NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

Join NHS Greater Glasgow and Clyde as a Medical Secretary and play a vital role in supporting the delivery of high-quality, patient-centred care. Working closely with Consultants and clinical teams, you will be at the heart of coordinating patient pathways and administrative processes. This is an opportunity to bring your organisational expertise and professionalism into a fast-paced healthcare environment where no two days are the same. You will be part of a supportive team committed to NHS values, making a genuine difference to patients’ experiences. NHSGGC offers a rewarding career with opportunities for development, collaboration and contribution to a service that is essential to our communities.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

You will be based at Queen Elizabeth University Hospital, Maternity Unit Full Time, Permanent Working Monday to Friday 09:00 to 17:00, but must be flexible

Key Responsibilities

Provide comprehensive secretarial and administrative support to Consultants and clinical teams, including correspondence, audio typing and document preparation Manage diaries, clinic schedules and workload priorities to ensure efficient use of time and resources Act as a key point of contact for patients, relatives and staff, handling enquiries with professionalism, sensitivity and discretion Coordinate patient pathways, including appointments, admissions, investigations and follow-ups in line with waiting time targets Maintain accurate electronic patient records and utilise systems such as TrakCare, SCI Gateway and Microsoft Office Prioritise and manage incoming communications, ensuring appropriate action is taken promptly Liaise effectively with multidisciplinary teams and external agencies to support seamless service delivery

Knowledge, training, qualifications and/or experience required to do the job:

HNC or SVQ III in Secretarial Studies or Business Administration or equivalent relevant experience Proficiency in Microsoft Office and healthcare systems with accurate and advanced keyboard skills Knowledge of medical terminology and healthcare administration processes Excellent organisational skills with the ability to prioritise workload and meet deadlines Strong communication and interpersonal skills with a professional, compassionate approach Ability to work independently and as part of a team, using initiative and sound judgement Experience in a healthcare setting and or waiting list management is desirable

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

A minimum of 27 days annual leave, increasing with length of service, plus public holidays Membership of the NHS Pension Scheme, including life insurance benefits Salary Sacrifice Car Benefit Scheme Development opportunities including study bursaries, e-learning and classroom-based courses Enhanced pay for working public holidays NHS discounts on a wide range of goods and services Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact: Michele Coia, Admin Manager on 0141 201 2235 or Michele.coia@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

Show us the real you: Your application should reflect your skills, experience, and motivations authentically. Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers. Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.