Director, Digital and Technology Services
Top Benefits
About the role
COMPETITION NUMBER: 1397
CLOSING DATE: SEPTEMBER 10, 2025 @ 11:59PM MDT
NorQuesters are difference makers and NorQuest College is a place of connection, a hub for business leaders and innovation, a catalyst for research focused on society’s biggest challenges and a vital partner to government, industry and the community. We are growing and are looking for a talented and experienced individual to join the College in the role of Director, Digital and Technology Services.
Reporting to the Vice President, Administration & Chief Financial Officer, the Director, Digital and Technology Services is accountable for providing overall strategic direction and oversight for technology at the College. They are the senior leader responsible for digital and technology services across the institution.
The Director, Digital and Technology Services is a cross-institutional role and the successful candidate will provide expertise and advise including overseeing the development of strategic plans that align with overall College strategy. This includes managing technology and cybersecurity-related risks, optimizing the use and costs of technology and leading the development of an exceptional user experience.
The Director oversees the division, fosters a culture of service excellence, and advances digital transformation by partnering with academic and administrative leaders to integrate technology into teaching, learning, and operations. Ensuring IT governance, cybersecurity, and data management meet both regulatory and institutional standards, the Director, Digital and Technology Services enables collaboration, innovation, and supports NorQuest’s mission as a learner-centred institution that transforms lives and strengthens communities.
HOW YOU'LL MAKE A DIFFERENCE:
Strategic Leadership
- Overseeing the provision of technology-related services and solutions to support the academic and operational needs of the college.
- Providing innovative strategic leadership in developing and executing, monitoring and adjusting strategies associated with technology systems, policies and processes across the organization.
- Overseeing the implementation and maintenance of a college-wide Digital Strategy that focuses on business processes, applications, capabilities, digital literacy, and data (including use of artificial intelligence).
- Overseeing and guiding Digital and Technology governance across the college.
- Ensuring that technology and network infrastructure evolve in a manner that supports college-wide strategic plans while creating a safe and secure digital environment and managing associated risks.
- Ensuring a safe technology environment through strong controls and leading cybersecurity posture.
- Partnering with leaders and individuals across the college to support technological influences on teaching and learning, technology within the classroom and efficiency in operations.
External Research and Integration
- Assessing research, collaborating with external parties, and evolving and adapting College technology strategy and systems to thrive in a dynamic technology environment.
- Developing strategies for advancing partnerships, technology platforms and external relationships.
- Strategically monitoring the management of hardware and software licenses in the context of long-term College needs.
- Communicating technology strategies in partnership with divisional leaders.
Project Management
- Approving, prioritizing and controlling projects and the project portfolio as they relate to the selection, acquisition, development and installation of major information systems.
- Reviewing hardware and software acquisition and maintenance contracts while pursuing master agreements to capitalize on economies of scale.
- Establishing lines of control for current and proposed information systems.
- Actively working to remove barriers that may place projects at risk.
- Overseeing the lifecycle of transformational projects managed by the Strategic Project Management Office
WHAT YOU BRING:
- A master’s degree in Information Systems, Computer Science, Computer Engineering, Information Science, Cybersecurity, Business Administration or related discipline is desired.
- A certification in enterprise architecture, project management, change management, and other Information Technology Systems areas would be an asset.
- 10 years of progressive experience in a senior Information Technology role.
- A minimum of 10 years leading within a large, complex organization.
- Proven track record of remaining up to date with emerging trends and considerations, strategic planning, organization and execution skills in an IT setting.
- Thorough experience with systems design and development from business requirements analysis through day-to-day management.
WHAT MAKES YOU A DIFFERENCE MAKER?
- Ability to quickly comprehend complex technologies.
- Ability to adapt to a rapidly changing market.
- Sound judgement in high-pressure situations.
- Outstanding analytical reasoning and problem-solving skills.
- Highly developed strategic leadership and team building skills.
- Exceptional interpersonal and leadership skills, including the ability to motivate a large, diverse employee base and maintain a collaborative environment.
- Ability to oversee the successful management of multiple complex projects and competing priorities in a fast-paced environment.
- Excellent understanding of project management principles.
- Considerable knowledge of business theory, business processes, management, and budgeting.
