IT Support Specialist
About the role
The Opportunity
This is an exciting opportunity to join Dentalcorp’s IT Operations team at a time of continued growth and transformation. As an IT Support Specialist based in our Toronto office, you’ll play a critical role in supporting both our Support Centre staff and dental clinics across the network. Reporting to the Manager, IT Service Desk and Deskside Support, you’ll work in a fast‑paced, collaborative environment where your technical expertise and service mindset will directly enable teams to do their best work. If you’re motivated by variety, problem‑solving, and the chance to make a meaningful impact within a Best Managed Company, this role offers both challenge and growth.
Who You Are
You are a service‑driven IT professional with a strong foundation in deskside and service desk support, thriving in busy operational environments. You’re technically confident, proactive, and comfortable managing multiple priorities while maintaining a high standard of customer service. You enjoy collaborating with cross‑functional teams, coordinating with vendors, and troubleshooting across a range of technologies - from hardware and Office 365 to VoIP and mobile devices. Known for your strong communication skills and attention to detail, you take pride in following standards, resolving issues efficiently, and continuously looking for ways to improve the support experience.
The Impact You’ll Have
Reporting to the IT Service Desk Manager, you’ll resolve issues efficiently to enable employees and clinicians stay focused on what matters most – delivering excellent patient care.
In This Role, You Will
- Coordinate support with vendors and local IT providers
- Implement and support VoIP Telco issues
- Be responsible for staging and imaging hardware as well as deploying hardware
- Record, track and escalate incidents with ITSM ticketing software
- Setup user accounts and maintain system data across all applications
- Support, troubleshoot and identify trends of incidents/problems
- Resolve tasks within the Service Level Agreements
- Coordinate with IT teams on issues requiring escalation
- Mobile device support
- Assist with special projects as required
What You’ll Bring
- Minimum of 3 years' experience providing deskside support in office
- Previous IT experience in service desk support setting
- Proficiency in using and managing Office 365
- Hardware (desktop/laptop) troubleshooting: (Windows and Mac)
- Quick error analysis and troubleshooting skill
- Demonstrated experience enforcing standards, policies and procedures
- Strong written and communication skills
- Customer focused mentality
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
The salary range for this position is $65,000 CAD to $75,000 CAD annually. Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations.
This job posting is for an existing vacancy.
Not the right fit? Search for IT Support Specialist jobs in Toronto, ON
About Dentalcorp
Dentalcorp is Canada's largest network of dental practices, committed to advancing the overall well-being of Canadians by aiming to deliver the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting them in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Dentalcorp provides world-class resources to Partners including Talent & Recruitment, Human Resources, Training & Development, Legal & Compliance, Practice Optimization, Marketing, IT, Procurement, Finance, AP, and Payroll.
Dentalcorp est le plus grand réseau de cliniques dentaires du Canada, engagé à améliorer le bien-être des Canadiens et Canadiennes en leur offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan et les réunit dans un objectif commun : être le réseau de soins de santé le plus fiable du Canada. En misant sur sa technologie de pointe, son savoir-faire et son envergure, Dentalcorp offre aux professionnels l’opportunité unique de conserver leur autonomie clinique tout en maximisant leur potentiel de croissance future.
Dentalcorp offre à ses partenaires des ressources de premier plan dans divers domaines, y compris l’acquisition de talents et le recrutement, les ressources humaines, la formation et le perfectionnement, les services juridiques et de conformité, l’optimisation des cliniques, le marketing, les TI, l’approvisionnement, les finances, les comptes fournisseurs et la gestion de la paie.
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IT Support Specialist
About the role
The Opportunity
This is an exciting opportunity to join Dentalcorp’s IT Operations team at a time of continued growth and transformation. As an IT Support Specialist based in our Toronto office, you’ll play a critical role in supporting both our Support Centre staff and dental clinics across the network. Reporting to the Manager, IT Service Desk and Deskside Support, you’ll work in a fast‑paced, collaborative environment where your technical expertise and service mindset will directly enable teams to do their best work. If you’re motivated by variety, problem‑solving, and the chance to make a meaningful impact within a Best Managed Company, this role offers both challenge and growth.
Who You Are
You are a service‑driven IT professional with a strong foundation in deskside and service desk support, thriving in busy operational environments. You’re technically confident, proactive, and comfortable managing multiple priorities while maintaining a high standard of customer service. You enjoy collaborating with cross‑functional teams, coordinating with vendors, and troubleshooting across a range of technologies - from hardware and Office 365 to VoIP and mobile devices. Known for your strong communication skills and attention to detail, you take pride in following standards, resolving issues efficiently, and continuously looking for ways to improve the support experience.
The Impact You’ll Have
Reporting to the IT Service Desk Manager, you’ll resolve issues efficiently to enable employees and clinicians stay focused on what matters most – delivering excellent patient care.
In This Role, You Will
- Coordinate support with vendors and local IT providers
- Implement and support VoIP Telco issues
- Be responsible for staging and imaging hardware as well as deploying hardware
- Record, track and escalate incidents with ITSM ticketing software
- Setup user accounts and maintain system data across all applications
- Support, troubleshoot and identify trends of incidents/problems
- Resolve tasks within the Service Level Agreements
- Coordinate with IT teams on issues requiring escalation
- Mobile device support
- Assist with special projects as required
What You’ll Bring
- Minimum of 3 years' experience providing deskside support in office
- Previous IT experience in service desk support setting
- Proficiency in using and managing Office 365
- Hardware (desktop/laptop) troubleshooting: (Windows and Mac)
- Quick error analysis and troubleshooting skill
- Demonstrated experience enforcing standards, policies and procedures
- Strong written and communication skills
- Customer focused mentality
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
The salary range for this position is $65,000 CAD to $75,000 CAD annually. Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations.
This job posting is for an existing vacancy.
Not the right fit? Search for IT Support Specialist jobs in Toronto, ON
About Dentalcorp
Dentalcorp is Canada's largest network of dental practices, committed to advancing the overall well-being of Canadians by aiming to deliver the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting them in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Dentalcorp provides world-class resources to Partners including Talent & Recruitment, Human Resources, Training & Development, Legal & Compliance, Practice Optimization, Marketing, IT, Procurement, Finance, AP, and Payroll.
Dentalcorp est le plus grand réseau de cliniques dentaires du Canada, engagé à améliorer le bien-être des Canadiens et Canadiennes en leur offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan et les réunit dans un objectif commun : être le réseau de soins de santé le plus fiable du Canada. En misant sur sa technologie de pointe, son savoir-faire et son envergure, Dentalcorp offre aux professionnels l’opportunité unique de conserver leur autonomie clinique tout en maximisant leur potentiel de croissance future.
Dentalcorp offre à ses partenaires des ressources de premier plan dans divers domaines, y compris l’acquisition de talents et le recrutement, les ressources humaines, la formation et le perfectionnement, les services juridiques et de conformité, l’optimisation des cliniques, le marketing, les TI, l’approvisionnement, les finances, les comptes fournisseurs et la gestion de la paie.