Customer Service Representative/ Service Technician
Top Benefits
About the role
JOB TITLE:
Customer Service Representative/ Service Technician
REPORTS TO:
Account Manager
DIRECT REPORTS:
N/A
ABOUT THE ROLE:
We are seeking a reliable and customer-focused Customer Service/Service Technician to join our team. In this role, you will be responsible for delivering products to client locations, cultivating strong client relationships, and servicing equipment (training will be provided). While technical skills are an advantage, they are not mandatory.
DUTIES AND RESPONSIBILITIES:
- Deliver products to client locations safely, efficiently, and in accordance with scheduled timelines
- Develop and maintain strong client relationships, serving as a reliable and professional representative of the company
- Service, maintain, and troubleshoot equipment to ensure confidence and competence
- Provide exceptional customer service, addressing client needs with professionalism and a solutions-focused approach
- Complete required documentation, including service reports and basic administrative paperwork, in an accurate and timely manner
QUALIFICATIONS:
- Valid driver’s license (required)
- Strong command of the English language
- Excellent communication and customer service abilities
- Mechanical or technical aptitude is considered an asset
- Ability to work independently and manage time effectively
- Reliable, professional, and self-motivated work ethic
BENEFITS:
- Competitive Salary based on experience
- Training will be provided to set you up for success
- Join a friendly and supportive team culture, experience a collaborative environment where your contributions matter
- Learning opportunities and building new skills within the company
- Health & Wellness Support: Access to wellness resources and programs
WORKING CONDITIONS:
May be required to work after-hours as well as weekends and holidays.
PHYSICAL REQUIREMENTS
Strength Guidelines
May need to lift boxes and other office items up to 50 pounds.
Motion Parameters
May be required to sit for extended periods of time and have full range of motion
Vision and Hearing Requirements
May need to spend extended periods of time in front of a computer screen
Psychological Demands
May be required to solve problems and provide analysis to manager
Disclaimer:
Hometown Coffee is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please note, only qualified candidates selected for an interview will be contacted.
Hometown Coffee is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
Include shift schedule
Mon-Fri
40 hours/week
About IMPACT CLEANING SERVICES
Impact is proud to be one of the oldest and largest family owned-and-operated commercial cleaning companies in Canada. Now in its 2nd generation of ownership, Impact provides solutions to some of the most unique and prestigious properties in the Canadian commercial real estate market.
From its founding in 1954, Impact has never wavered on its commitment to providing the most diverse, innovative, and sustainable solutions to its customers.
Our Leadership Team is comprised of 7 Executives: 3 Female, 4 Male. Our Corporate Headquarters is comprised of 28 Employees: 15 Female, 13 Male. Our Corporate Headquarters is comprised of 10 spoken languages. Our Company is comprised of 1000+ Employees with more than 25 Ethnicities represented.
Customer Service Representative/ Service Technician
Top Benefits
About the role
JOB TITLE:
Customer Service Representative/ Service Technician
REPORTS TO:
Account Manager
DIRECT REPORTS:
N/A
ABOUT THE ROLE:
We are seeking a reliable and customer-focused Customer Service/Service Technician to join our team. In this role, you will be responsible for delivering products to client locations, cultivating strong client relationships, and servicing equipment (training will be provided). While technical skills are an advantage, they are not mandatory.
DUTIES AND RESPONSIBILITIES:
- Deliver products to client locations safely, efficiently, and in accordance with scheduled timelines
- Develop and maintain strong client relationships, serving as a reliable and professional representative of the company
- Service, maintain, and troubleshoot equipment to ensure confidence and competence
- Provide exceptional customer service, addressing client needs with professionalism and a solutions-focused approach
- Complete required documentation, including service reports and basic administrative paperwork, in an accurate and timely manner
QUALIFICATIONS:
- Valid driver’s license (required)
- Strong command of the English language
- Excellent communication and customer service abilities
- Mechanical or technical aptitude is considered an asset
- Ability to work independently and manage time effectively
- Reliable, professional, and self-motivated work ethic
BENEFITS:
- Competitive Salary based on experience
- Training will be provided to set you up for success
- Join a friendly and supportive team culture, experience a collaborative environment where your contributions matter
- Learning opportunities and building new skills within the company
- Health & Wellness Support: Access to wellness resources and programs
WORKING CONDITIONS:
May be required to work after-hours as well as weekends and holidays.
PHYSICAL REQUIREMENTS
Strength Guidelines
May need to lift boxes and other office items up to 50 pounds.
Motion Parameters
May be required to sit for extended periods of time and have full range of motion
Vision and Hearing Requirements
May need to spend extended periods of time in front of a computer screen
Psychological Demands
May be required to solve problems and provide analysis to manager
Disclaimer:
Hometown Coffee is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please note, only qualified candidates selected for an interview will be contacted.
Hometown Coffee is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
Include shift schedule
Mon-Fri
40 hours/week
About IMPACT CLEANING SERVICES
Impact is proud to be one of the oldest and largest family owned-and-operated commercial cleaning companies in Canada. Now in its 2nd generation of ownership, Impact provides solutions to some of the most unique and prestigious properties in the Canadian commercial real estate market.
From its founding in 1954, Impact has never wavered on its commitment to providing the most diverse, innovative, and sustainable solutions to its customers.
Our Leadership Team is comprised of 7 Executives: 3 Female, 4 Male. Our Corporate Headquarters is comprised of 28 Employees: 15 Female, 13 Male. Our Corporate Headquarters is comprised of 10 spoken languages. Our Company is comprised of 1000+ Employees with more than 25 Ethnicities represented.