Director of Operations
Top Benefits
About the role
About QuadReal Self Storage Management
QuadReal Self Storage Management is proudly owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Greater Vancouver, Calgary, Guelph, and Greater Toronto Area, operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and secure storage solutions for a variety of storage and moving needs. Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its customers.
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Role Description:
Maple Leaf Self Storage is seeking an accomplished and strategic Director of Operations to lead day-to-day operations across our national portfolio. This is a senior leadership role with broad accountability for revenue performance, customer experience, team development, operational efficiency, and the execution of Maple Leaf's growth strategy. Reporting directly to the President, the Director of Operations will serve as the primary operational leader of the business, acting as a key bridge between corporate strategy and frontline execution. The successful candidate will bring deep expertise in operations management, a strong commercial instinct, and a proven ability to lead and develop high-performing teams in a multi-site, customer-facing environment.
Responsibilities:
- Oversee all aspects of daily operations across the full portfolio of Maple Leaf Self Storage facilities, ensuring facilities are well-maintained, efficiently staffed, and delivering a consistently excellent customer experience.
- Develop, implement, and continuously improve operational policies, procedures, and standards to maximize efficiency, safety, compliance, and quality.
- Lead, motivate, and develop a geographically dispersed team including Regional Managers, Operations Managers, and site-level staff; set clear performance expectations and foster a culture of accountability and continuous improvement.
- Conduct regular site visits and performance reviews to evaluate operational effectiveness, identify risks, and maintain quality standards across all locations.
- Manage operational budgets with full P&L accountability; track KPIs, analyze variances, and implement corrective actions as needed to achieve financial targets.
- Drive occupancy, rental rate optimization, and ancillary revenue growth across the portfolio in partnership with marketing and revenue management teams.
- Monitor competitive market conditions, pricing trends, and customer feedback to identify opportunities to improve revenue performance and market positioning.
- Partner with the President and leadership team on new site acquisitions, expansions, and development projects, including operational due diligence and integration planning.
- Support the implementation of technology and digital tools (property management systems, dynamic pricing, CRM) to enhance the customer journey and operational insight.
- Recruit, onboard, and retain top operational talent; build effective succession pipelines for key roles.
- Champion a positive, inclusive, and high-performance workplace culture consistent with Maple Leaf's and QuadReal's values.
- Design and deliver effective training programs to ensure all team members have the skills, knowledge, and tools to excel in their roles.
- Conduct regular performance reviews and development conversations; address performance issues promptly and constructively
- Set and uphold service standards that deliver a differentiated and memorable customer experience at every touchpoint.
- Monitor customer satisfaction metrics (NPS, reviews, complaint resolution) and lead initiatives to address gaps and drive improvement.
- Respond to and resolve escalated customer concerns in a timely and professional manner.
- Oversee capital maintenance planning and execution in coordination with the facilities and construction team; ensure properties are maintained to the highest standards.
- Lead or support new site openings, renovations, and expansion projects from an operational readiness perspective.
- Ensure compliance with all health, safety, environmental, and regulatory requirements across the portfolio.
- Prepare and present regular operational performance reports to the President and, where applicable, the QuadReal leadership team.
- Contribute to the development of the annual business plan, capital budget, and long-term strategic objectives.
- Identify and evaluate opportunities for operational innovation, technology adoption, and process improvement.
Experience and Qualifications:
- Minimum 8–10 years of progressive operations management experience, with at least 3–5 years in a senior or director-level role overseeing multiple sites or business units.
- Demonstrated success leading teams in a multi-site, customer-facing service or retail environment; self-storage, property management, hospitality, or retail operations experience is highly valued.
- Strong financial acumen with direct P&L accountability; experience developing and managing operational budgets.
- Proven ability to lead, inspire, and develop diverse teams across multiple locations; exceptional people management and coaching skills.
- Track record of driving measurable improvements in revenue, occupancy, operational efficiency, and customer satisfaction.
- Excellent communication, presentation, and stakeholder management skills; comfortable engaging with senior leadership and institutional partners.
- Proficiency with property management systems, CRM platforms, and Microsoft Office Suite; comfort with data analytics and reporting.
- Post-secondary degree in Business Administration, Operations Management, or a related field (or equivalent experience).
- Willingness and ability to travel to properties across Canada on a regular basis.
- Experience within the self-storage, real estate, or asset management sector.
- Familiarity with dynamic pricing strategies and revenue management tools.
- Experience managing operational integrations arising from acquisitions or new site openings.
- Bilingual (English/French) is an asset but not required.
The expected annualized base salary range for this role is $150,000-$170,000.
#LI-TT1 #LI-Hybrid
Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
Not the right fit? Search for Operations jobs in Etobicoke, ON
About QuadReal
Headquartered in Vancouver, Canada, QuadReal Property Group is a global real estate investment, operating and development company. QuadReal manages the real estate and mortgage programs of British Columbia Investment Management Corporation (BCI), one of Canada’s largest asset managers with a $153.4 billion portfolio.
