Who you are

• A strong desire to become a Docebo product expert
• Experience in an IT Project Manager role or in IT service implementation and delivery
• Experience working with clients in the ‘Large Accounts, Enterprise’ space
• Working knowledge of project management principles
• Great understanding of consulting processes and software implementation lifecycle
• Solid Knowledge in the areas of application programming and system design
• A natural inclination to resolve customer problems and help them be highly successful
• Typically 4+ years of relevant work experience
• Experience working with support, QA, and product teams to resolve customer issues
• BA/BS or equivalent experience
• North America: English Fluency (both written and spoken)
• Ability to travel as required (10% or less)
• General knowledge of ETL (Extract Load and Transform) style data migration services
• Minimum of 3 years of experience as an Implementation Specialist, Project Management, Technical Consultant, etc.
• Experience in E-Learning / Learning Management industry is preferred
• General knowledge of programming languages and specific experience with REST Webservices

What the job involves

• A Solution Deployment Manager leverages skills in Project Management and Business Analysis, to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform
• This role sits on the Professional Services team and is responsible for managing the Onboarding Phase for multiple Enterprise customers
• You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo
• Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking
• Manage customers from different countries, managing multiple projects concurrently
• Work with customers to identify and document Success Criteria that will be tracked over the duration of the Service Engagement
• Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
• Document and effectively share Service Engagement project activities to ensure alignment and continuity across the Customer Success departments
• Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
• Prevent, identify, quantify, and communicate risks internally and externally
• Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and time targets
• Partner in the evolution of the Professional Services team
• Support and provide mentoring during the onboarding of new employees to the Professional Services team
• We are dedicated to helping every team member succeed and bring their unique perspectives to the team