Top Benefits
About the role
Program Manager
Location: In office 4 days/week (1 day virtual) Salary: $80,000-85,000 per annum, with benefits and pension program Position type: full-time, permanent
Reporting to the Executive Director, the Program Manager is responsible for the management and quality assurance of programs and services provided by the organization, including the training and supervision of coordinators, counsellors and facilitators. All management activities will be aligned with the organization’s vision and mission.
PRIMARY RESPONSIBILITIES
Management Carry out management responsibilities in accordance with organizational policies and procedures, including the management of direct reports, staff development, orientation, training and performance management. Provide strategic direction to staff regarding performance standards, work plans and goals. Provide direct supervision to assigned frontline program staff. Assume overall responsibility for the effective operation of all programs and services, including quality assurance, process improvement, data management, reporting and feedback from clients, staff and funders. Identify and implement tools, processes, interventions or infrastructure necessary to support the success of programs and services. Provide strategic and operational leadership in the development, implementation and evaluation of programs. Address client complaints in a timely manner and in accordance with organizational policies and procedures. Oversee the maintenance of client records in the agency database, ensuring compliance with regulatory, legal and ethical standards. Support staff in developing program-specific promotional and educational materials. Conduct regular staff performance reviews and provide appropriate and constructive feedback.
Community Engagement
Maintain current knowledge of trends, initiatives and best practices in the sector, and support their integration into the agency’s programs as appropriate. Network with external organizations through public speaking, in-service training, conferences and other professional development opportunities. Connect with businesses and corporate sponsors to secure financial resources and partnerships that support effective programs and services. Support the achievement of annual program funding and partnership targets established by the organization.
Administration
Participate as a member of the management team in organizational planning, decision-making and the development and implementation of agency-wide policies and procedures. Lead strategic and annual operational planning for the organization’s programs and services. Work with the Executive Director to prepare, monitor and manage annual program budgets. Monitor program expenditures and ensure resources are used responsibly and in accordance with approved budgets and funding agreements. Support grant applications, funding proposals, reports and requests for new initiatives and core program funding. Ensure programs comply with funding agreements, reporting requirements, organizational policies and applicable legislation. Provide backup support to the Executive Director, as required. Ensure the delivery of high-quality, inclusive, anti-oppressive, trauma-informed, accessible and client-directed services. Perform other duties as assigned.
Qualifications
Degree in social work, social services, counselling, nonprofit management or a related field. At least five years of relevant nonprofit or community-service experience, including three years in a supervisory or management role. Experience overseeing multiple programs, staff teams, budgets and funder requirements. Strong knowledge of program planning, evaluation, quality assurance and performance management. Experience managing client concerns, staff development, data reporting and service improvement. Demonstrated ability to develop partnerships, funding proposals and community relationships. Knowledge of trauma-informed, anti-oppressive, accessible and client-centred service delivery. Strong leadership, communication, conflict-resolution and organizational skills. Proficiency with Microsoft Office and client or program databases. Ability to work four days per week in the office and attend occasional evening or weekend events. Vulnerable sector screening may be required.
How to Apply
Please submit your resume and cover letter to nivb@wcyr.ca by August 17, 2026. We thank all applicants for their interest. Only those selected for an interview will be contacted. WCYR is committed to equity, inclusion and accessibility. We encourage applications from candidates with diverse backgrounds, identities and lived experiences. Accommodations are available throughout the recruitment process upon request.
Not the right fit? Search for Program Manager jobs in Newmarket, Ontario, Canada
About WCYR
Our Vision at the Women’s Centre of York Region is “All women thriving personally, socially and economically”. Our inclusive and collaborative approach creates a place of hope where women are supported to thrive.
Serving women and their families in York Region since 1977, we believe that every woman deserves to feel empowered and live to her full potential. For women who have identified the need and desire for positive change in their lives, Women’s Centre of York Region offers unique programming and services that address a range of circumstances. Unlike any other organization in York Region, our programs and services are offered at little or no cost.
In a safe and inclusive environment, we welcome each woman and meet her right where she is. Our goal is to fully support each woman on her personal journey of discovery in order that she thrives fully. Our inclusive and collaborative approach creates a place of hope where women are supported to thrive.
Guided by the principles of Inclusion, Collaboration, Connecting, Learning, Innovation and Possibility – the holistic and multi-dimensional approach of the Women’s Centre of York Region expands each woman’s capacity to participate in and contribute to her community and the economy.
We’re best known for helping women break through barriers to success and reach their true potential.
