Customer Service Coordinator
Top Benefits
About the role
Job category: Customer service
Job posting ID: 7796
Employment status: Regular full-time
Position's anticipated start date: 2025-10-20
Classification: BT OPSEU 5103 - TOR
Salary/Rate of pay: $26.94
Application deadline: 2025-10-15
- This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.
Application requirements:
- Your up-to-date resume.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page . Together, we can make all the difference in the lives of others. Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.
We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
About The Role Canadian Blood Services is looking for a Regular full-time Customer Service Coordinator to join our dynamic Testing team in Brampton, Ontario .
The Testing team is responsible for supporting Canadian Blood Services by performing routine and extensive testing. These testing services help ensure a safe and secure blood supply that protects donors and recipients.
In this role, you will support internal and external customers through the management of incoming and outgoing communications as well as the preparation of laboratory reports which may be in in the form of email, fax or mail. Additionally, you will coordinate the internal customer support functions of the laboratory associated with, and under the direction of laboratory management.
Formula for success
- Drawing on your ability to quickly learn and navigate complex service environments, you will respond to inquiries from hospitals, laboratories, and pharmaceutical clients across Canada, providing timely and professional guidance about laboratory-related services.
- Leveraging your excellent customer service skills, you will coordinate with laboratory personnel to ensure inquiries are addressed appropriately, documented thoroughly, and escalated when necessary.
- Utilizing your superior organizational abilities, you will manage and process detailed laboratory reports, ensuring accuracy, completeness, and proper medicial sign-off before issuing to clients, including urgent and customized reports.
- Using your strong interpersonal and communication skills, you will handle internal CBS inquiries by indentifying needs, coordinating responses, and maintaining consistent service standards as assigned by the laboratory manager.
- Applying your attention to detail, you will initiate and manage routine and urgent communications via fax, email, courier, or verbal channels, ensuring timely delivery of information and reports.
- Supporting operational excellence, you may serve as back-up for administrative functions and will perform all duties in alignment with Canadian Blood Services' Corporate Health and Safety Policies and Procedures.
Desired education and skills
- Completion of post-secondary education in a relevant discipline from a recognized academic institution, preferably in a healthcare related field or office administration.
- Minimum of 3 years' experience in a customer service role or position working closely with the public.
- Familiarity with a computerized inventory management system is an asset
- Experience working in a healthcare setting or laboratory is an asset.
- Advanced computer literacy in MS Office and knowledge of SAP is an asset.
What we offer you
- 3 weeks' vacation.
- Comprehensive group health, dental and vision benefits for you and your family.
- Premiums paid according to the collective agreement.
- Defined Benefit pension plan.
- Employee discounts, wellness program, professional resources.
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.
Applicants who require accommodation should discuss their needs with us.
About Canadian Blood Services
We are Canada’s biological lifeline.
We are the connection between the sincere generosity of donors and the heartfelt appreciation of recipients, between the profound discoveries of science and the joyful restoration of health.
As such, we are nationally responsible for a secure system of life essentials for transfusion or transplantation that’s reliable, accessible and sustainable.
That’s why our organization must be efficient, our performance disciplined. We must work as one with our colleagues and partners at all levels.
We must be prudent yet smart, rigorous yet agile, capable yet concerned. And we must be innovative, reinventing today so we can find better answers for tomorrow.
In a very real way, what we do affects the well-being of all Canadians and every day we must earn their trust. We make a difference and in that, we take great pride
Canadian Blood Services strives to create informative and engaging communities on social media. We ask that users heed our Community Guidelines
Customer Service Coordinator
Top Benefits
About the role
Job category: Customer service
Job posting ID: 7796
Employment status: Regular full-time
Position's anticipated start date: 2025-10-20
Classification: BT OPSEU 5103 - TOR
Salary/Rate of pay: $26.94
Application deadline: 2025-10-15
- This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.
Application requirements:
- Your up-to-date resume.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page . Together, we can make all the difference in the lives of others. Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.
We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
About The Role Canadian Blood Services is looking for a Regular full-time Customer Service Coordinator to join our dynamic Testing team in Brampton, Ontario .
The Testing team is responsible for supporting Canadian Blood Services by performing routine and extensive testing. These testing services help ensure a safe and secure blood supply that protects donors and recipients.
In this role, you will support internal and external customers through the management of incoming and outgoing communications as well as the preparation of laboratory reports which may be in in the form of email, fax or mail. Additionally, you will coordinate the internal customer support functions of the laboratory associated with, and under the direction of laboratory management.
Formula for success
- Drawing on your ability to quickly learn and navigate complex service environments, you will respond to inquiries from hospitals, laboratories, and pharmaceutical clients across Canada, providing timely and professional guidance about laboratory-related services.
- Leveraging your excellent customer service skills, you will coordinate with laboratory personnel to ensure inquiries are addressed appropriately, documented thoroughly, and escalated when necessary.
- Utilizing your superior organizational abilities, you will manage and process detailed laboratory reports, ensuring accuracy, completeness, and proper medicial sign-off before issuing to clients, including urgent and customized reports.
- Using your strong interpersonal and communication skills, you will handle internal CBS inquiries by indentifying needs, coordinating responses, and maintaining consistent service standards as assigned by the laboratory manager.
- Applying your attention to detail, you will initiate and manage routine and urgent communications via fax, email, courier, or verbal channels, ensuring timely delivery of information and reports.
- Supporting operational excellence, you may serve as back-up for administrative functions and will perform all duties in alignment with Canadian Blood Services' Corporate Health and Safety Policies and Procedures.
Desired education and skills
- Completion of post-secondary education in a relevant discipline from a recognized academic institution, preferably in a healthcare related field or office administration.
- Minimum of 3 years' experience in a customer service role or position working closely with the public.
- Familiarity with a computerized inventory management system is an asset
- Experience working in a healthcare setting or laboratory is an asset.
- Advanced computer literacy in MS Office and knowledge of SAP is an asset.
What we offer you
- 3 weeks' vacation.
- Comprehensive group health, dental and vision benefits for you and your family.
- Premiums paid according to the collective agreement.
- Defined Benefit pension plan.
- Employee discounts, wellness program, professional resources.
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.
Applicants who require accommodation should discuss their needs with us.
About Canadian Blood Services
We are Canada’s biological lifeline.
We are the connection between the sincere generosity of donors and the heartfelt appreciation of recipients, between the profound discoveries of science and the joyful restoration of health.
As such, we are nationally responsible for a secure system of life essentials for transfusion or transplantation that’s reliable, accessible and sustainable.
That’s why our organization must be efficient, our performance disciplined. We must work as one with our colleagues and partners at all levels.
We must be prudent yet smart, rigorous yet agile, capable yet concerned. And we must be innovative, reinventing today so we can find better answers for tomorrow.
In a very real way, what we do affects the well-being of all Canadians and every day we must earn their trust. We make a difference and in that, we take great pride
Canadian Blood Services strives to create informative and engaging communities on social media. We ask that users heed our Community Guidelines