We are seeking a dedicated and experienced individual to join our team as a Optical/Administrative Assistant. This position is ideal for someone who is looking to establish a long-term career and play a pivotal role in maintaining our reputation for excellence in patient care. The successful candidate will be responsible for running the front office of our fast-paced multidisciplinary clinic and assisting in optical and eyecare services. in a friendly professional manner.

Responsibilities:

• Perform Pre-testing of patients, assisting with eye exams, educating patients on eyewear, contact lenses and providing administrative support directly related to patient eye care.

• Coordinate and collect all invoices statements and facilitate supplier bill payments in accordance to bookkeeper directions.

• Facilitate payroll and scheduling functions as directed

• Schedule patient appointments for all practitioners and manage appointment calendar efficiently.

• Respond to patient calls and emails promptly and professionally, addressing inquiries and concerns as needed.

• Manage patient flow and ensure a seamless experience from check-in to check-out.

• Handle billing and collection of payments accurately and efficiently.

• Process Extended Health Insurance billings via TELUS system.

• Performs general office duties like managing calls, scheduling, and maintaining records.

• Reception and administration: Handle front desk duties including scheduling appointments and verifying insurance information

• Assist patients with frame selection and fitting (experience not required)

• Support optometrists in various clinical tasks

• Proficient use of software systems

• Perform other administrative tasks as assigned to support clinic operations.

Requirements

• Strong communication skills for interacting with patients of all ages
• Ability to multitask in a fast-paced environment
• Excellent customer service skills