Widescope is seeking a Field Service Representative II to support the United States Air Force in advancing cloud-based command and control (CBC2) capabilities aligned with the Joint All Domain Command and Control (JADC2) vision.

This role supports mission-critical systems requiring secure access, strict compliance, and hands-on infrastructure expertise across enterprise environments.

Location: Winnipeg, Manitoba, Canada

Job & Location Type: Full Time / On-Site Salary: $110,000 to $160,000 USD per year Relocation Assistance is provided Critical / Non-Negotiable Requirements (Candidates without this certification will not be considered) Active DoD 8570 IAT Level II Certification (Required for system access and permissions) Active Secret Clearance (Required for role eligibility and system access. Candidates must already hold or be eligible and able to obtain immediately) AWS experience Kubernetes / containerization exposure Microservices architecture familiarity

Core Responsibilities

Perform day-to-day operational support, maintenance, and upgrades for enterprise systems, servers, and workstations Manage and administer Windows Server environments (physical and virtual) Configure and maintain Active Directory, including: Group Policy Objects (GPOs) DNS, DHCP, and domain services Manage user permissions, access controls, and storage systems (e.g., NTFS, network shares) Monitor system performance, troubleshoot issues, and ensure uptime and reliability Execute system backups, recovery processes, and data integrity controls Support system modernization and infrastructure improvements Maintain compliance with IT policies, security standards, and configuration management practices

Required Technical Experience (Heavily Evaluated)

Strong, hands-on experience with: Windows Server administration Active Directory environments Permissions and storage management (NTFS, file shares, etc.)

Experience troubleshooting enterprise infrastructure in secure environments

Ability to clearly articulate step-by-step technical approaches

Preferred / Supporting Experience

Experience with Azure cloud environments and infrastructure-as-code (e.g., Terraform) Familiarity with scripting (PowerShell, Bash) Experience with ticketing systems (ServiceNow, Remedy, etc.)

Additional Considerations

Prior military or government experience is a plus but not required Candidates must demonstrate ability to operate in structured, security-sensitive environments Older infrastructure experience is acceptable if the candidate can clearly demonstrate current applicability and depth of knowledge

This role prioritizes security compliance (SEC+ and clearance) and hands-on Windows/Active Directory infrastructure expertise above all else. Candidates should be prepared for scenario-based technical interviews to validate real-world capabilities.