and/or project management is an asset.
- Strong analytical and interpersonal skills.
- Master the fundamentals of business processes and project management.
- Natural leadership to support teams in times of change and transformation.
- Strong ability to communicate clearly and effectively, both orally and in writing, in French and English.
- Demonstrate versatility, team spirit and agility in coordinating several initiatives simultaneously.
- Experience in retail and/or project management (an asset).
Key Benefits Offered
- Telemedicine service and assistance program for staff members and their families.
- Group insurance plan and RRSP, with employer contribution.
- Up to 40% off your purchases at Simons.
Simons Campus - Fulfillment Centre
(Distribution center and e-commerce)
Area not accessible to the public
See job offers in this store
About La Maison Simons
La Maison Simons a été fondée en 1840 par John Simons à Québec. À l’origine une mercerie, l’entreprise familiale est aujourd’hui synonyme de mode accessible et inspirée. Tout est mis en œuvre pour cultiver la créativité et bâtir des relations de qualité avec la clientèle, le personnel et les partenaires. L’entreprise est soucieuse de l’environnement et des communautés où elle opère.
La Maison Simons est reconnue comme une autorité mode avec son concept de magasinage original. Collections exclusives, marques émergentes locales et nationales ainsi que pièces de grands créateurs et créatrices internationaux sont offertes sous un même toit, à travers des univers distinctifs. La mode déco n’est pas en reste ; La Maison Simons propose de quoi habiller la chambre, la cuisine et la salle de bains.
Visitez-nous sur www.simons.ca ou suivez-nous sur Instagram : @maisonsimons ou sur Facebook : facebook.com/simons.ca
///
Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.
Simons is recognized as a fashion authority with an original shopping concept. The company offers an extensive array of avant-garde fashions and exclusive private collections for men and women, complemented by a selection of nationally recognized brands and top designer names. Simons also carries home fashions for the bedroom, bathroom, and kitchen.
Visit us at www.simons.ca or follow us on Instagram: @maisonsimons or Facebook: facebook.com/simons.ca