Catholic Social Services is currently seeking a full-time, contract 40 hours per week, Program Coordinator in Edmonton to join our dynamic and talented team. Would you like to be a part of making a meaningful difference in the lives of some of Edmonton’s most vulnerable individuals? Catholic Social Services is looking for someone who is confident, motivated, non-judgmental, and can provide excellent person-centered care, while supporting vulnerable people in your community.

This position has a weekly schedule of Monday to Friday 7:00 to 15:30.

Job Summary:
The Program Coordinator supervises Home Support Providers throughout Edmonton and area who have at least one person with a developmental disability living in their home. The Program Coordinator ensures that both the Home Support Provider and the person served receives the supports that they require. This role involves driving out to do visits each month and completing all of the corresponding paperwork.

Job Duties:

• Complete home studies of prospective providers and conduct reference checks for potential providers and ensure that Security Checks are completed, and new ones are submitted as per contract obligations
• Ensure that all the supporting documentation for the Home Support Providers is kept current (e.g. Performance Appraisals, Insurance Documentation, etc.)
• Connect with external stakeholders such as families, Public Guardian Representatives, Public Trustee Representatives, Case workers at PDD, and medical professionals, to ensure they have the information they need about the person served

Complete matching of Providers and people served, provide orientation and facilitate moves of the people living in these homes

• Be available on-call in case of emergency with the person served or the Home Support Provider
• Attend staff meetings
• Meet with Program Manager regularly as scheduled
• Effectively communicate to the Program Manager any concerns regarding unplanned changes and developments in the program
• Ensure the files for the people served and for the Home Support Providers and Respite Providers are kept up to date
• Complete contact notes after every visit, phone conversation, or other meeting that is directly relevant to the person served
• Organise respite placements for people in the Home Support Program as needed
• Submit Respite Request Forms to Program Manager for approval and payment
• Complete all mandatory Agency Training

What This Job Requires:

• A Diploma/Degree in Human Services (or equivalent).
• Minimum of 2 years’ experience working within community-based services serving individuals with histories of homelessness, complex mental health issues, addictions and trauma
• An understanding of poverty-related issues involving homelessness and additional awareness of Indigenous population.
• The ability to work independently in the community and effective case management are requirements of this position.
• Certification or training in Indigenous Awareness, Abuse Awareness, Standard First Aid, and Violence/Crisis Intervention is a definite asset.
• The ideal candidate will have an organized and compassionate approach to the work, strong team work skills, a commitment to developing positive supporting relationships.

Other qualifications and experience include:

• Ability to think critically and be ethically conscious of the CSS mandate and values
• Ability to maintain a calm demeanor in stressful situations
• Ability to be outgoing, and quickly build meaningful relationships
• Ability to be flexible and adaptable
• Possess excellent de-escalation skills
• Ability to work with an enthusiastic, and driven mindset
• Possess excellent planning and organization skills.
• Possess a good knowledge of community resources
• Competent with Microsoft Office and other Agency computer applications
• Demonstrated ability to act with professionalism, confidentiality, and diplomacy
• Proven case documentation and effective information reporting practices
• A reliable Vehicle, Valid Driver’s License, Vehicle Registration and Third Party Liability Insurance (amount of two million)
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
• Summary of driving record with no more than six (6) demerit points current within one (1) year.

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

What We Offer:

• Annual Salary: $54,455.04to $61,282.80 based on qualifications and experience
• We offer flexibility and supportive working environment.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:
You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

We welcome and celebrate the diversity of our employees and volunteers who choose to work with our Agency in support of our mission, values, and principles. We employ and serve people of all faiths, or no faith, while respecting all backgrounds and experiences.

“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.