Similar Jobs
Top Benefits
About the role
Program Manager
Location: In office 4 days/week (1 day virtual) Salary: $80,000-85,000 per annum, with benefits and pension program Position type: full-time, permanent
Reporting to the Executive Director, the Program Manager is responsible for the management and quality assurance of programs and services provided by the organization, including the training and supervision of coordinators, counsellors and facilitators. All management activities will be aligned with the organization’s vision and mission.
PRIMARY RESPONSIBILITIES
Management Carry out management responsibilities in accordance with organizational policies and procedures, including the management of direct reports, staff development, orientation, training and performance management. Provide strategic direction to staff regarding performance standards, work plans and goals. Provide direct supervision to assigned frontline program staff. Assume overall responsibility for the effective operation of all programs and services, including quality assurance, process improvement, data management, reporting and feedback from clients, staff and funders. Identify and implement tools, processes, interventions or infrastructure necessary to support the success of programs and services. Provide strategic and operational leadership in the development, implementation and evaluation of programs. Address client complaints in a timely manner and in accordance with organizational policies and procedures. Oversee the maintenance of client records in the agency database, ensuring compliance with regulatory, legal and ethical standards. Support staff in developing program-specific promotional and educational materials. Conduct regular staff performance reviews and provide appropriate and constructive feedback.
Community Engagement
Maintain current knowledge of trends, initiatives and best practices in the sector, and support their integration into the agency’s programs as appropriate. Network with external organizations through public speaking, in-service training, conferences and other professional development opportunities. Connect with businesses and corporate sponsors to secure financial resources and partnerships that support effective programs and services. Support the achievement of annual program funding and partnership targets established by the organization.
Administration
Participate as a member of the management team in organizational planning, decision-making and the development and implementation of agency-wide policies and procedures. Lead strategic and annual operational planning for the organization’s programs and services. Work with the Executive Director to prepare, monitor and manage annual program budgets. Monitor program expenditures and ensure resources are used responsibly and in accordance with approved budgets and funding agreements. Support grant applications, funding proposals, reports and requests for new initiatives and core program funding. Ensure programs comply with funding agreements, reporting requirements, organizational policies and applicable legislation. Provide backup support to the Executive Director, as required. Ensure the delivery of high-quality, inclusive, anti-oppressive, trauma-informed, accessible and client-directed services. Perform other duties as assigned.
Qualifications
Degree in social work, social services, counselling, nonprofit management or a related field. At least five years of relevant nonprofit or community-service experience, including three years in a supervisory or management role. Experience overseeing multiple programs, staff teams, budgets and funder requirements. Strong knowledge of program planning, evaluation, quality assurance and performance management. Experience managing client concerns, staff development, data reporting and service improvement. Demonstrated ability to develop partnerships, funding proposals and community relationships. Knowledge of trauma-informed, anti-oppressive, accessible and client-centred service delivery. Strong leadership, communication, conflict-resolution and organizational skills. Proficiency with Microsoft Office and client or program databases. Ability to work four days per week in the office and attend occasional evening or weekend events. Vulnerable sector screening may be required.
How to Apply
Please submit your resume and cover letter to nivb@wcyr.ca by August 17, 2026. We thank all applicants for their interest. Only those selected for an interview will be contacted. WCYR is committed to equity, inclusion and accessibility. We encourage applications from candidates with diverse backgrounds, identities and lived experiences. Accommodations are available throughout the recruitment process upon request.
Not the right fit? Search for Program Manager jobs in Newmarket, Ontario, Canada
About WCYR
Our Vision at the Women’s Centre of York Region is “All women thriving personally, socially and economically”. Our inclusive and collaborative approach creates a place of hope where women are supported to thrive.
Serving women and their families in York Region since 1977, we believe that every woman deserves to feel empowered and live to her full potential. For women who have identified the need and desire for positive change in their lives, Women’s Centre of York Region offers unique programming and services that address a range of circumstances. Unlike any other organization in York Region, our programs and services are offered at little or no cost.
In a safe and inclusive environment, we welcome each woman and meet her right where she is. Our goal is to fully support each woman on her personal journey of discovery in order that she thrives fully. Our inclusive and collaborative approach creates a place of hope where women are supported to thrive.
Guided by the principles of Inclusion, Collaboration, Connecting, Learning, Innovation and Possibility – the holistic and multi-dimensional approach of the Women’s Centre of York Region expands each woman’s capacity to participate in and contribute to her community and the economy.
We’re best known for helping women break through barriers to success and reach their true potential.