Customer Service Representative (French Speaking)
Top Benefits
About the role
Who we are
At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.
Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.
Current Opportunity: Customer Service Representative
Location: Toronto
Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $47,000 CAD plus bonus and benefits Language: Bilingual in French and English
What you will do
Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.
Responsibilities
Assess the Employee’s needs through targeted questioning. Obtain employee’s personal information and information on the individual needing care. Provide a clear explanation of the issues/needs. Obtain desired geographic location for referral search and any personalized criteria. Provide top-notch customer service provided in written or verbal interactions with our clients and providers. Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs. Perform quality assurance callbacks to our clients. Maintain communication with clients and associated EAPs as required. Ensure all data entries are complete and accurate, with proper spelling and grammar
Qualifications/Skills
To excel in this role, you will need the following qualifications and skills
Bachelor's Degree. Strong written and spoken communication skills in English and French. Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service. Proficient in conflict resolution skills. Ability to organize and prioritize effectively. Outstanding organizational, relationship-building and interpersonal communication skills. Ability to maintain high quality work in all aspects of the position.
What we offer
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).
Not the right fit? Search for Customer Service Representative jobs in Toronto, Ontario, Canada
About Workplace Options
Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 50% of Fortune 500 companies, we deliver high-quality care digitally and in-person to over 88 million individuals across 127,000 organizations in more than 200 countries and territories.
Important notice from the Workplace Options recruitment team
Our job openings are listed at https://www.linkedin.com/company/workplace-options/jobs/.
As a candidate, please be mindful to protect yourselves and your personal information from illegitimate offers. We will only contact you from an @https://www.linkedin.com/redir/suspicious-page?url=workplaceoptions%2ecom email address throughout the recruitment process.
Some signs that may indicate the offer is not real:
- You are asked to purchase your own equipment.
- The company requires payment from you.
- The domain site doesn’t match the employer site.
- A recruiter asks for any personal information aside from your basic contact information, such as your social security number or bank account number.
Our recruitment team is here to support you in your job search and is happy to answer any questions you may have. You can reach us at careers@https://www.linkedin.com/redir/suspicious-page?url=workplaceoptions%2ecom.
Similar Jobs
Customer Service Representative (French Speaking)
Top Benefits
About the role
Who we are
At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.
Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.
Current Opportunity: Customer Service Representative
Location: Toronto
Remote/Onsite/Hybrid: Hybrid or remote depending on location Salary: $47,000 CAD plus bonus and benefits Language: Bilingual in French and English
What you will do
Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.
Responsibilities
Assess the Employee’s needs through targeted questioning. Obtain employee’s personal information and information on the individual needing care. Provide a clear explanation of the issues/needs. Obtain desired geographic location for referral search and any personalized criteria. Provide top-notch customer service provided in written or verbal interactions with our clients and providers. Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs. Perform quality assurance callbacks to our clients. Maintain communication with clients and associated EAPs as required. Ensure all data entries are complete and accurate, with proper spelling and grammar
Qualifications/Skills
To excel in this role, you will need the following qualifications and skills
Bachelor's Degree. Strong written and spoken communication skills in English and French. Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service. Proficient in conflict resolution skills. Ability to organize and prioritize effectively. Outstanding organizational, relationship-building and interpersonal communication skills. Ability to maintain high quality work in all aspects of the position.
What we offer
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).
Not the right fit? Search for Customer Service Representative jobs in Toronto, Ontario, Canada
About Workplace Options
Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 50% of Fortune 500 companies, we deliver high-quality care digitally and in-person to over 88 million individuals across 127,000 organizations in more than 200 countries and territories.
Important notice from the Workplace Options recruitment team
Our job openings are listed at https://www.linkedin.com/company/workplace-options/jobs/.
As a candidate, please be mindful to protect yourselves and your personal information from illegitimate offers. We will only contact you from an @https://www.linkedin.com/redir/suspicious-page?url=workplaceoptions%2ecom email address throughout the recruitment process.
Some signs that may indicate the offer is not real:
- You are asked to purchase your own equipment.
- The company requires payment from you.
- The domain site doesn’t match the employer site.
- A recruiter asks for any personal information aside from your basic contact information, such as your social security number or bank account number.
Our recruitment team is here to support you in your job search and is happy to answer any questions you may have. You can reach us at careers@https://www.linkedin.com/redir/suspicious-page?url=workplaceoptions%2ecom.