Requisition ID: 1626

Location:

Bolton, Ontario, Canada, L7E 3A9

Job Type: Contract

Who We Are Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.

The Role We are currently searching for an eCommernce Coordinator reporting to the Project Manager, Digital & eCommerce. This vacancy is a full-time, 12-month contract opportunity. As the eCommerce Coordinator, you will be responsible for supporting The Beer Store's website, mobile app, 3rd party vendors, handling customer and store inquiries, assisting with content updates and troubleshooting across digital platforms. You will resolve support tickets, and assist with customer-facing issues to ensure a seamless online experience.

Location Our Corporate Office is located in Bolton, ON. We offer a hybrid work model with visits into the office a minimum of three times per week and on an as-needed basis depending on the role and function.

What You'll Be Doing

• Assist with changes and updates to our creative content management including homepages, product pages, and key content pages for The Beer Store website, mobile app, and electronic kiosks
• Be the lead contact for all stores regarding eCommerce tickets and support for ESS, PICs, App and Website
• Liaise with vendors as required to troubleshoot issues and escalate where required
• Perform daily quality assurance checks across platforms: data syncing, downtime reports, flagging issues, updating product details & descriptions, rectifying errors
• Provide market research to improve conversions and customer experience
• Manage inquiries regarding order management, user management, and customer support
• Support enhancement projects, keyword planning, SEO enhancements and improve UX to ensure timely execution by vendors
• Actively involved in performing accessibility auditing and reporting
• Coordinate with vendors on improvements
• Manage feedback through Apple Store and Google Play – cataloging and reporting
• Administer the day-to-day operations with BrandFolder (DAM), Ecommerce Admin Portal, BigCommerce and Mobile Apps (iOS and Android)
• Participate in store visits and reviews of in-store technology
• Receive, record, file and submit invoices and expense sheets to accounting
• Obtain tracking data on usage and hits on each digital platform and produce reports as requested
• Perform other related duties and projects as assigned

Who You Are - Your Knowledge, Skills & Experience Education

• University or college degree in Marketing, Advertising, Communication, Public Relations, eCommerce or related field

Experience

• 1-2 years of experience working in eCommerce, which may include internship/co-op experience
• Basic experience with SAAS eCommerce platforms, related project experience would be an asset
• Previous experience with content management systems is preferred

Skills

• Excellent time management and multi-tasking skills with strong attention to detail
• Strong interpersonal skills, with a demonstrated ability to work collaboratively with colleagues.
• Knowledge of web analytics, experience in Google Analytics preferred
• Knowledge in Search Engine Optimization (SEO) best practices and Google Analytics, Google Tag Manager and Data Studio
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Basic knowledge of HTML, CSS or Javascript
• Internet savvy, with a curiosity and enthusiasm for digital trends
• Excellent levels of communication both verbal and written

Compensation The hiring range for this position is $22.15 - $27.69 CAD per hour. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.

What We Offer Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business.

We work to recognize you in meaningful ways including a competitive compensation, a health benefits program, employee & family assistance program, recognition programs, hybrid work arrangement, employee special offers, and a casual dress and work environment.

• Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.

Equal Opportunity Employer We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.

We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.