Business Analyst
About the role
Job Description:
About the Role
Reporting to the Manager of Student Systems in the Students Division, the Business Analyst is a member of the Student Systems team and plays a key role in gathering, documenting, and managing system/IT requirements across the Students Division. In addition to managing requirements, the incumbent will be responsible for identifying, proposing, and coordinating system enhancements; detailing business processes; and building and maintaining strong relationships within the Students Division and across the institution by serving on various projects, working groups, and committees. This position requires a good understanding of systems and data, excellent probing and investigation skills, and direct experience and formal training in business analysis. As a Systems team member, the Business Analyst will participate in software application implementations and upgrades; strong communication and an affinity for technology are essential for success in this role.
We are looking for a person who complements our team and is curious and self-motivated, someone who enjoys going down rabbit holes, investigating opportunities to support process and functional improvements for our departments.
Responsibilities
Business Analysis (50%)
- Responsible for completing business process analysis, gathering and documenting the business requirements, and defining project and functional specifications.
- Analyze user and functional requirements to ensure they align with business requirements and stakeholder priorities.
- Lead business process and design walk-through sessions for the purpose of effectively scoping and assessing the impact of proposed changes to business processes and systems.
- Research and develop business cases, including technological alternatives, policy, and procedural enhancements.
- Support the planning, designing, developing, and testing of effective and efficient business processes, systems/applications.
- Organize, facilitate, and chair meetings with business experts to define and refine requirements, as well as document meeting outcomes and action items.
- Promote the appropriate application of technology to business problems.
- Apply proven communication, analytical, and problem-solving skills to help maximize the business benefits of projects and initiatives.
Operational Support (25%)
- Troubleshoot and support business operations issues within the Students Division.
- Facilitate new employee system access, system user audits and management.
- Support employee development through coaching and training.
- Support CRM-based communication processes and other system processes managed internally.
- Ensure quality control, data security, and adherence to data standards.
System Testing (25%)
- Support Banner Upgrade testing and other third-party systems as required.
- Develop and coordinate user acceptance testing for systems and process changes.
Qualifications
- Three or Four Year Bachelor Degree or Equivalent
- Minimum two years Business Analysis experience
- Expert-level knowledge of Microsoft Office (Excel/Word/Access database design and development)
- Functional knowledge of Google Suite
- Experience with SQL and Relational Databases
- Analytical problem-solving skills with an understanding of relational database design and function
- Experience writing user documentation and delivering training materials
- Ability to influence and motivate others to adopt a course of action
- Ability to manage and facilitate change across multiple stakeholder groups
- Experience managing multiple tasks and deadlines within a rapidly changing environment
- Ability to learn new software applications/tools
- Excellent interpersonal communication skills
- Ability to work independently and employ good judgement
- High degree of analysis, decisiveness, problem-solving, reasoning, attention to detail, and organization
Desired Skills and experience:
- Experience with information systems used in the post-secondary sector, such as student information systems (Banner), CRMs, or Data Analysis/Management systems.
- Business Analysis certificate
- Project Management certificate an asset
- Working within a post-secondary environment preferred
Salary: $81,299.40 - $102,884.60 per annum
Closing Date: December 7, 2025
A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, Coordinator, 999999.pdf).
About Mount Royal University
Welcome to Mount Royal University, where we foster a work environment of mutual respect, transparency and inclusiveness, and where talented and committed employees are the driving force behind student success. We believe we are stronger as a university when employees collaborate and bring diverse perspectives together.
We invest in the wellness and development of our employees, knowing that it benefits both the individual and the university as a whole. Our culture, along with many services, resources and programs, encourages a healthy, productive workplace.
As we strive to enhance our culture of innovation and excellence, we support faculty, staff and management to be innovative in their work -- in our classrooms and across our campus.
This is a place where employees feel a sense of community and belonging. Where people feel supported in their work and enjoy the friendliness and familiarity that only a small campus can provide.
