IT Support & Workplace Operations Coordinator
Top Benefits
About the role
Top Hat is hiring for an IT Support & Workplace Operations Coordinator. Reporting to the IT Manager, this role will empower Top Hatters by enabling end-user productivity through technology, and delivering a high-quality employee experience in our Toronto HQ. This is an excellent opportunity for an IT professional to grow their skills in IT support and office administration. This role is based in our Toronto HQ and requires 5 days per week on-site, with occasional flexibility to work from home as needed.
Soft skills we’re looking for
Proactive problem-solving Excellent communication and interpersonal skills Meticulous attention to detail Affable, customer-first attitude High level of proficiency in managing time effectively Technical skills we’re looking for: 3+years of experience on an office team in a Mac-based environment Excellent spreadsheet and administrative capabilities Familiarity and experimentation with Generative AI Experience with device management (inventory management) Experience providing desk-side support as well as triaging and managing a support ticket queue You will: IT Support & End-User Productivity (70%) Help desk ticket resolution and manage a support ticket queue Support cross-functional IT work and projects, driving transformative IT changes Device management (e.g., Jamf Pro, NinjaOne) SaaS license management and user provisioning/de-provisioning Hardware asset Inventory management Networking support and troubleshooting Office Administration (30%) Execute in-office processes, including shipping/receiving, snacks, mail, and health & safety Support on-site event planning and execution Oversee administrative, maintenance, and hygiene duties in the Toronto HQ Monitor and maintain office supplies (e.g., printer/copier toner, paper, snacks, coffee, etc.)
Security/access card administration
Top Hat sub-tenant management and support Be the day-to-day contact person with our property management partners Ability to move heavy furniture, operate ladders and various office equipment Why team members love working at Top Hat: A noble mission that creates meaningful, fulfilling work A team that cares deeply for customers and for each other Flexible, remote first work environment Professional learning and development for all role levels An awesome and welcoming Toronto HQ Competitive health benefits that start on day one A management team focused on performance, growth, engagement and connection Our winning strategy and market potential Innovative PTO policy with lots of time and space for self-care Passionate customers that believe in us—and what we do A chance to work with new tech like generative AI—and see the customer impact
Not the right fit? Search for IT Support & Workplace Operations Coordinator jobs in Toronto, Ontario, Canada
About Top Hat
Reimagining Engagement in Higher Education
Top Hat is the leader in student engagement for higher education. Grounded in learning science and powered by AI, our platform helps educators create interactive, personalized learning experiences that deepen connection, strengthen belonging, and drive student success.
A Platform Built for the Way Students Learn
What started as a tool to make lectures more interactive has grown into something bigger—a platform that makes learning come alive, from the first class to the final exam. Everything we build supports how students learn best: by doing, questioning, solving, and applying knowledge.
Today, 30,000+ instructors at over 1,500 institutions use Top Hat to support more than 3 million students, turning classrooms into spaces of active exploration and connection. Our platform combines real-time engagement tools with customizable, interactive textbooks, homework, testing, and powerful analytics—all in one integrated experience.
With Top Hat Ace, our AI-powered teaching and learning assistant, educators save time on course prep, and students get the personalized study help they need to stay confident and on track.
Sparking Better Teaching and Learning
Learning happens when students feel connected to their instructors, their peers, and the material. That’s why Top Hat is built to do more than deliver content. We help educators teach with proven practices that boost engagement, comprehension, and outcomes—while keeping the human element at the heart of it all.
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IT Support & Workplace Operations Coordinator
Top Benefits
About the role
Top Hat is hiring for an IT Support & Workplace Operations Coordinator. Reporting to the IT Manager, this role will empower Top Hatters by enabling end-user productivity through technology, and delivering a high-quality employee experience in our Toronto HQ. This is an excellent opportunity for an IT professional to grow their skills in IT support and office administration. This role is based in our Toronto HQ and requires 5 days per week on-site, with occasional flexibility to work from home as needed.
Soft skills we’re looking for
Proactive problem-solving Excellent communication and interpersonal skills Meticulous attention to detail Affable, customer-first attitude High level of proficiency in managing time effectively Technical skills we’re looking for: 3+years of experience on an office team in a Mac-based environment Excellent spreadsheet and administrative capabilities Familiarity and experimentation with Generative AI Experience with device management (inventory management) Experience providing desk-side support as well as triaging and managing a support ticket queue You will: IT Support & End-User Productivity (70%) Help desk ticket resolution and manage a support ticket queue Support cross-functional IT work and projects, driving transformative IT changes Device management (e.g., Jamf Pro, NinjaOne) SaaS license management and user provisioning/de-provisioning Hardware asset Inventory management Networking support and troubleshooting Office Administration (30%) Execute in-office processes, including shipping/receiving, snacks, mail, and health & safety Support on-site event planning and execution Oversee administrative, maintenance, and hygiene duties in the Toronto HQ Monitor and maintain office supplies (e.g., printer/copier toner, paper, snacks, coffee, etc.)
Security/access card administration
Top Hat sub-tenant management and support Be the day-to-day contact person with our property management partners Ability to move heavy furniture, operate ladders and various office equipment Why team members love working at Top Hat: A noble mission that creates meaningful, fulfilling work A team that cares deeply for customers and for each other Flexible, remote first work environment Professional learning and development for all role levels An awesome and welcoming Toronto HQ Competitive health benefits that start on day one A management team focused on performance, growth, engagement and connection Our winning strategy and market potential Innovative PTO policy with lots of time and space for self-care Passionate customers that believe in us—and what we do A chance to work with new tech like generative AI—and see the customer impact
Not the right fit? Search for IT Support & Workplace Operations Coordinator jobs in Toronto, Ontario, Canada
About Top Hat
Reimagining Engagement in Higher Education
Top Hat is the leader in student engagement for higher education. Grounded in learning science and powered by AI, our platform helps educators create interactive, personalized learning experiences that deepen connection, strengthen belonging, and drive student success.
A Platform Built for the Way Students Learn
What started as a tool to make lectures more interactive has grown into something bigger—a platform that makes learning come alive, from the first class to the final exam. Everything we build supports how students learn best: by doing, questioning, solving, and applying knowledge.
Today, 30,000+ instructors at over 1,500 institutions use Top Hat to support more than 3 million students, turning classrooms into spaces of active exploration and connection. Our platform combines real-time engagement tools with customizable, interactive textbooks, homework, testing, and powerful analytics—all in one integrated experience.
With Top Hat Ace, our AI-powered teaching and learning assistant, educators save time on course prep, and students get the personalized study help they need to stay confident and on track.
Sparking Better Teaching and Learning
Learning happens when students feel connected to their instructors, their peers, and the material. That’s why Top Hat is built to do more than deliver content. We help educators teach with proven practices that boost engagement, comprehension, and outcomes—while keeping the human element at the heart of it all.