Benefit Operations Lead - 12 Month Contract
About the role
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Reporting to the Benefits Manager, the Benefits Operations Lead is responsible for leading day‑to‑day administration and operational support of Home Depot Canada’s benefits, retirement, disability, and wellbeing programs. This role will provide dedicated operational ownership for the administration of the group benefits, retirement and disability programs.
Key Responsibilities:
- Define and maintain the benefits operations framework, including workflows, controls, escalation paths, and documentation
- Lead initiatives to simplify processes, reduce manual work, and improve associate experience
- Analyze inquiry volumes, error trends, and escalations to identify improvement opportunities
- Create/update service level agreements for vendors
- Provide operational insights and recommendations to inform program optimization for Home Depot Canada’s benefits, retirement and disability programs
- Serve as the escalation owner for complex or high‑risk benefits cases and systemic issues
- Partner with Payroll, HR, and support teams to ensure accurate and timely data flow between systems
Experience/ Skills Required:
- 5+ years of experience in benefits administration, total rewards operations, or HR operations
- Working knowledge of Canadian group benefits, disability administration, and retirement plan operations
- Experience managing operational issues and working with external vendors
- Strong organizational and problem‑solving skills with attention to detail
- Ability to manage multiple priorities in a fast‑paced environment
- Strong customer‑service mindset when supporting associates and internal partners
- Highly analytical and critical thinker
- Collaborative, customer focused, action oriented
- Creative, openness to learn and ask questions
The pay range for this position is between $55,100.00 - $62,000.00
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
Not the right fit? Search for Benefit Operations Lead - 12 Month Contract jobs in Toronto, ON
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.
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Benefit Operations Lead - 12 Month Contract
About the role
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Reporting to the Benefits Manager, the Benefits Operations Lead is responsible for leading day‑to‑day administration and operational support of Home Depot Canada’s benefits, retirement, disability, and wellbeing programs. This role will provide dedicated operational ownership for the administration of the group benefits, retirement and disability programs.
Key Responsibilities:
- Define and maintain the benefits operations framework, including workflows, controls, escalation paths, and documentation
- Lead initiatives to simplify processes, reduce manual work, and improve associate experience
- Analyze inquiry volumes, error trends, and escalations to identify improvement opportunities
- Create/update service level agreements for vendors
- Provide operational insights and recommendations to inform program optimization for Home Depot Canada’s benefits, retirement and disability programs
- Serve as the escalation owner for complex or high‑risk benefits cases and systemic issues
- Partner with Payroll, HR, and support teams to ensure accurate and timely data flow between systems
Experience/ Skills Required:
- 5+ years of experience in benefits administration, total rewards operations, or HR operations
- Working knowledge of Canadian group benefits, disability administration, and retirement plan operations
- Experience managing operational issues and working with external vendors
- Strong organizational and problem‑solving skills with attention to detail
- Ability to manage multiple priorities in a fast‑paced environment
- Strong customer‑service mindset when supporting associates and internal partners
- Highly analytical and critical thinker
- Collaborative, customer focused, action oriented
- Creative, openness to learn and ask questions
The pay range for this position is between $55,100.00 - $62,000.00
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
Not the right fit? Search for Benefit Operations Lead - 12 Month Contract jobs in Toronto, ON
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.