About the role
Who you are
- Inspire the Team: You bring at least 3-5 years of leadership experience in a customer-facing role, with a proven knack for developing top-tier talent
- Master the Market: You have a deep understanding of the B2B landscape and a track record of turning customer business outcomes into expansion opportunities
- Communicate with Spark: Whether it's a live presentation or a virtual sync, your written and oral communication skills are sharp, persuasive, and engaging
- Balance the Human Element: You possess the unique ability to lead with deep empathy while staying laser-focused on the strategic requirements of a business partnership
- Solve the Puzzle: You are a self-driven problem solver who stays cool under pressure and can navigate high-volume environments with grace
- Champion Autonomy: You have the discipline to balance time and effort autonomously, ensuring your team hits their goals without losing sight of the big picture
- Tech Savvy: You have a working knowledge of HR or LMS technologies that gives you a head start in our industry
- Road Ready: You are excited by the prospect of traveling (up to 25%) to connect with customers and teammates in person
What the job involves
- As our Manager, Customer Success, you aren't just managing a team; you are the architect of world-class learner experiences and the catalyst for our customers' long-term growth
- You will lead a high-performing squad of Success professionals to turn complex business challenges into seamless AI-powered victories, directly impacting Docebo’s global retention and expansion goals
- This is your chance to champion a customer-centric revolution, ensuring every organization we touch views learning not as a task, but as their ultimate competitive advantage
- Lead the Charge: Own and execute a high-impact Customer Success strategy that aligns perfectly with Docebo’s ambitious global objectives
- Coach the Champions: Direct and mentor a talented team of Success professionals, setting clear KPIs while fostering a culture of continuous learning and "trust by default."
- Architect the Experience: Develop and implement standardized best practices and methodologies to ensure our customer operations are as scalable as they are efficient
- Bridge the Gap: Act as the ultimate collaborator, syncing with Sales, Marketing, and Product teams to ensure the voice of the customer drives our innovation
- Navigate the Data: Master our customer success platforms to monitor account health and translate complex metrics into actionable growth stories
- Drive the Evolution: Constantly hunt for process improvements and automation opportunities that allow your team to spend less time on busywork and more time on impact
About Docebo
Software Development
501-1000
Docebo is the world's most powerful learning platform, built for the business of learning. Docebo helps organizations around the world deliver scalable, personalized learning to customers, partners, and employees, driving productivity, engagement, revenue, and growth.
The Docebo platform is stable and intuitive, with innovative technology for content generation, automation, and analytics, along with the industry's most advanced AI capabilities. This enables businesses to create and manage content, effectively train diverse audiences, and measure the impact of their learning programs–all from one single platform.
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About the role
Who you are
- Inspire the Team: You bring at least 3-5 years of leadership experience in a customer-facing role, with a proven knack for developing top-tier talent
- Master the Market: You have a deep understanding of the B2B landscape and a track record of turning customer business outcomes into expansion opportunities
- Communicate with Spark: Whether it's a live presentation or a virtual sync, your written and oral communication skills are sharp, persuasive, and engaging
- Balance the Human Element: You possess the unique ability to lead with deep empathy while staying laser-focused on the strategic requirements of a business partnership
- Solve the Puzzle: You are a self-driven problem solver who stays cool under pressure and can navigate high-volume environments with grace
- Champion Autonomy: You have the discipline to balance time and effort autonomously, ensuring your team hits their goals without losing sight of the big picture
- Tech Savvy: You have a working knowledge of HR or LMS technologies that gives you a head start in our industry
- Road Ready: You are excited by the prospect of traveling (up to 25%) to connect with customers and teammates in person
What the job involves
- As our Manager, Customer Success, you aren't just managing a team; you are the architect of world-class learner experiences and the catalyst for our customers' long-term growth
- You will lead a high-performing squad of Success professionals to turn complex business challenges into seamless AI-powered victories, directly impacting Docebo’s global retention and expansion goals
- This is your chance to champion a customer-centric revolution, ensuring every organization we touch views learning not as a task, but as their ultimate competitive advantage
- Lead the Charge: Own and execute a high-impact Customer Success strategy that aligns perfectly with Docebo’s ambitious global objectives
- Coach the Champions: Direct and mentor a talented team of Success professionals, setting clear KPIs while fostering a culture of continuous learning and "trust by default."
- Architect the Experience: Develop and implement standardized best practices and methodologies to ensure our customer operations are as scalable as they are efficient
- Bridge the Gap: Act as the ultimate collaborator, syncing with Sales, Marketing, and Product teams to ensure the voice of the customer drives our innovation
- Navigate the Data: Master our customer success platforms to monitor account health and translate complex metrics into actionable growth stories
- Drive the Evolution: Constantly hunt for process improvements and automation opportunities that allow your team to spend less time on busywork and more time on impact
About Docebo
Software Development
501-1000
Docebo is the world's most powerful learning platform, built for the business of learning. Docebo helps organizations around the world deliver scalable, personalized learning to customers, partners, and employees, driving productivity, engagement, revenue, and growth.
The Docebo platform is stable and intuitive, with innovative technology for content generation, automation, and analytics, along with the industry's most advanced AI capabilities. This enables businesses to create and manage content, effectively train diverse audiences, and measure the impact of their learning programs–all from one single platform.