Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Responsibilities Job Description: Program Support

• Provides direct support in the planning and implementation of ongoing and new activities/

programs/initiatives, offering creative ideas and operational insights to the process.

Provides direct support in the delivery of programs; including, but not limited to, Boundless

Academy, Alpha, Coding Club, Summer Camps, Family Fun Night, Thursday Brunch,

Back-to-School-Supplies program, Parents 'n Tots Program, Drop-in Dance program.

• Collaborates with Community Engagement/Volunteer Coordinator to ensure programs are

marketed and advertised accurately, according to policies and in a timely fashion.

• Provides direct support with registration processes for regular and special programs/activities,

as assigned.

• Tracks statistics and compiles basic reports on specific programs/activities, as directed.

In the delivery of programs, works in accordance with established facility schedules ensuring

overlaps are effectively managed and issues proactively addressed.

• Supports set-up and take-down of activity spaces (Some cleaning supports may be required.)
• Consistently demonstrates respect and empathy for all guests/program participants.
• May perform front line duties in the absence of the Community Ministries Administrative

Support Worker, such as answer and screen telephone calls, direct and answer inquiries, greet

and escort visitors, resolve routine inquiries, open/distribute mail, receiving monetary or gift-

in-kind donations and process to Operations Manager, etc.

• May assume responsibility for Community Ministries' intake services, client assessment and

emergency assistance, in the absence of the Community Ministries Administrative Support

Worker. May distribute food and emergency food hampers to individuals and families in

accordance with policy. In follow-up, will accurately record and report relevant information in

Link2Feed and guest files.

• May provide hands-on food services assistance, as needed, for Thursday Brunch and/or

Family Fun Night.

Christmas Kettle Campaign

• In collaboration with the Manager of Integrated Mission and the Kettle Campaign Committee,

gives direct oversight to the Ministry Unit's annual Christmas Kettle Campaign (October

through January).

• Working in close collaboration with the Operations Manager, oversees the recruitment,

selection, orientation and ongoing supervision of Kettle team members (employees and

volunteers), including drivers, kettle hosts, and volunteer counters.

• Plans and leads Kettle Host training session(s).
• In collaboration with the Community Engagement/Volunteer Coordinator, works diligently to

build the volunteer base for the Kettle Campaign (both individuals and groups) and deploys

volunteers effectively.

• Oversees relationships with host sites, coordinates Campaign scheduling, and ensures

appropriate/meaningful thanks is extended to each supporting organization during and after

the Campaign.

• Ensures needed Kettle Campaign supplies are created/ordered/secured in a timely manner.
• Orders, receives, and implements the use of Tip Tap machines for the duration of the Campaign

and packs and returns within specified deadline.

• Coordinates the delivery, set up and take down of kettle stands, buckets and Tip Tap machines.
• Creates and effectively trouble-shoots Kettle schedules to ensure maximum coverage so that

Campaign goals are realized or exceeded.

• Coordinates drop-offs and pick-ups of all kettles/buckets daily during the Campaign, in

accordance with established schedules.

• Plans for an effective volunteer appreciation event post-Campaign.
• Ensures kettle campaign supplies inventory is updated post-Campaign.
• Performs other job-related duties as required to ensure a safe and secure environment.

Critical Relationship Management Governance Boards and Councils: None

Internal: MU Lead and staff, guests, volunteers, congregation members.

External: May communicate with community members, police, and other social service agencies.

Managerial/Technical Leadership Responsibility

• Reports directly to the Manager of Integrated Mission.
• Direct reports for this position: Some program volunteers and Kettle Campaign employees/

Financial And Materials Management

• Minor material responsibility (occasionally receiving and ensuring proper use of materials,

some limited access to private and confidential information).

• May be accountable for operating and/or maintaining specialized equipment.
• Responsible for receiving, handling of Kettle Campaign funds and other monetary or gift-in-kind

donations.

• The incumbent has no input into the annual budget.

Working Conditions

• The incumbent's work environment is an office setting.
• The incumbent will work under the following disagreeable conditions:
• Stressful situations, including dealing with erratic and sometimes antagonistic behaviours
• Verbal abuse
• Work schedule affecting lifestyle
• Some local travel required for Kettle Campaign.
• The incumbent may be exposed to the risk of minor to moderate injury or illness due to:
• Physical attacks by others
• Exposure to infectious diseases
• Sharp objects
• Driving in winter weather (heavy rainfall, sometimes snowy conditions)
• Moderate physical exertion causing fatigue; may be required to lift up to 30 pounds.
• The performance of the job requires frequently interacting with guests, attentive listening, and

moderate attention when recording information.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision

and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications Education, Qualifications and Certifications:

• Completion of a high school diploma plus a formal certificate program or specialized courses of

one year is required.

• First Aid level 1 and Non-Violent Crisis Intervention Training or willingness to complete once hired.
• Food Safe Level I.
• Class 5 Driver's License or in process of obtaining.

Experience And Skilled Knowledge Requirements The incumbent must have a minimum of two years of related experience.

Skills And Capabilities

• Willingness to develop an understanding and support for the mission and purpose of The

Salvation Army in Canada and its implications as related to position responsibilities.

• Work in compliance with Health and Safety Regulations and abide by The Salvation Army's

health and safety policies and procedures.

• Vulnerable Sector Criminal Record Check clearance.
• Strong sense of integrity and confidentiality.
• Good verbal and non-verbal communication skills.
• Creative planning and organizational skills, strong initiative, collaborative team focus
• Strong understanding of professional boundaries when working with a vulnerable population.
• Patience and ability to de-escalate situations.
• Strong service ethic and a friendly disposition with the public.
• Adaptability to change and frequent interruptions.
• Willingness to work with people from diverse cultural backgrounds.
• Proven problem-solving skills and team player.
• Organized and attentive to details.

Hours of Work

• 35 hrs/wk January through October and up to 40 hrs/wk mid-November through December (for

Kettle Campaign oversight).

• Flexibility on work schedule for evening programs and throughout Christmas Kettle Campaign.

Compensation The target hiring range for this position is $17.85 to $21.66 with a maximum of $25.99.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.