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Manager, Strategic Operations & Governance

Scotiabankabout 22 hours ago
Toronto, Ontario, Canada
Senior Level
Full-Time

Top Benefits

Flexible Benefit Programs
Holistic Well-being Support

About the role

      Requisition ID: 265652 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.    Global Transaction Banking   Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.   As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.   At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.Purpose Contributes to the overall success of Global Transaction Banking Operations by ensuring specific individual goals, plans, and initiatives are executed in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. Within this context, the role provides operational rigor, coordination, and governance across executive priorities by ensuring requests, deliverables, decisions, and actions are effectively managed, tracked, and executed. The role establishes and enforces structured intake, governance frameworks, and operating cadences, enabling disciplined execution, clear accountability, and seamless coordination to support senior leadership and drive delivery of strategic initiatives.   What you will be doing

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Support the Director / Chief of Staff function by:

  • Acting as the central intake and coordination point for executive and leadership requests, ensuring clear prioritization and alignment

  • Maintaining end-to-end visibility of all active priorities, deliverables, deadlines, and interdependencies

  • Coordinating leadership governance routines, including agendas, materials, minutes, and follow-up actions

  • Driving action tracking and accountability across teams, ensuring ownership, timelines, and outcomes are clearly defined

  • Monitoring progress against commitments and proactively escalating risks, delays, or bottlenecks

  • Supporting planning, prioritization, and resource coordination across concurrent strategic initiatives

  • Establishing and enforcing governance frameworks, reporting standards, and management operating cadences

  • Ensuring timely and high-quality delivery of executive materials, updates, and management responses

  • Reducing administrative burden on senior leadership through proactive coordination, structured execution support, and streamlined processes

  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

  • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

  • Champions a high performance environment and contributes to an inclusive work environment. What you bring

  • Undergraduate degree in Business, Finance, Operations, or related discipline (or equivalent experience)- 5–8+ years of experience in operations, project management, business management, or similar roles within financial services- Demonstrated experience supporting executive-level governance, operating cadences, and leadership forums- Strong experience in project coordination, tracking, and delivery management across multiple concurrent initiatives- Proven ability to manage competing priorities, timelines, and dependencies in a fast-paced, high-demand environment- Experience establishing or supporting governance frameworks, reporting structures, and performance tracking- Strong organizational and detail orientation with a focus on execution discipline and accountability management- Advanced proficiency in PowerPoint, Excel / tracking tools for reporting and coordination- Strong stakeholder management skills with the ability to coordinate across teams and influence without direct authority- Familiarity with Global Transaction Banking, operations, or large-scale transformation environments is an asset #LI-Onsite #GTB Working Conditions- Work in a standard office-based environment; non-standard hours are a common occurrence.   Interested? If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.   What's in it for you? Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.  Location(s):  Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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