This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Platform Architect based in Canada. This role sits at the intersection of contact center architecture, solution engineering, and pre-sales technical consulting, focused on designing and demonstrating scalable customer experience platforms. You will work closely with sales teams and enterprise prospects to translate complex operational needs into practical, real-world solutions using leading CX and cloud technologies. The position emphasizes hands-on expertise with contact center platforms, combining deep configuration knowledge with the ability to design compelling solution architectures. You will play a key role in building proof-of-concepts, running technical discovery sessions, and showcasing how integrated systems improve customer engagement and operational efficiency. This is a highly collaborative role where technical credibility, communication skills, and solution creativity directly influence deal success. You will also help shape best practices and stay ahead of evolving trends in AI-driven customer experience technologies. \n

Accountabilities: Lead technical discovery sessions with prospects to understand business requirements and translate them into practical contact center solutions. Design and architect scalable CX solutions using platforms such as Zendesk, Amazon Connect, and AWS services. Build and configure proof-of-concepts and sandbox environments to demonstrate real-world workflows and integration capabilities. Develop technical documentation, solution diagrams, and sales collateral to support pre-sales engagements. Partner with sales teams to remove technical blockers, validate solution fit, and strengthen customer trust during the sales cycle. Ensure solution designs align with security, compliance, governance, and operational best practices. Present integration architectures clearly to both technical and non-technical stakeholders. Stay current on AI, automation, and contact center innovation trends and incorporate them into solution design discussions. Collaborate with ecosystem partners to maintain alignment on platform capabilities and best practices. Requirements: 5–7 years of hands-on experience in contact center administration, operations, configuration, or systems design. 2–3+ years of direct experience with Amazon Connect and/or Zendesk or similar CX platforms. Strong practical expertise in contact center configuration, including IVRs, routing, user management, and workflow design. Hands-on experience with AWS services such as Lambda, Lex, IAM, DynamoDB, S3, and API Gateway. Familiarity with scripting or development using Python and/or NodeJS is highly valued. Proven ability to operate in pre-sales or client-facing technical environments, including demos and solution presentations. Strong communication skills with the ability to explain complex architectures to diverse stakeholders. Excellent problem-solving skills grounded in real-world contact center operations. Experience with Agile or DevOps environments is a plus. Relevant certifications (Zendesk, AWS Solutions Architect, or similar) are considered an asset. Benefits: Competitive compensation package including base salary, performance bonus, and commission eligibility (where applicable). Remote-first flexibility with hybrid collaboration opportunities. Comprehensive health, dental, and wellness benefits. Opportunity to work with leading CX and cloud platforms at enterprise scale. Exposure to cutting-edge AI, automation, and contact center innovation projects. Collaborative, cross-functional environment spanning sales, engineering, and partner ecosystems. Professional growth opportunities through certifications, training, and hands-on solution design experience. Inclusive workplace culture focused on diversity, equity, and belonging.

\n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1