Pay rate range - $20/hr. to $22/hr. on W2

Hybrid work requirements: 2 days in office per week

Job Description:

Role Mandate:

This team oversees all wires investigations for CLIENT Canada and CLIENT US.

The role provides support and delivers specific operational processes to ensure timely execution globally, and confirms the activity is accurately recorded in the bank's book of records.

Specific operational processes include pre and post settlement support related to account opening, confirmation, cash management, margin, and collateralization.

Also provides support for specialized operations • Asset Servicing (corporate actions/entitlements), Correspondent Banking Services, and the Wire Payment Operations hub for the bank.

Ensures compliance with all regulatory topics and reporting requirements related to the products and processes it supports.

Role Responsibilities:

• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Monitors and tracks performance, and addresses any issues.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Executes work to deliver timely, accurate, and efficient service.
• Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.
• May function as a problem-solving resource for more junior staff.
• Provides input and analysis into and participates in the planning, testing and implementation of continuous improvement projects as required.
• Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met. Checks and reconciles information and documentation to ensure accuracy and completeness.
• Analyzes data and information to provide insights and recommendations.
• Identifies and analyzes issues and problems, and resolves discrepancies in a timely manner. Deals with clients directly to resolve issues and/or escalates as required.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
• Supports the development of tools and delivery of training focused on delivering business results.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Must Have Skills:

• 4 year degree
• Bilingual French/English, fluent English is an absolute must
• Flexiblility, willing to learn
• Prioritization skills
• Verbal/written communication skills
• Collaboration/team skills
• Influence skills

Nice to Have Skills:

• New graduates
• MS Office experience
• Customer service experience
• Risk and regulatory experience
• Previous wires experience