Who you are

• Has 2+ years of experience in a technical consulting or pre-sales solutions engineering role in a SaaS organization
• Can quickly gain an understanding of prospects’ unique challenges, needs, and processes and has the ability to use that knowledge to advise the Sales process and find solutions for these buyers
• Experience designing scalable technical solutions for customers across both pre-sales and post-sales engagements, enabling teams and clients to operate more independently and efficiently
• Is familiar with web APIs , webhooks, Single Sign On (SSO), and client-side development with JavaScript, HTML, and CSS
• Exhibits strong problem solving skills—you can easily weave together all the technical pieces to accomplish complex setups and workflows
• Possesses experience reviewing and submitting requests for proposals (RFPs)
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business
• Comfort performing product demos or demonstrating highly technical products
• Strong knowledge of privacy and security compliance
• Hands on experience working with web solutions
• Experience with any of our integrations (like Brillium Exams, Direct Infusionsoft, Direct ActiveCampaign, etc.) and experience with Salesforce
• If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply!

What the job involves

• Do you love working cross-functionally and finding creative technical solutions for top-tier customers? We’re looking for a Solutions Engineer to join us at Thinkific
• As a Solutions Engineer, you will report into our Solutions Engineer Team Lead and serve as both a trusted advisor and product expert, helping prospects and customers realize maximum value from our platform
• You will support the pre-sales process through technical discovery, solution design, and product demonstrations, partnering closely with Sales to showcase how Thinkific solves customer needs
• You will also collaborate with Customer Success post-sale to provide technical guidance on implementations, integrations, and platform customization, ensuring customers are set up for long-term success
• Your work will span technical discovery, solution design, and enablement, driving growth for both our customers and Thinkific
• Your goal will be to drive measurable customer outcomes for our customer and teams. Here’s how you’ll accomplish this:
• Act as the technical expert in sales cycles (new business & expansion), supporting revenue-generating opportunities through consultative solutioning and platform expertise
• Work with the Customer Success team to solve problems by providing product expertise in customers’ initial setup and early implementation stages
• Partner with prospects and customers to gain a deep understanding of their business challenges, technical requirements, and success criteria
• Design and recommend customized solutions leveraging Thinkific’s API, webhooks, SSO, themes, integrations, and apps ecosystem
• Deliver tailored product demos, workshops, and training sessions for clients and internal teams, and maintain technical resources for internal teams
• Respond to technical assessments such as RFPs, vendor due diligence, and security questionnaires
• Serve as the voice of the customer by providing structured feedback and feature requests to Product and Engineering teams

Benefits

• Open vacation policy: We're big proponents of sand, sun, and taking time to recharge. As long as you're getting your work done and keeping your team supported, take vacation when you need it. We encourage Thinkers to take at least 4 weeks vacation each year
• Flexible work environments: Whether you’re working from Thinkific HQ or working from home, set your own hours to find a rhythm that works for you and your team. Finding the time for workouts, laundry, daycare dropoffs, or appointments is easier than ever.
• Learning opportunities and personal development: Interested in a course, conference, or career coaching? We’ve got you covered with our $1500 Learn and Grow fund to support your personal and professional growth, on top of regular lunch & learns, internal courses and workshops, and a coaching program. Our people leaders will work with you to ensure you’re taking advantage of the learning opportunities you want and need
• Competitive benefits package: Our benefits kick in on your first day at Thinkific and include coverage for health, vision, dental, prescriptions, and up to $3000 for your mental health. Our Employee and Family Assistance Program will also take care of you and your family, providing everything to support your well-being
• Parental leave: We care about helping you grow your career AND your family. Family is important to us, and our paid parental leave gives you a little extra help while you're beginning this new adventure. Learn more about our family leave benefits here
• We actually hang out: Thinkers are some of the kindest (and most fun!) people out there. We're into boat parties, hackathons, company retreats, and celebrating everything from Canada Day to Brazilian Carnival. Wherever you’re based, you’ll have opportunities to connect with your team both virtually and IRL
• The bow-wow benefits: Office dogs. Plural. Meet them on Instagram at @dogsofthinkific