Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. We are looking for people who want to embark on a career journey where you are satisfied at work, and you are using your skills to create a positive impact.

Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer. At GM Financial, our collections team partners with customers to customize a payment plan through an engaging and unique service experience.

If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.

About the role: The Remarketing Solutions Auction Coordinator will assist and support the administration of all programs and initiatives in which GM Financial has responsibilities for Remarketing, both internal or external to GMF. The Auction Coordinator performs functions and makes sales and financial decisions directly related to the preparation and sale of remarketed vehicles. This team member is responsible for completing a wide variety of complex tasks and has direct contact with other departments, GMF partners, and external vendors. Achieving optimal business results and department objectives in this position directly affects the financial results of the company.

In this role, you will:

• Assist and support all Remarketing programs, ensuring timely communication and resolution of issues.

• Manage email queues and respond within established service levels.

• Submit and track transportation requests for vehicle transfers between auction locations.

• Verify manufacturer recalls, provide documentation, and ensure repairs are completed before sale.

• Approve or deny repair requests promptly and maintain positive communication with internal and external stakeholders.

• Review auction processes to ensure vehicles are staged for sale nationwide and maximize financial impact.

• Audit and reconcile sales data, invoices, and auction reports to ensure accuracy and timely processing.

• Maintain compliance with provincial and federal regulations related to vehicle remarketing.

• Participate in training, assist team members, and contribute to departmental goals and process improvements.

• Adhere to company policies, demonstrate flexibility, and maintain positive relationships within the team.

What makes you a dream candidate?

• Deep understanding of provincial and federal compliance guidelines for remarketing vehicle sales.
• Excellent written and verbal communication skills with a professional tone.
• Strong customer service orientation combined with high attention to detail.
• Proven problem-solving, decision-making, and time management abilities.
• Skilled in managing financial aspects of vehicle sales, including auction charges, invoice approvals, and proceeds reconciliation.
• Ability to build relationships and collaborate effectively with internal teams and external partners.
• Expertise in prioritizing tasks and meeting tight deadlines under pressure.
• Reliable, dependable, and capable of handling high volumes of work with ownership and accountability.
• Flexible and adaptable to change while maintaining a positive attitude.
• Proficient in Microsoft Office Suite; knowledge of GM Financial systems, Remarketing Solutions, and AutoIMS is a plus.

Experience

• High school diploma or equivalent required
• General office duties performed in a call center, auto finance, auction or dealership preferred
• Experience in providing customer service to internal and/or external customers

What we offer:

• Excellent Health, Vision and Dental Benefits
• Company Match program for RRSP contributions
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Casual Dress Code - Dynamic relationships between teams and leadership
• Quarterly Volunteer Opportunities Hybrid work schedule offered; ability to work a portion of your week from home

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