About the role
Position Summary...
The Senior Manager, Walmart Services is responsible for leading strategic initiatives, managing technology projects, and developing partnerships to drive business growth and enhance operational efficiency. This role oversees system support, process improvements, and stakeholder relationships to ensure the delivery of high-quality services.
What you'll do...
As Senior Manager, Product Development & Go-To-Market Strategy within the Memberships and Services team, you will drive the strategic direction, development, and launch of new membership and financial services products. This role is responsible for identifying market opportunities, building business cases, developing go-to-market strategies, and preparing executive-level presentations to secure alignment and prioritization. The ideal candidate will leverage their deep industry knowledge to drive initiatives that enhance customer experience, optimize product performance, and deliver on key business objectives.
Key Responsibilities
-
Strategy Definition:
- Gather industry insights and cross-functional inputs to support the development of the long-range Memberships & Services strategy, including Financial Services. Conduct analyses (e.g., customer research, customer segmentation, market sizing, competitor analysis, avenues for growth, etc.) to inform a multi-year roadmap
- Scope and prioritize initiatives to meet strategic goals
- Present business cases, product updates, and recommendations to senior leadership and executive stakeholders
-
New Product Design & Commercialization:
- Identify, define, and evaluate novel product constructs/services opportunities and delivery options (e.g., internal build vs. partner)
- Lead the partner selection process via RFPs and vendor/partner evaluations
- Build robust business cases, including financial modeling, ROI analysis, and risk assessment, to support investment decisions
- Contribute to contract development with business and legal partners
- Create and manage go-to-market launch plans, including positioning, messaging, and channel strategy
-
Product Management & Delivery:
- Build effective working relationships with cross-functional stakeholders (e.g., Product, Tech, Merchandising, Legal, Compliance, etc.) and vendors to support product delivery and BAU operations
- Represent the FS business in key project management forums
- Facilitate workshops, draft key documents (e.g., business requirements, standard operating procedures, customer experience flows, etc.), inform product roadmaps, support marketing and associate training plans, etc.
-
Communication & Socialization:
- Prepare executive-level presentations and reports to communicate the Memberships & Services strategy and performance against plan to senior leadership and business partners
-
Business Performance Management:
- Maintain key reporting dashboards & templates for relevant products / projects. Support ad-hoc requests relating to product performance and annual risk assessments
- Accountable for PnL and is a key decision maker on business performance and conducts monthly tracking
Qualifications
- 6+ years experience in product management or strategy within consulting, financial services, or payments organizations
- Strong analytical, communication, and stakeholder management skills
- Experience working in matrixed global organizations and driving results in cross-functional environments
- Experience managing external partnerships and vendor relationships
Preferred Skills
- Experience in launching and scaling financial services and payments solutions
- Ability to translate complex technical concepts into customer-centric solutions
- In-depth understanding of payments ecosystem (e.g., BNPL, digital wallets, open banking, etc.)
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
About Walmart
Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands, you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world.
We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.
This is that place where your passions meet purpose. Join our family and build a career you’re proud of.
About the role
Position Summary...
The Senior Manager, Walmart Services is responsible for leading strategic initiatives, managing technology projects, and developing partnerships to drive business growth and enhance operational efficiency. This role oversees system support, process improvements, and stakeholder relationships to ensure the delivery of high-quality services.
What you'll do...
As Senior Manager, Product Development & Go-To-Market Strategy within the Memberships and Services team, you will drive the strategic direction, development, and launch of new membership and financial services products. This role is responsible for identifying market opportunities, building business cases, developing go-to-market strategies, and preparing executive-level presentations to secure alignment and prioritization. The ideal candidate will leverage their deep industry knowledge to drive initiatives that enhance customer experience, optimize product performance, and deliver on key business objectives.
Key Responsibilities
-
Strategy Definition:
- Gather industry insights and cross-functional inputs to support the development of the long-range Memberships & Services strategy, including Financial Services. Conduct analyses (e.g., customer research, customer segmentation, market sizing, competitor analysis, avenues for growth, etc.) to inform a multi-year roadmap
- Scope and prioritize initiatives to meet strategic goals
- Present business cases, product updates, and recommendations to senior leadership and executive stakeholders
-
New Product Design & Commercialization:
- Identify, define, and evaluate novel product constructs/services opportunities and delivery options (e.g., internal build vs. partner)
- Lead the partner selection process via RFPs and vendor/partner evaluations
- Build robust business cases, including financial modeling, ROI analysis, and risk assessment, to support investment decisions
- Contribute to contract development with business and legal partners
- Create and manage go-to-market launch plans, including positioning, messaging, and channel strategy
-
Product Management & Delivery:
- Build effective working relationships with cross-functional stakeholders (e.g., Product, Tech, Merchandising, Legal, Compliance, etc.) and vendors to support product delivery and BAU operations
- Represent the FS business in key project management forums
- Facilitate workshops, draft key documents (e.g., business requirements, standard operating procedures, customer experience flows, etc.), inform product roadmaps, support marketing and associate training plans, etc.
-
Communication & Socialization:
- Prepare executive-level presentations and reports to communicate the Memberships & Services strategy and performance against plan to senior leadership and business partners
-
Business Performance Management:
- Maintain key reporting dashboards & templates for relevant products / projects. Support ad-hoc requests relating to product performance and annual risk assessments
- Accountable for PnL and is a key decision maker on business performance and conducts monthly tracking
Qualifications
- 6+ years experience in product management or strategy within consulting, financial services, or payments organizations
- Strong analytical, communication, and stakeholder management skills
- Experience working in matrixed global organizations and driving results in cross-functional environments
- Experience managing external partnerships and vendor relationships
Preferred Skills
- Experience in launching and scaling financial services and payments solutions
- Ability to translate complex technical concepts into customer-centric solutions
- In-depth understanding of payments ecosystem (e.g., BNPL, digital wallets, open banking, etc.)
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
About Walmart
Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands, you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world.
We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.
This is that place where your passions meet purpose. Join our family and build a career you’re proud of.