About the role
Role Specifics
- Ensures Health and Safety is a high priority by following policies and processes, and acting in a safe manner at all time;
- Work closely with Operations and other functions to help ensure great customer experience and maximize the efficiencies / margins.
- Assist Account Managers in the preparation of medium to large Quotes
- Assist managing of Contract renewals, updates and other changes.
- Set-up new accounts and provide necessary information/follow up with operations to ensure work is executed.
- New Account creation for all types of customers.
- Assist Account Managers while on the road with customers and administrative tasks. (Data entry, Customer calls, OMS/CRM related tasks).
- Help increase selling time of Account Managers
- Improve share of wallet and margins through developing better relationships with existing customers.
- Other duties as required.
Minimum Qualifications And Relevant Experience Required
- Excellent organization and time management skills
- Strong oral and written communication skills;
- Ability to work in a team environment
- Proficient with MS Office (Excel, Word, Outlook), OMS, CRM/Salesforce experience would be an asset.
- Strong Customer Service Skills
- Must be able to work under pressure with and meeting timelines
- Problem solving experience
Assets To This Role
- Good understanding of all GFL Services and customer needs
- Identifying Cost Savings Initiatives
- Has a good understanding of the geographical region.
- Project Management understanding
- Strong ability to link customer experience to growth and retention of profitable business.
- Identify customer needs and translate into profitable business opportunities
About GFL Environmental Inc.
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation.
Through a strategically located network of facilities across Canada the United States, GFL’s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers.
We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements.
At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.
GFL Environnement est la seule grande entreprise de services environnementaux diversifiés en Amérique du Nord offrant des services de gestion des déchets solides, de gestion des déchets liquides et d'assainissement des sols.
Grâce à un réseau stratégiquement situé au Canada et aux Etats-Unis, l'équipe professionnelle et dévouée d'employés de GFL offre un service local à plus de 4 millions de foyers sous contrat municipal et à plus de 135 000 clients industriels, commerciaux et institutionnels.
Nous offrons un engagement inégalé à l'égard du service à la clientèle, de la fiabilité et de l'efficacité, et nous mettons l'accent sur la sécurité et le respect des exigences environnementales et légales.
Chez GFL, nous croyons qu'en offrant des solutions environnementales accessibles et rentables, nous encouragerons une plus grande responsabilité environnementale et nous permettrons à nos clients et aux collectivités.
About the role
Role Specifics
- Ensures Health and Safety is a high priority by following policies and processes, and acting in a safe manner at all time;
- Work closely with Operations and other functions to help ensure great customer experience and maximize the efficiencies / margins.
- Assist Account Managers in the preparation of medium to large Quotes
- Assist managing of Contract renewals, updates and other changes.
- Set-up new accounts and provide necessary information/follow up with operations to ensure work is executed.
- New Account creation for all types of customers.
- Assist Account Managers while on the road with customers and administrative tasks. (Data entry, Customer calls, OMS/CRM related tasks).
- Help increase selling time of Account Managers
- Improve share of wallet and margins through developing better relationships with existing customers.
- Other duties as required.
Minimum Qualifications And Relevant Experience Required
- Excellent organization and time management skills
- Strong oral and written communication skills;
- Ability to work in a team environment
- Proficient with MS Office (Excel, Word, Outlook), OMS, CRM/Salesforce experience would be an asset.
- Strong Customer Service Skills
- Must be able to work under pressure with and meeting timelines
- Problem solving experience
Assets To This Role
- Good understanding of all GFL Services and customer needs
- Identifying Cost Savings Initiatives
- Has a good understanding of the geographical region.
- Project Management understanding
- Strong ability to link customer experience to growth and retention of profitable business.
- Identify customer needs and translate into profitable business opportunities
About GFL Environmental Inc.
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation.
Through a strategically located network of facilities across Canada the United States, GFL’s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers.
We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements.
At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.
GFL Environnement est la seule grande entreprise de services environnementaux diversifiés en Amérique du Nord offrant des services de gestion des déchets solides, de gestion des déchets liquides et d'assainissement des sols.
Grâce à un réseau stratégiquement situé au Canada et aux Etats-Unis, l'équipe professionnelle et dévouée d'employés de GFL offre un service local à plus de 4 millions de foyers sous contrat municipal et à plus de 135 000 clients industriels, commerciaux et institutionnels.
Nous offrons un engagement inégalé à l'égard du service à la clientèle, de la fiabilité et de l'efficacité, et nous mettons l'accent sur la sécurité et le respect des exigences environnementales et légales.
Chez GFL, nous croyons qu'en offrant des solutions environnementales accessibles et rentables, nous encouragerons une plus grande responsabilité environnementale et nous permettrons à nos clients et aux collectivités.