Top Benefits
About the role
JAM+ is redefining how people discover, customize, and purchase paper goods, office supplies, and packaging. Formed from the merger of JAM Paper & Envelope and Big Name Commerce, we’re building a next-generation DTC business powered by personalization, performance marketing, and AI. Our flagship site, Envelopes.com, is evolving fast with a new Magento platform, deep customization capabilities, and a bold vision for data-driven growth.
We are seeking a proactive and resourceful Application Support Engineer to join our team! This is a full-time, remote position, ideally for someone in the US East Coast timezone. The ideal candidate will possess excellent problem-solving skills, a strong ability to debug, and experience in handling a range of operational support tasks across various platforms.
Requirements
Key Responsibilities:
- Engage with Non-Technical Teams: Work closely with business team members to investigate and determine the root cause of issues and provide clear, actionable feedback.
- Technical Issue Resolution: Address issues through available tooling, and escalate to the development team when necessary, ensuring the problem is clearly described and documented.
- Support Business Operations: Handle non-development tasks across various platforms to support business workflows—such as bulk data loads, investigations, and reporting.
- GTM Setup & Configuration: Configure and manage Google Tag Manager (or similar tracking tools) for accurate event tracking and data collection.
- Database Queries & Data Exports: Run SQL queries against production databases to extract data, troubleshoot issues, and support reporting needs.
- Investigate Order Issues: Track down and resolve order-related problems across integrated systems.
Required Skills:
- Problem-Solving & Debugging: Demonstrated ability to identify, analyze, and resolve complex issues across systems.
- SQL Proficiency: Strong working knowledge of writing and executing SQL queries.
- Communication: Able to effectively communicate with non-technical stakeholders and translate business issues into technical terms.
- Independence & Initiative: Comfortable working independently in a remote environment and taking initiative to solve problems.
Preferred Skills:
- Experience with NetSuite and/or Magento
- Familiarity with PHP, Java, or TypeScript
- Experience with Google Tag Manager or similar tracking tools
- Background in eCommerce operations or customer support systems
- Understanding of data feeds, product catalog management, and order processing
Example Tasks You Might Work On:
- Bulk loading of product images into the platform
- Investigating issues with data feeds or inventory syncs
- Providing support to business teams using internal applications
- Setting up or troubleshooting GTM tags and events
- Running production SQL queries for reporting or troubleshooting
- Identifying and resolving issues with orders or transactions
Benefits
Competitive Salary and Bonus potential
Competitive Health Care
Company retirement plan participation
Employee Discounts on all company products
About Jam+
Top Benefits
About the role
JAM+ is redefining how people discover, customize, and purchase paper goods, office supplies, and packaging. Formed from the merger of JAM Paper & Envelope and Big Name Commerce, we’re building a next-generation DTC business powered by personalization, performance marketing, and AI. Our flagship site, Envelopes.com, is evolving fast with a new Magento platform, deep customization capabilities, and a bold vision for data-driven growth.
We are seeking a proactive and resourceful Application Support Engineer to join our team! This is a full-time, remote position, ideally for someone in the US East Coast timezone. The ideal candidate will possess excellent problem-solving skills, a strong ability to debug, and experience in handling a range of operational support tasks across various platforms.
Requirements
Key Responsibilities:
- Engage with Non-Technical Teams: Work closely with business team members to investigate and determine the root cause of issues and provide clear, actionable feedback.
- Technical Issue Resolution: Address issues through available tooling, and escalate to the development team when necessary, ensuring the problem is clearly described and documented.
- Support Business Operations: Handle non-development tasks across various platforms to support business workflows—such as bulk data loads, investigations, and reporting.
- GTM Setup & Configuration: Configure and manage Google Tag Manager (or similar tracking tools) for accurate event tracking and data collection.
- Database Queries & Data Exports: Run SQL queries against production databases to extract data, troubleshoot issues, and support reporting needs.
- Investigate Order Issues: Track down and resolve order-related problems across integrated systems.
Required Skills:
- Problem-Solving & Debugging: Demonstrated ability to identify, analyze, and resolve complex issues across systems.
- SQL Proficiency: Strong working knowledge of writing and executing SQL queries.
- Communication: Able to effectively communicate with non-technical stakeholders and translate business issues into technical terms.
- Independence & Initiative: Comfortable working independently in a remote environment and taking initiative to solve problems.
Preferred Skills:
- Experience with NetSuite and/or Magento
- Familiarity with PHP, Java, or TypeScript
- Experience with Google Tag Manager or similar tracking tools
- Background in eCommerce operations or customer support systems
- Understanding of data feeds, product catalog management, and order processing
Example Tasks You Might Work On:
- Bulk loading of product images into the platform
- Investigating issues with data feeds or inventory syncs
- Providing support to business teams using internal applications
- Setting up or troubleshooting GTM tags and events
- Running production SQL queries for reporting or troubleshooting
- Identifying and resolving issues with orders or transactions
Benefits
Competitive Salary and Bonus potential
Competitive Health Care
Company retirement plan participation
Employee Discounts on all company products