- Expert technical knowledge of data processing, hardware platforms, computer systems, enterprise software applications, and outsourced systems.
- In-depth knowledge of federal and provincial laws and regulations related to IT.
- Excellent oral and written communication skills, including the ability to effectively convey technical information to a wide range of audiences.
- Proven persuasion and negotiation skills.
SALARY: $138,988 - $190,798 reflective upon what you bring, AKA your education and experience. This is a full-time permanent position with immediate access to our great pension and benefit programs.
We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.
Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.
For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:
- International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
- World Education Services https://www.wes.org/ca/
We encourage applicants to include the assessment certificate as part of their application.
This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.
Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.
NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.
NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.
Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.
Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.
PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.
About NorQuest College
At NorQuest, we have a unique ability to provide students with the skills Alberta needs in a supportive and inclusive environment. And with input from industry, business, and the public sector, we make learning relevant and rewarding.
We understand that our learners come with varying levels of education and we assist them at the times and places that meet their needs, whether that is in the classroom, via distance learning or continuing education. We help identify their strengths, work on their areas of need, and move them towards exciting learning paths and life-changing careers. Our post-secondary diploma and certificate programs offer careers in health, community studies, and business.
We also uniquely deliver to the increasing demands of our economy. Thanks to our workforce-relevant programming, the average diploma graduate from NorQuest College earns $15,100 more than a high school graduate at their career midpoint. In addition, research shows that NorQuest College and our students added $471.4 million of total income to Edmonton’s regional economy. These outcomes are based on a 2016-17 study conducted by Economic Specialists International.
Located on traditional lands referred to as Treaty 6 territory, we serve 21,162 learners. This translates to 12,112 full-time and part-time credit students, and 9,050 non-credit or continuing education students, including assessment examinations. As a regional steward, we provide access to adult education in Edmonton and the surrounding region. Our services reach from Drayton Valley in the southwest, to Whitecourt in the northwest, and to Wetaskiwin in the southeast, encompassing 26 communities. In all, three regional campuses complement our two Edmonton campuses.
We are proud to embrace diversity and honour inclusiveness.
Director, Digital and Technology Services
Top Benefits
About the role
COMPETITION NUMBER: 1397
CLOSING DATE: SEPTEMBER 10, 2025 @ 11:59PM MDT
NorQuesters are difference makers and NorQuest College is a place of connection, a hub for business leaders and innovation, a catalyst for research focused on society’s biggest challenges and a vital partner to government, industry and the community. We are growing and are looking for a talented and experienced individual to join the College in the role of Director, Digital and Technology Services.
Reporting to the Vice President, Administration & Chief Financial Officer, the Director, Digital and Technology Services is accountable for providing overall strategic direction and oversight for technology at the College. They are the senior leader responsible for digital and technology services across the institution.
The Director, Digital and Technology Services is a cross-institutional role and the successful candidate will provide expertise and advise including overseeing the development of strategic plans that align with overall College strategy. This includes managing technology and cybersecurity-related risks, optimizing the use and costs of technology and leading the development of an exceptional user experience.
The Director oversees the division, fosters a culture of service excellence, and advances digital transformation by partnering with academic and administrative leaders to integrate technology into teaching, learning, and operations. Ensuring IT governance, cybersecurity, and data management meet both regulatory and institutional standards, the Director, Digital and Technology Services enables collaboration, innovation, and supports NorQuest’s mission as a learner-centred institution that transforms lives and strengthens communities.
HOW YOU'LL MAKE A DIFFERENCE:
Strategic Leadership
- Overseeing the provision of technology-related services and solutions to support the academic and operational needs of the college.
- Providing innovative strategic leadership in developing and executing, monitoring and adjusting strategies associated with technology systems, policies and processes across the organization.
- Overseeing the implementation and maintenance of a college-wide Digital Strategy that focuses on business processes, applications, capabilities, digital literacy, and data (including use of artificial intelligence).
- Overseeing and guiding Digital and Technology governance across the college.
- Ensuring that technology and network infrastructure evolve in a manner that supports college-wide strategic plans while creating a safe and secure digital environment and managing associated risks.
- Ensuring a safe technology environment through strong controls and leading cybersecurity posture.