QuadReal manages a $37.6 billion portfolio spanning 23 Global Cities across 17 countries. The company seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Similar Jobs
Director of Operations
Top Benefits
About the role
About QuadReal Self Storage Management
QuadReal Self Storage Management is proudly owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Greater Vancouver, Calgary, Guelph, and Greater Toronto Area, operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and secure storage solutions for a variety of storage and moving needs. Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its customers.
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Role Description:
Maple Leaf Self Storage is seeking an accomplished and strategic Director of Operations to lead day-to-day operations across our national portfolio. This is a senior leadership role with broad accountability for revenue performance, customer experience, team development, operational efficiency, and the execution of Maple Leaf's growth strategy. Reporting directly to the President, the Director of Operations will serve as the primary operational leader of the business, acting as a key bridge between corporate strategy and frontline execution. The successful candidate will bring deep expertise in operations management, a strong commercial instinct, and a proven ability to lead and develop high-performing teams in a multi-site, customer-facing environment.
Responsibilities:
- Oversee all aspects of daily operations across the full portfolio of Maple Leaf Self Storage facilities, ensuring facilities are well-maintained, efficiently staffed, and delivering a consistently excellent customer experience.
- Develop, implement, and continuously improve operational policies, procedures, and standards to maximize efficiency, safety, compliance, and quality.
- Lead, motivate, and develop a geographically dispersed team including Regional Managers, Operations Managers, and site-level staff; set clear performance expectations and foster a culture of accountability and continuous improvement.
- Conduct regular site visits and performance reviews to evaluate operational effectiveness, identify risks, and maintain quality standards across all locations.
- Manage operational budgets with full P&L accountability; track KPIs, analyze variances, and implement corrective actions as needed to achieve financial targets.
- Drive occupancy, rental rate optimization, and ancillary revenue growth across the portfolio in partnership with marketing and revenue management teams.
- Monitor competitive market conditions, pricing trends, and customer feedback to identify opportunities to improve revenue performance and market positioning.
- Partner with the President and leadership team on new site acquisitions, expansions, and development projects, including operational due diligence and integration planning.
- Support the implementation of technology and digital tools (property management systems, dynamic pricing, CRM) to enhance the customer journey and operational insight.
- Recruit, onboard, and retain top operational talent; build effective succession pipelines for key roles.
- Champion a positive, inclusive, and high-performance workplace culture consistent with Maple Leaf's and QuadReal's values.
- Design and deliver effective training programs to ensure all team members have the skills, knowledge, and tools to excel in their roles.
- Conduct regular performance reviews and development conversations; address performance issues promptly and constructively
- Set and uphold service standards that deliver a differentiated and memorable customer experience at every touchpoint.
- Monitor customer satisfaction metrics (NPS, reviews, complaint resolution) and lead initiatives to address gaps and drive improvement.
- Respond to and resolve escalated customer concerns in a timely and professional manner.
- Oversee capital maintenance planning and execution in coordination with the facilities and construction team; ensure properties are maintained to the highest standards.
- Lead or support new site openings, renovations, and expansion projects from an operational readiness perspective.
- Ensure compliance with all health, safety, environmental, and regulatory requirements across the portfolio.
- Prepare and present regular operational performance reports to the President and, where applicable, the QuadReal leadership team.
- Contribute to the development of the annual business plan, capital budget, and long-term strategic objectives.
- Identify and evaluate opportunities for operational innovation, technology adoption, and process improvement.
Experience and Qualifications:
- Minimum 8–10 years of progressive operations management experience, with at least 3–5 years in a senior or director-level role overseeing multiple sites or business units.
- Demonstrated success leading teams in a multi-site, customer-facing service or retail environment; self-storage, property management, hospitality, or retail operations experience is highly valued.
- Strong financial acumen with direct P&L accountability; experience developing and managing operational budgets.
- Proven ability to lead, inspire, and develop diverse teams across multiple locations; exceptional people management and coaching skills.
- Track record of driving measurable improvements in revenue, occupancy, operational efficiency, and customer satisfaction.
- Excellent communication, presentation, and stakeholder management skills; comfortable engaging with senior leadership and institutional partners.
- Proficiency with property management systems, CRM platforms, and Microsoft Office Suite; comfort with data analytics and reporting.
- Post-secondary degree in Business Administration, Operations Management, or a related field (or equivalent experience).
- Willingness and ability to travel to properties across Canada on a regular basis.
- Experience within the self-storage, real estate, or asset management sector.
- Familiarity with dynamic pricing strategies and revenue management tools.
- Experience managing operational integrations arising from acquisitions or new site openings.
- Bilingual (English/French) is an asset but not required.
The expected annualized base salary range for this role is $150,000-$170,000.
#LI-TT1 #LI-Hybrid
Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
Not the right fit? Search for Operations jobs in Etobicoke, ON
About QuadReal
Headquartered in Vancouver, Canada, QuadReal Property Group is a global real estate investment, operating and development company. QuadReal manages the real estate and mortgage programs of British Columbia Investment Management Corporation (BCI), one of Canada’s largest asset managers with a $153.4 billion portfolio.
QuadReal manages a $37.6 billion portfolio spanning 23 Global Cities across 17 countries. The company seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.