Cloud Infrastructure Engineer

Richmond Hill, ON (Hybrid)

Who We Are

Embross delivers market-leading passenger automation and self-service technologies to the global travel market. That last flight you jumped on, there is a good chance an Embross hardware or software solution helped facilitate part of your airport experience. The world’s leading airlines and airports use Embross’ range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. For our partners, that translates to offering more flights, more often with more (happy) passengers on board.

So, what’s great about what we do? We get to think creatively across a diverse solution stack of hardware and software to solve service and operations challenges for the world’s busiest public transit spaces. If you like challenges, we should talk.

What You’ll Do

We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models. We’re excited to be entering a new transformative phase of our stack as we explore new products and new capabilities and embrace the growing data-driven demands of these environments.

We’re currently looking for an experienced Cloud Infrastructure Engineer. This role is responsible for customers’ Cloud infrastructure (servers, databases, network, security), architecture, and operations, as well as on-premises network and infrastructure support and guidance.

You will advise on strategy, architecture, and best practices for setup and monitoring of environments, as well as doing the work to set up, monitor and maintain the systems.

You will also work with the Embross application development teams to deploy releases of new applications and assist customers in deploying applications, as well as troubleshooting environmental issues.

Key Responsibilities (while not being limited to)

System Administration

• Design, develop, manage, configure, and maintain cloud services and components, and on-premises infrastructure and to enable safe enterprise-wide use of highly available, scalable, and performance-optimized systems.
• Work with the development teams to deploy backend, middleware, and web applications.
• Configure and maintain monitoring and alerting systems.
• Support Linux, Windows, and Cloud (AWS, Azure, GCP) environments.
• Evaluate new technology options and vendor products and propose new architecture and process improvements.
• Support development of cost estimates, current cloud costs, and trending information for all environments.
• Be a technical advisor to customers and help with infrastructure deployments for customers.
• Help set up DevOps best practices.
• Produce Network and server architecture diagrams and documentation.
• Maintenance of SQL, non-SQL databases.
• Ensure critical system security.
• Support security initiatives, and update and maintain information security policies.
• Assist in development and execution of disaster recovery plans and ensure that these are documented, tested, and maintained.

Support

• Perform troubleshooting to resolve technical challenges for customers, across infrastructure and application domains related to OS, Networking or Database.
• Assist with providing level 3 production support, meeting customer SLAs, and managing updates and communication with them in case of issues.
• Interacting with teams and customers in different time zones to ensure 24×7 support.

Who You Are

• Post-Secondary Degree or Diploma in computer science or similar, or an acceptable combination of education and relevant experience required.
• Minimum 5 years of direct work experience in managing systems, network, and database infrastructure.
• Experience with creation of network and server architecture diagrams.
• Solid understanding of overall cloud infrastructure (such as AWS, Google Cloud, Azure).
• Familiarity with Windows 10, Windows Server, Linux, vSphere.
• Experience with server monitoring and patching.
• Admin Experience with HTTP Server – IIS Tomcat and Apache
• Admin Experience with Web Application Servers
• Must have – Apache Tomcat
• Good to have – Red Hat JBoss, IBM WebSphere WAS or similar
• Configuring load balancers, NAT gateways, and internet gateways in cloud environment
• Familiarity with CI/CD pipelines – Jenkins and Github Actions CircleCI.
• Admin Experience with databases
• Must have – MS SQL Server, MySQL
• Good to have – Oracle, IBM DB2, MongoDB, Postgres
• Network experience - Configuring and managing virtual networks in cloud environments (AWS VPCs)
• Designing and maintaining hybrid network connections between on-premises infrastructure and cloud,
• Implementing and managing cloud firewalls, security groups, and network access control lists (ACLs)
• Monitoring cloud network performance and optimizing cost and efficiency
• Managing DNS in cloud platforms (e.g., AWS Route 53, Azure DNS)
• Setting up and managing private endpoints, service endpoints, and peering connections
• Applying network security best practices across cloud and hybrid environments
• Automating network provisioning and configuration using Infrastructure as Code (Terraform, CloudFormation, ARM templates)
• Familiarity with standard IT security practices such as identity and access management using LDAP/AD, mail server (SMTP/POP/IMAP Services), data protection, encryption, certificate and key management, SSL, Java Web Security.
• Experience with disaster recovery planning.
• Experience working with and managing external partners/customers.
• Self-motivated and able to work with minimal supervision.
• Good communication skills.

BONUS, if you also are…

• AWS, Security, Network, ITIL, Microsoft etc. certifications.
• Sound leadership and teambuilding skills.
• Automation of infrastructure provisioning, infrastructure-as-code, DevOps, automated deployment and change management and/or continuous integration/delivery.
• Knowledge of service architecture, containerization, and container orchestration technologies such as Kubernetes and Docker, microservices.
• Office 365 Administration.
• Familiarity with PEN testing.
• Experience with ITIL practices.
• Subject matter expertise to Travel and Transportation business areas - Airline, airport services or DCS (Departure Control System), RES (Reservation System), BHS, CUTE, CUPPS system services.
• Experience with Agile/Scrum.
• Programming experience in Java, python, Go, JavaScript, C/C++, C#, ReactJS/Redux
• Experience with J2EE application framework - Spring Framework.
• Experience with OpenAPI (Swagger), WADL, WSDL script.

Experience:

• SQL DB Admin: 3 years (required)
• server sizing for physical, virtual, and/or cloud servers: 3 years (required)
• systems setup and maintenance on Windows Server: 3 years (required)
• systems setup and maintenance on Cloud (AWS, Azure or other): 2 years (required)

You Travel

You will be working mostly from the Richmond Hill Office, with a possibility of 0 – 15% of business travel.

What We Offer

• World-class product engineering and development - You will join a team of leaders who are dedicated to creating innovative and impactful solutions for our clients and their customers.
• Career growth and development - As a build-from-within company, we are committed to offering you a competitive salary package with responsibilities and projects designed to build mastery and leadership throughout the course of your career.
• Dynamic and respectful work environment - Working alongside some of the brightest minds, you will collaborate on impactful work within a supportive environment - one where company values are always embraced and expressed, and diversity is a business imperative.

To support our talented workforce, apart from the base salary, we also offer:

• Employer-paid Health, wellness, and lifestyle benefits to balance your heart, mind, and body which includes Health, Dental, Vision, Life Insurance
• STD and LTD Benefits.
• A minimum of 3% of your base salary towards GRSP as an employer contribution.
• Opportunity to participate in the Performance-based Profit-Sharing Program
• Flexible working environment.
• Frequent social events – BBQ, Bowling, Picnics, Food drives, parties, and a lot more.

Salary:

$80,000.00-$105,000.00 CAD per year

Location:

Richmond Hill, ON L4B 1C9: reliably commute or plan to relocate before starting work (required)

Embross values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please email careers@embross.com