Customer Service Representative
About the role
Company Description Unipharm Wholesale Drugs Ltd., headquartered in Richmond, British Columbia, is Canada’s only wholesale pharmaceutical cooperative dedicated to the success of independent pharmacies. Established in 1980, Unipharm serves as a trusted full-line wholesaler, offering a broad range of products, including pharmaceuticals, health supplies, and private-label items. The company operates under a cooperative ownership model, ensuring member pharmacies' needs are prioritized and supported. With a reputation for award-winning customer service and tailored business solutions, Unipharm empowers pharmacies to remain competitive in a rapidly evolving marketplace. Committed to social responsibility, Unipharm actively supports multiple health-related charities and community initiatives. Role Description This is a full-time, on-site role for a Customer Service Representative located in Richmond, BC. The Customer Service Representative will be responsible for providing exceptional support to clients, resolving inquiries, ensuring customer satisfaction, and delivering outstanding customer experiences. Daily tasks include handling incoming calls, processing orders, addressing concerns, and collaborating with internal teams to meet customer needs promptly and professionally. The role also involves maintaining accurate records and cultivating strong relationships with clients to ensure a high level of service. Qualifications Proficiency in Customer Service, Customer Support, and delivering an exceptional Customer Experience Ability to prioritize Customer Satisfaction and address inquiries with professionalism Strong communication and problem-solving skills Attention to detail and data accuracy, with experience handling transactions or orders Proficiency with standard office software and systems Capability to thrive in a team-oriented, on-site work environment Previous experience in a customer-facing role, especially within the healthcare or pharmaceutical industry, is an asset High school diploma or equivalent
Not the right fit? Search for Customer Service Representative jobs in Richmond, British Columbia, Canada
About Unipharm Wholesale Drugs
Unipharm Wholesale Drugs Ltd. is the only wholesale pharmaceutical cooperative in Canada, committed to the success and sustainability of independent pharmacies.
Founded in 1980 and headquartered in Richmond, British Columbia, Unipharm operates under a cooperative ownership model governed by an elected Board of Directors. This structure ensures that the needs and interests of member pharmacies remain at the core of all business decisions.
For over four decades, Unipharm has served as a trusted full-line, full-service wholesaler, providing a comprehensive range of products including pharmaceuticals, over-the-counter medications, home health care supplies, health and beauty products, confectionery, and private label items.
By offering the flexibility of tailored purchasing alongside the strength of collective buying power, Unipharm helps independent pharmacies remain competitive in an increasingly consolidated market.
Unipharm is more than a supplier—it is a strategic partner. The company is known for its award-winning customer service, responsive support, and deep industry expertise. Through customized business solutions and ongoing collaboration, Unipharm supports pharmacy owners and operators in enhancing patient care, strengthening business operations, and fostering long-term growth.
As a responsible corporate citizen, Unipharm is dedicated to giving back to the communities it serves. The company actively supports a number of health-related charities and initiatives through financial contributions and employee participation, including the ALS Society, the BC Cancer Foundation, the Canadian Breast Cancer Foundation, the Richmond Food Bank, and Covenant House.
Unipharm remains steadfast in its mission to empower independent pharmacies—advancing community health care through cooperative strength, strategic support, and a shared commitment to excellence.
Unipharm, Dedicated to Independent Pharmacies since 1980.
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Customer Service Representative
About the role
Company Description Unipharm Wholesale Drugs Ltd., headquartered in Richmond, British Columbia, is Canada’s only wholesale pharmaceutical cooperative dedicated to the success of independent pharmacies. Established in 1980, Unipharm serves as a trusted full-line wholesaler, offering a broad range of products, including pharmaceuticals, health supplies, and private-label items. The company operates under a cooperative ownership model, ensuring member pharmacies' needs are prioritized and supported. With a reputation for award-winning customer service and tailored business solutions, Unipharm empowers pharmacies to remain competitive in a rapidly evolving marketplace. Committed to social responsibility, Unipharm actively supports multiple health-related charities and community initiatives. Role Description This is a full-time, on-site role for a Customer Service Representative located in Richmond, BC. The Customer Service Representative will be responsible for providing exceptional support to clients, resolving inquiries, ensuring customer satisfaction, and delivering outstanding customer experiences. Daily tasks include handling incoming calls, processing orders, addressing concerns, and collaborating with internal teams to meet customer needs promptly and professionally. The role also involves maintaining accurate records and cultivating strong relationships with clients to ensure a high level of service. Qualifications Proficiency in Customer Service, Customer Support, and delivering an exceptional Customer Experience Ability to prioritize Customer Satisfaction and address inquiries with professionalism Strong communication and problem-solving skills Attention to detail and data accuracy, with experience handling transactions or orders Proficiency with standard office software and systems Capability to thrive in a team-oriented, on-site work environment Previous experience in a customer-facing role, especially within the healthcare or pharmaceutical industry, is an asset High school diploma or equivalent
Not the right fit? Search for Customer Service Representative jobs in Richmond, British Columbia, Canada
About Unipharm Wholesale Drugs
Unipharm Wholesale Drugs Ltd. is the only wholesale pharmaceutical cooperative in Canada, committed to the success and sustainability of independent pharmacies.
Founded in 1980 and headquartered in Richmond, British Columbia, Unipharm operates under a cooperative ownership model governed by an elected Board of Directors. This structure ensures that the needs and interests of member pharmacies remain at the core of all business decisions.
For over four decades, Unipharm has served as a trusted full-line, full-service wholesaler, providing a comprehensive range of products including pharmaceuticals, over-the-counter medications, home health care supplies, health and beauty products, confectionery, and private label items.
By offering the flexibility of tailored purchasing alongside the strength of collective buying power, Unipharm helps independent pharmacies remain competitive in an increasingly consolidated market.
Unipharm is more than a supplier—it is a strategic partner. The company is known for its award-winning customer service, responsive support, and deep industry expertise. Through customized business solutions and ongoing collaboration, Unipharm supports pharmacy owners and operators in enhancing patient care, strengthening business operations, and fostering long-term growth.
As a responsible corporate citizen, Unipharm is dedicated to giving back to the communities it serves. The company actively supports a number of health-related charities and initiatives through financial contributions and employee participation, including the ALS Society, the BC Cancer Foundation, the Canadian Breast Cancer Foundation, the Richmond Food Bank, and Covenant House.
Unipharm remains steadfast in its mission to empower independent pharmacies—advancing community health care through cooperative strength, strategic support, and a shared commitment to excellence.
Unipharm, Dedicated to Independent Pharmacies since 1980.