About the role
Are you looking for a role that is organized, consistent, and offers a meaningful connection to your community? Keolis is seeking aPart-Time Dispatcherto support our Comox operations. This position provides20 hours per weekand plays an essential role in ensuring smooth day-to-day transit service. Compensation for this position is $23.50 per hour.
Schedule (Total: 20 hours/week):
-**Tuesday–Friday:**13:00–17:00 -**Saturday:**08:00–12:00
Training:
- Two weeks, Monday–Friday,08:00–16:30
##Knowledge and Experience
- High school diploma or equivalent.
- Previous work experience in dispatching, customer service, or transportation operations preferred.
- Previous administrative or office experience is an asset.
- Knowledge of Comox Valley and surrounding transit service areas is an advantage.
- Experience with dispatch software, scheduling systems, or electronic information management is considered an asset.
##Skills
- Ability to remain calm and professional during stressful or time-sensitive situations.
- Strong communication skills with attention to detail.
- Excellent organizational and time-management abilities.
- Diplomacy, tact, and sound judgment.
- Computer proficiency in Microsoft Word, Excel, Outlook, and general dispatch tools.
##Key Accountabilities
###Vehicle and Operator Assignment & Monitoring
- Dispatch and monitor vehicles and operators to ensure on-time service delivery.
- Ensure assignments comply with National Safety Code requirements, operational schedules, and customer needs.
- Respond to driver requests for assistance, service updates, or unexpected operational issues.
- Track driver locations and bus movements using dispatch systems or AVL tools.
###Scheduling and Coordination
- Prepare daily operator work schedules and vehicle assignments within established guidelines.
- Coordinate relief coverage and communicate last-minute schedule changes to drivers and supervisors.
- Communicate with maintenance staff regarding vehicle availability or mechanical concerns.
- Maintain accurate dispatch logs, daily sheets, incident reports, and administrative records.
###Communication and Information Management
-
Provide clear and concise information, instructions, and updates to drivers and operations staff.
-
Relay work orders, messages, and operational changes using dispatch software, radios, phones, or other communication devices.
-
Respond to public inquiries and provide basic customer information when needed.
-
Access and retrieve operational data, such as AVL information, route maps, and daily performance reporting.
**About Keolis:**Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.
Not the right fit? Search for Dispatcher jobs in Comox, BC
About Keolis
Keolis is a leading passenger transport business, operating in 16 countries around the world. Since 1996 we've operated some of the UK's busiest rail franchises, delivering one in three rail journeys and employing nearly 9,000 people.
We draw upon our international best practice as an operator of some of the world's most advanced railways, and as the biggest operator of light rail services globally, to deliver innovative, partnership–led passenger transport services here in the UK.
At the heart of everything we do is an understanding of the importance of integrated transport systems, and a track record of delivering them successfully the world over. We work with other operators to connect different modes of transport, creating single, simple networks.
We think like a passenger, and use innovation and investment to continually drive improvements in their experience. Our collaborative approach to operating services sees us form close relationships with clients and stakeholders, helping to improve quality while reducing operating costs.
Keolis UK franchises include: Southeastern, London Midland, GTR, Docklands Light Railway, Manchester Metrolink and Nottingham Trams.
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About the role
Are you looking for a role that is organized, consistent, and offers a meaningful connection to your community? Keolis is seeking aPart-Time Dispatcherto support our Comox operations. This position provides20 hours per weekand plays an essential role in ensuring smooth day-to-day transit service. Compensation for this position is $23.50 per hour.
Schedule (Total: 20 hours/week):
-**Tuesday–Friday:**13:00–17:00 -**Saturday:**08:00–12:00
Training:
- Two weeks, Monday–Friday,08:00–16:30
##Knowledge and Experience
- High school diploma or equivalent.
- Previous work experience in dispatching, customer service, or transportation operations preferred.
- Previous administrative or office experience is an asset.
- Knowledge of Comox Valley and surrounding transit service areas is an advantage.
- Experience with dispatch software, scheduling systems, or electronic information management is considered an asset.
##Skills
- Ability to remain calm and professional during stressful or time-sensitive situations.
- Strong communication skills with attention to detail.
- Excellent organizational and time-management abilities.
- Diplomacy, tact, and sound judgment.
- Computer proficiency in Microsoft Word, Excel, Outlook, and general dispatch tools.
##Key Accountabilities
###Vehicle and Operator Assignment & Monitoring
- Dispatch and monitor vehicles and operators to ensure on-time service delivery.
- Ensure assignments comply with National Safety Code requirements, operational schedules, and customer needs.
- Respond to driver requests for assistance, service updates, or unexpected operational issues.
- Track driver locations and bus movements using dispatch systems or AVL tools.
###Scheduling and Coordination
- Prepare daily operator work schedules and vehicle assignments within established guidelines.
- Coordinate relief coverage and communicate last-minute schedule changes to drivers and supervisors.
- Communicate with maintenance staff regarding vehicle availability or mechanical concerns.
- Maintain accurate dispatch logs, daily sheets, incident reports, and administrative records.
###Communication and Information Management
-
Provide clear and concise information, instructions, and updates to drivers and operations staff.
-
Relay work orders, messages, and operational changes using dispatch software, radios, phones, or other communication devices.
-
Respond to public inquiries and provide basic customer information when needed.
-
Access and retrieve operational data, such as AVL information, route maps, and daily performance reporting.
**About Keolis:**Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.
Not the right fit? Search for Dispatcher jobs in Comox, BC
About Keolis
Keolis is a leading passenger transport business, operating in 16 countries around the world. Since 1996 we've operated some of the UK's busiest rail franchises, delivering one in three rail journeys and employing nearly 9,000 people.
We draw upon our international best practice as an operator of some of the world's most advanced railways, and as the biggest operator of light rail services globally, to deliver innovative, partnership–led passenger transport services here in the UK.
At the heart of everything we do is an understanding of the importance of integrated transport systems, and a track record of delivering them successfully the world over. We work with other operators to connect different modes of transport, creating single, simple networks.
We think like a passenger, and use innovation and investment to continually drive improvements in their experience. Our collaborative approach to operating services sees us form close relationships with clients and stakeholders, helping to improve quality while reducing operating costs.
Keolis UK franchises include: Southeastern, London Midland, GTR, Docklands Light Railway, Manchester Metrolink and Nottingham Trams.