- Partnering with leaders and individuals across the college to support technological influences on teaching and learning, technology within the classroom and efficiency in operations.
External Research and Integration
- Assessing research, collaborating with external parties, and evolving and adapting College technology strategy and systems to thrive in a dynamic technology environment.
- Developing strategies for advancing partnerships, technology platforms and external relationships.
- Strategically monitoring the management of hardware and software licenses in the context of long-term College needs.
- Communicating technology strategies in partnership with divisional leaders.
Project Management
- Approving, prioritizing and controlling projects and the project portfolio as they relate to the selection, acquisition, development and installation of major information systems.
- Reviewing hardware and software acquisition and maintenance contracts while pursuing master agreements to capitalize on economies of scale.
- Establishing lines of control for current and proposed information systems.
- Actively working to remove barriers that may place projects at risk.
- Overseeing the lifecycle of transformational projects managed by the Strategic Project Management Office
WHAT YOU BRING:
- A master’s degree in Information Systems, Computer Science, Computer Engineering, Information Science, Cybersecurity, Business Administration or related discipline is desired.
- A certification in enterprise architecture, project management, change management, and other Information Technology Systems areas would be an asset.
- 10 years of progressive experience in a senior Information Technology role.
- A minimum of 10 years leading within a large, complex organization.
- Proven track record of remaining up to date with emerging trends and considerations, strategic planning, organization and execution skills in an IT setting.
- Thorough experience with systems design and development from business requirements analysis through day-to-day management.
WHAT MAKES YOU A DIFFERENCE MAKER?
- Ability to quickly comprehend complex technologies.
- Ability to adapt to a rapidly changing market.
- Sound judgement in high-pressure situations.
- Outstanding analytical reasoning and problem-solving skills.
- Highly developed strategic leadership and team building skills.
- Exceptional interpersonal and leadership skills, including the ability to motivate a large, diverse employee base and maintain a collaborative environment.
- Ability to oversee the successful management of multiple complex projects and competing priorities in a fast-paced environment.
- Excellent understanding of project management principles.
- Considerable knowledge of business theory, business processes, management, and budgeting.
- Expert technical knowledge of data processing, hardware platforms, computer systems, enterprise software applications, and outsourced systems.
- In-depth knowledge of federal and provincial laws and regulations related to IT.
- Excellent oral and written communication skills, including the ability to effectively convey technical information to a wide range of audiences.
- Proven persuasion and negotiation skills.
SALARY: $138,988 - $190,798 reflective upon what you bring, AKA your education and experience. This is a full-time permanent position with immediate access to our great pension and benefit programs.
We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.
Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.
For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:
- International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
- World Education Services https://www.wes.org/ca/
We encourage applicants to include the assessment certificate as part of their application.
This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.
Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.
NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.
NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.
Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.
Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.
PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.
About NorQuest College
At NorQuest, we have a unique ability to provide students with the skills Alberta needs in a supportive and inclusive environment. And with input from industry, business, and the public sector, we make learning relevant and rewarding.
We understand that our learners come with varying levels of education and we assist them at the times and places that meet their needs, whether that is in the classroom, via distance learning or continuing education. We help identify their strengths, work on their areas of need, and move them towards exciting learning paths and life-changing careers. Our post-secondary diploma and certificate programs offer careers in health, community studies, and business.
We also uniquely deliver to the increasing demands of our economy. Thanks to our workforce-relevant programming, the average diploma graduate from NorQuest College earns $15,100 more than a high school graduate at their career midpoint. In addition, research shows that NorQuest College and our students added $471.4 million of total income to Edmonton’s regional economy. These outcomes are based on a 2016-17 study conducted by Economic Specialists International.
Located on traditional lands referred to as Treaty 6 territory, we serve 21,162 learners. This translates to 12,112 full-time and part-time credit students, and 9,050 non-credit or continuing education students, including assessment examinations. As a regional steward, we provide access to adult education in Edmonton and the surrounding region. Our services reach from Drayton Valley in the southwest, to Whitecourt in the northwest, and to Wetaskiwin in the southeast, encompassing 26 communities. In all, three regional campuses complement our two Edmonton campuses.
We are proud to embrace diversity and honour inclusiveness.