About the role
Role Overview You have extensive experience as a Product Owner combined with expertise in the Issuing Payments Domain. You grasp concepts quickly and apply those to produce tangible outcomes. You're a SME who can get their hands dirty when solving a problem. You act as a conduit/facilitator for communication between your team, internal stakeholders and the outside world. You are adaptable, flexible, and responsive to change. You have an ability to work under tight timelines and maintain composure under pressure.
As a people leader at Peoples Group, you are strength-based, engagement-focused and performance-oriented. People leaders understand themselves, their people, their subject matter, their outcomes and how their team's work contributes to the overall success of the organization.
As a people leader at Peoples Group, you are strength-based, engagement-focused and performance-oriented. People leaders understand themselves, their people, their subject matter, their outcomes and how their team's work contributes to the overall success of the organization.
About The Day-to-day
- You are the business owner for all Issuing and Acquiring Products along with your Product Owners and their delivery Squads. You will be accountable for a Product Program which constitutes a complete End to End Product and its delivery. You will be accountable for the Product Vision, Performance and, Roadmap and Delivery for your products.
- Collaborate with product owners and business leaders to develop and maintain a comprehensive suite of Issuing products, ensuring they meet customer needs and comply with regulatory requirements.
- Work closely with Network Partners and manage the Peoples relationship.
- Stay up to date on market trends, competitor activity, and regulatory changes to inform product development and distribution strategies.
- In Business Ownership over the Risk and Compliance requirements of your Products and supporting our 2nd Line of defense governance and controls.
- Communicate effectively with various stakeholders, including business leaders, product managers, and lending teams, to ensure alignment and coordination.
- Track key performance indicators (KPIs) and SLA and provide regular reporting on product distribution, sales, and customer satisfaction to inform business decisions. You will be the owner of the P&L for your Products and must understand the underlying drivers, levers and risks.
- As a people leader you will be directly responsible for helping to develop and guide a group of Product Owners in their professional journey. You will be responsible to help them establish a Product Vision, be their Product Sponsor and guide their Product Backlogs.
About The Qualifications
- Bachelor’s degree in business, or a related field; MBA or advanced degree preferred.
- 8+ years of experience and knowledge of core acquiring products, services, platforms and architecture methods of consumer payment options, including both traditional and alternative forms.
- Payment-related technologies such as EMV, Encryption, Tokenization and Digital Wallets Industry topics (e.g. Fraud, Security, Mobile) Retail, Card-not Present, Recurring, Mobile, and other emerging payment channels.
- Capable of articulating complex Merchant Services platforms and architecture.
- Subject matter expert on the merchant payments integration layer, including our range of knowledge for Hosted and API-based solutions for payment processing and value-added services.
- Above 7 (or even 5 years) years of relevant product experience in Banks, PSPs, and card networks from the Merchant Acquiring/Product Department.
- Great knowledge of merchant acquisition, including network rules, card processing, card bin management, payment system, recon & settlement, risk control, POS terminals, payment application, etc.
- Knowledge of card service activities, including prepaid, credit cards, ATMs, POS, CNP (Card NOT Present), fraud mitigation, 3DSecure services, and payment gateways.
- Understanding EMV standards/Mag strip, Digital, Tokenization and CHIP Technologies.
- Experience in a payment card’s life Cycle Management involving - Card request, Embossing, printing, issuance and delivery.
- Experience with card associations networks and implementations.
- High level of experience and knowledge with key Principles: Credit and Debit Card and Prepaid payments and processing.
- Awareness on 3rd party bank, payment or fintech API integrations is an asset.
- Confident understanding of the difference between a card processor and a card network for merchant acquiring and card issuing.
- Technical knowledge and skill to communicate the technical aspects of payment method integrations and are able to explain the Issuing and Acquiring transaction flow along with interchange.
- Understanding funds flow, settlement, and chargeback for merchant acquiring and card issuing life cycle.
About Us Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.
Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join . We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.
About The Work Environment Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We Offer
- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- Competitive salaries, profit sharing, RRSP matching and benefits from day one.
- Generous paid time off to help achieve a healthy work-life balance.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
NOTE: Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted. Peoples Group is an Equal Employment Opportunity employer.
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.