Business Analyst
About the role
Job Description:
About the Role
Reporting to the Manager of Student Systems in the Students Division, the Business Analyst is a member of the Student Systems team and plays a key role in gathering, documenting, and managing system/IT requirements across the Students Division. In addition to managing requirements, the incumbent will be responsible for identifying, proposing, and coordinating system enhancements; detailing business processes; and building and maintaining strong relationships within the Students Division and across the institution by serving on various projects, working groups, and committees. This position requires a good understanding of systems and data, excellent probing and investigation skills, and direct experience and formal training in business analysis. As a Systems team member, the Business Analyst will participate in software application implementations and upgrades; strong communication and an affinity for technology are essential for success in this role.
We are looking for a person who complements our team and is curious and self-motivated, someone who enjoys going down rabbit holes, investigating opportunities to support process and functional improvements for our departments.
Responsibilities
Business Analysis (50%)
- Responsible for completing business process analysis, gathering and documenting the business requirements, and defining project and functional specifications.
- Analyze user and functional requirements to ensure they align with business requirements and stakeholder priorities.
- Lead business process and design walk-through sessions for the purpose of effectively scoping and assessing the impact of proposed changes to business processes and systems.
- Research and develop business cases, including technological alternatives, policy, and procedural enhancements.
- Support the planning, designing, developing, and testing of effective and efficient business processes, systems/applications.
- Organize, facilitate, and chair meetings with business experts to define and refine requirements, as well as document meeting outcomes and action items.
- Promote the appropriate application of technology to business problems.
- Apply proven communication, analytical, and problem-solving skills to help maximize the business benefits of projects and initiatives.
Operational Support (25%)
- Troubleshoot and support business operations issues within the Students Division.
- Facilitate new employee system access, system user audits and management.
- Support employee development through coaching and training.
- Support CRM-based communication processes and other system processes managed internally.
- Ensure quality control, data security, and adherence to data standards.
System Testing (25%)
- Support Banner Upgrade testing and other third-party systems as required.
- Develop and coordinate user acceptance testing for systems and process changes.
Qualifications
- Three or Four Year Bachelor Degree or Equivalent
- Minimum two years Business Analysis experience
- Expert-level knowledge of Microsoft Office (Excel/Word/Access database design and development)
- Functional knowledge of Google Suite
- Experience with SQL and Relational Databases
- Analytical problem-solving skills with an understanding of relational database design and function
- Experience writing user documentation and delivering training materials
- Ability to influence and motivate others to adopt a course of action
- Ability to manage and facilitate change across multiple stakeholder groups
- Experience managing multiple tasks and deadlines within a rapidly changing environment
- Ability to learn new software applications/tools
- Excellent interpersonal communication skills
- Ability to work independently and employ good judgement
- High degree of analysis, decisiveness, problem-solving, reasoning, attention to detail, and organization
Desired Skills and experience:
- Experience with information systems used in the post-secondary sector, such as student information systems (Banner), CRMs, or Data Analysis/Management systems.
- Business Analysis certificate
- Project Management certificate an asset
- Working within a post-secondary environment preferred
Salary: $81,299.40 - $102,884.60 per annum
Closing Date: December 7, 2025
A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, Coordinator, 999999.pdf).
About Mount Royal University
Welcome to Mount Royal University, where we foster a work environment of mutual respect, transparency and inclusiveness, and where talented and committed employees are the driving force behind student success. We believe we are stronger as a university when employees collaborate and bring diverse perspectives together.
We invest in the wellness and development of our employees, knowing that it benefits both the individual and the university as a whole. Our culture, along with many services, resources and programs, encourages a healthy, productive workplace.
As we strive to enhance our culture of innovation and excellence, we support faculty, staff and management to be innovative in their work -- in our classrooms and across our campus.
This is a place where employees feel a sense of community and belonging. Where people feel supported in their work and enjoy the friendliness and familiarity that only a small campus can provide.