Who you are

• We’re seeking a creative, highly collaborative, hands-on Social Media Marketing Manager with proven experience growing and sustaining a highly engaged social audience
• You have experience in the CX/customer service market, and are comfortable using AI to enhance your output, role, and career
• Proven experience leading social media and digital marketing strategy with measurable results across LinkedIn, YouTube, Instagram, and other platforms
• Expert storyteller with exceptional copywriting and editing skills; able to craft content that resonates with enterprise CX, Customer Service, and AI/Innovation audiences
• Strong understanding of the CX and AI sectors, including enterprise buyer journeys and decision-making processes
• Experienced collaborator across marketing, product, sales, and executive teams to ensure message consistency and strategic alignment
• Skilled in analytics and marketing tech and adept at using native platform insights, Salesforce, and HubSpot to drive data-informed decisions
• Experienced in working with creative professionals (designers, video producers) and providing clear direction aligned with brand standards
• Creative, resourceful, and agile while thriving in fast-paced, deadline-driven environments
• Bachelor’s degree in Marketing, Communications, Digital Media, Journalism, or related field. Experience in SaaS, product launches, conferences/events, or AI products is a strong asset

What the job involves

• This role is pivotal as you’ll lead the design and execution of a social strategy that grows awareness, sales, and adoption of Ada’s products across our global footprint
• This position reports to Ada’s VP of Growth Marketing, ensuring your work is aligned with our overall GTM strategy, as well as our brand voice and market-facing POV, while partnering daily with the extended Ada team to deeply understand and promote our products
• You'll lead Ada’s social media strategy and execution: Own planning, management, and delivery of multi-platform campaigns to drive awareness, engagement, and sales
• Create high-impact content: Develop and oversee creative storytelling that balances performance goals with Ada’s mission, tailored to key enterprise audiences
• Drive engagement and conversion: Turn social engagement into qualified leads, nurture them through the funnel, and support customer advocacy
• Amplify Ada’s thought leadership: Promote research, executive visibility, and product launches to strengthen brand reputation across key channels
• Foster employee advocacy: Encourage team members to share Ada’s culture, customer wins, and growth stories
• Collaborate for impact: Work cross-functionally with marketing, sales, product, and people teams to align messaging and maximize ROI
• Measure and optimize: Track campaign performance, report on insights, and continuously refine social strategy based on data and trends
• Stay ahead: Monitor social platform updates and best practices to inform innovation and keep Ada’s brand at the forefront

The application process

• Please submit a portfolio with social copy and campaign samples (please include passwords as well)*

Benefits

• Generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan
• Flexible work schedule
• Digital first, fully remote with WFH budget
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Development opportunities