About the role
Role Overview You have extensive experience as a Product Owner combined with expertise in the Issuing Payments Domain. You grasp concepts quickly and apply those to produce tangible outcomes. You're a SME who can get their hands dirty when solving a problem. You act as a conduit/facilitator for communication between your team, internal stakeholders and the outside world. You are adaptable, flexible, and responsive to change. You have an ability to work under tight timelines and maintain composure under pressure.
As a people leader at Peoples Group, you are strength-based, engagement-focused and performance-oriented. People leaders understand themselves, their people, their subject matter, their outcomes and how their team's work contributes to the overall success of the organization.
As a people leader at Peoples Group, you are strength-based, engagement-focused and performance-oriented. People leaders understand themselves, their people, their subject matter, their outcomes and how their team's work contributes to the overall success of the organization.
About The Day-to-day
- You are the business owner for all Issuing and Acquiring Products along with your Product Owners and their delivery Squads. You will be accountable for a Product Program which constitutes a complete End to End Product and its delivery. You will be accountable for the Product Vision, Performance and, Roadmap and Delivery for your products.
- Collaborate with product owners and business leaders to develop and maintain a comprehensive suite of Issuing products, ensuring they meet customer needs and comply with regulatory requirements.
- Work closely with Network Partners and manage the Peoples relationship.
- Stay up to date on market trends, competitor activity, and regulatory changes to inform product development and distribution strategies.
- In Business Ownership over the Risk and Compliance requirements of your Products and supporting our 2nd Line of defense governance and controls.
- Communicate effectively with various stakeholders, including business leaders, product managers, and lending teams, to ensure alignment and coordination.
- Track key performance indicators (KPIs) and SLA and provide regular reporting on product distribution, sales, and customer satisfaction to inform business decisions. You will be the owner of the P&L for your Products and must understand the underlying drivers, levers and risks.
- As a people leader you will be directly responsible for helping to develop and guide a group of Product Owners in their professional journey. You will be responsible to help them establish a Product Vision, be their Product Sponsor and guide their Product Backlogs.
About The Qualifications
- Bachelor’s degree in business, or a related field; MBA or advanced degree preferred.
- 8+ years of experience and knowledge of core acquiring products, services, platforms and architecture methods of consumer payment options, including both traditional and alternative forms.
- Payment-related technologies such as EMV, Encryption, Tokenization and Digital Wallets Industry topics (e.g. Fraud, Security, Mobile) Retail, Card-not Present, Recurring, Mobile, and other emerging payment channels.
- Capable of articulating complex Merchant Services platforms and architecture.
- Subject matter expert on the merchant payments integration layer, including our range of knowledge for Hosted and API-based solutions for payment processing and value-added services.
- Above 7 (or even 5 years) years of relevant product experience in Banks, PSPs, and card networks from the Merchant Acquiring/Product Department.
- Great knowledge of merchant acquisition, including network rules, card processing, card bin management, payment system, recon & settlement, risk control, POS terminals, payment application, etc.
- Knowledge of card service activities, including prepaid, credit cards, ATMs, POS, CNP (Card NOT Present), fraud mitigation, 3DSecure services, and payment gateways.
- Understanding EMV standards/Mag strip, Digital, Tokenization and CHIP Technologies.
- Experience in a payment card’s life Cycle Management involving - Card request, Embossing, printing, issuance and delivery.
- Experience with card associations networks and implementations.
- High level of experience and knowledge with key Principles: Credit and Debit Card and Prepaid payments and processing.
- Awareness on 3rd party bank, payment or fintech API integrations is an asset.
- Confident understanding of the difference between a card processor and a card network for merchant acquiring and card issuing.
- Technical knowledge and skill to communicate the technical aspects of payment method integrations and are able to explain the Issuing and Acquiring transaction flow along with interchange.
- Understanding funds flow, settlement, and chargeback for merchant acquiring and card issuing life cycle.
About Us Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.
Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join . We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.
About The Work Environment Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We Offer
- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- Competitive salaries, profit sharing, RRSP matching and benefits from day one.
- Generous paid time off to help achieve a healthy work-life balance.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
NOTE: Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted. Peoples Group is an Equal Employment Opportunity employer.
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.