ABOUT US:  Alberta Animal Rescue Crew Society (AARCS)  is a registered non-profit charity located in Calgary, Alberta helping over 4,000 animals find loving adoptive homes each year. Our mission is to rescue and rehome animals in need and provide community support programs that help people and their pets.

AARCS Veterinary Hospital is a fast-paced, high volume clinic designed specifically to help rescued animals. Our team of experienced veterinarians, technicians, assistants and support staff ensure the animals are provided with the highest standard of medical care. The hospital is fully equipped allowing our team to perform a variety of treatments on a daily basis.

THE ROLE:  Reporting to the Director of Animal Health, this position is responsible for the coordination of the Compassionate Care program, providing assistance with scheduling, accounting support, administration and general inquiries for the hospital, and the overall support of the veterinary hospital staff and volunteers.

ABOUT YOU:  With a genuine interest in animal welfare, business management and ideally a background in animal medical care, you are interested in growing a career in animal welfare. You are highly proficient in computers, spreadsheets and typing. Your organizational and time management skills are impeccable and you pride yourself on your attention to detail. You are confident with medical terminology or have a drive and willingness to learn. You look beyond the task for ways to improve processes to refine proficiency, to save resources or time, and reduce costs. You are confident to work with all types of personalities, have a passion for collaboration, love providing great customer service and are always looking for ways to expand your skills.

POSITION REQUIREMENTS

• Genuine interest in animal welfare.
• Highly proficient in computers including Google Platform/Microsoft, email, PetPoint or equivalent database experience, data entry, and typing skills.
• Excellent verbal and written communication skills.
• Maintain the highest standard of accuracy in a fast-paced, high-volume environment.
• Diligent attention to detail, highly organized, and strong time management skills are a must.
• Customer service experience with an ability to develop positive rapport with a diversity of people with different backgrounds and personalities.
• Highly developed cooperation, collaboration, and problem-solving skills.
• Requires minimal supervision yet remains highly accountable for reporting.

PRINCIPAL ACCOUNTABILITIES:

• Coordinate the Compassionate Care program (veterinary care for client pets) with the support of the Director.
• Coordinate outsourced veterinary appointment scheduling, including working collaboratively with outside clinics and arranging medical care for patients in Edmonton.
• Assisting with scheduling, accounting support, administration and general inquiries for the hospital. Verify animals are medically cleared for adoption and send weekly vaccination reminders to foster homes. Ensure veterinary hospital paper files are maintained. Facilitate bi-weekly PetPoint audits to ensure accuracy and process flow, and maintain various department spreadsheets. .
• Manage tracking and reporting on monthly statistics for the veterinary hospital, Compassionate Care and Critter Program. Alongside the Director, manage oversight of day-to-day operations and regulatory requirements, including Dosimeter badges, licensing, staff training, volunteer coordination, equipment inventory, maintenance and replacement.
• Develop and implement an effective inventory control system to ensure that necessary office and medical supplies are ordered in a timely manner. Coordinate critter program supplies, including ordering and distribution of supplies to foster homes. Ensure Critter shelter space is in order and husbandry duties as needed.
• Support veterinary hospital staff with answering the phone line.
• Prepare Physical Exam Sheets for pre-scheduled foster appointments and new intakes.
• Perform high volume data entry of medical records into electronic form.
• Ensure timely entries of all previous medical records for public intakes, City of Calgary Animal Services and/or outsourced medical records.
• Work collaboratively with the veterinary hospital staff and volunteers.
• Assist with animal handling as needed in the veterinary hospital and other tasks as assigned.

Education/Training:

• Minimum High School Diploma or equivalent.
• Degree or diploma in business or veterinary medicine field, i.e. RVT, VTA, VOTA preferred.
• Minimum three years in a business environment or a veterinary clinic or hospital considered an asset.
• Experience in animal welfare/shelter environments is considered an asset.

Working Conditions:

• Veterinary Hospital environment within a busy animal shelter with a moderate to loud noise level.
• The position may involve exposure to dangerous and/or diseased animals.
• Emotional resilience to handle difficult or stressful situations.
• Ability to lift 50 lbs and up to 120 lbs with assistance.
• Ability to stand, sit, and/or type for extended periods of time.

Details:

Shifts: Monday to Friday from 9:00am to 6:00pm (occasional opportunity to work from home)

Start Date: Immediately

Location: 5060 74 Ave SE Calgary AB T2C 3C9

Benefits:

• Paid vacation, statutory holidays and flex time
• Company Benefits (Health, Dental, Life & Disability) including Employee & Family Assistance Program
• Continuing education and professional development opportunities
• Discounted pet food, services and supplies
• Free Parking
• Public Transit Accessible

Salary Range: $40,000 to $52,000 annually, based on experience and qualifications

Apply Now: The posting will remain open until a suitable candidate is found. We appreciate the time and effort it takes to apply and thank you in advance for your interest. Only those selected for an interview will be contacted.

AARCS is an equal opportunity employer. If you require accommodation measures during any phase of the hiring process, please notify us at careers@aarcs.ca as soon as possible. All information received in relation to accommodation requests will be kept confidential.