Position Title: EMR Analyst
Job Type: Full-Time, Permanent
Department: IT
Reports to: Supervisor- EMR Services
Job Location: Newmarket, Ontario
Date Last Updated: August 2025

PRINCIPAL RESPONSIBILITIES:
Electronic Medical Records (EMR) / Project Management:

• Gather, organize, and evaluate relevant information, such as current clinical workflows and current system specifications.

• Communicate with internal stakeholders and conduct interviews as necessary to understand current practices and how they will translate into new workflows and/or new system(s).

• Communicate with external software vendors to ensure a seamless end user experience.

• Assist with project management at multiple stages, including the research, testing, and implementation of new workflows and/or systems.

• Support new site implementation, incoming data migration, and user acceptance testing.

• Manage the incoming migration process, including communications and timelines.

Team Member Training:

• Create training plans for individuals and teams, delivered both virtually and in person.

• Conduct training and implementation of new features and additions to the EMR system(s).

Administrative / Reporting Duties:

• Create, manage, schedule, and distribute complex reports for various teams.

• Develop and manage a quality assurance program for new workflows and/or new system(s).

• Design and manage custom templates for use within the EMR and related systems.

• Run test scenarios on upcoming software releases and report defects.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Proven experience working with EMR systems in a healthcare setting.

• Strong understanding of clinical workflows and healthcare processes.

• Proficiency in EMR software design and customization (e.g., CHR, Med Access, Accuro).

• Project management experience.

• Excellent training and communication skills.

• Ability to analyze and interpret complex data.

• Detail-oriented with strong problem-solving skills.

• Familiarity with regulatory requirements and standards in healthcare information management.

• Report generation and data analysis.

• System maintenance and troubleshooting.

• Quality assurance and audit skills.

• Strong communication and interpersonal skills.

CONTEXT AND ENVIRONMENT:
Must be able to work in a fast paced, high pressure and complex technical environment that requires attention to detail. Incumbent may sit at a computer, view a computer monitor, and use a telephone headset for extended periods of time. May be required to work unconventional hours, weekends, holidays, late nights, or early mornings. Able to employ professionalism, patience and self-control in responding to escalated situations. May be require travel to clinics and offices as needed to provide training and support. Occasional/ Rare moderate to heavy lifting while transporting objects, such as computers, network equipment and servers. May be required to provide after-hours support for security events. Must be able to pass government mandated security screenings.

INTERNAL COMMUNICATIONS:

• All levels/departments of Medicentres

• Physicians

• Clinic Support Office (IT, Accounting, HR)

EXTERNAL COMMUNICATIONS:

• External Software Vendors: EMR Service Providers, Provincial Health Services, Other Technology Vendors/Providers

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