Senior Finance Manager, Customer Engagement & Data Finance Performance Management
About the role
Job Description
What is the opportunity?
As Senior Manager, Customer Engagement & Data (CE&D) Finance Performance Management team, you will collaborate with CE&D business partners to drive profitable growth through insightful business and financial analysis. This position plays a key role on the P&CB Performance Management team, providing strategic analysis and advice on the impact of CE&D strategic initiatives and results, and by being a primary liaison with the P&CB Platform Performance Management and NIE teams. You will lead the NIE/FTE processes including five-year outlook, annual planning, ongoing forecasts, T-5 estimates and monthly monitoring of NIE/FTE results, while ensuring data integrity and adherence to established corporate governance and financial compliance standards.
What you will do?
- Responsible for full P&L FP&A related activities supporting Customer Engagement & Data (CE&D)
- Proactively provide expert analysis and advice to the EVP Customer Engagement & Data (CE&D) through reporting and insights for CE&D NIE including key information, and ongoing advice to enable management decision making and establish action plans to maximize financial performance.
- Act as lead for CE&D NIE/FTE as part of the five-year outlook, where the incumbent will partner with CE&D management teams to determine both NIE & FTE outlook, ensuring that rationale for any increases are clearly articulated & available to LOB Finance partners to support increases in annual expenses.
- Prepare and consolidate the annual Plans, Forecasts, and monthly estimates
- Support business initiatives, i.e. Zero-Based Budgeting, Activity Based Costing, ADT programs (Next Best Action) etc.
- In addition to supporting the EVP, CE&D, act as the key Finance contact to provide ongoing support and performance analysis re: NIE/FTE to CE&D leaders.
- Responsible for development of NIE allocation % at the CE&D cost transit level to enable full P&L reporting for Canadian Banking Lines of Business.
- Increase transparency in cost structure and identify opportunities to improve efficiencies and drive cost savings
- Proactively explore and implement opportunities to improve processes and increase capacity
- Accountable for all month-end, quarter-end reporting, and forecasting / planning FP&A related activities
- Key support to the Senior Director, CE&D Finance, proactively adding value added expertise and advice on initiatives and their impact on financial performance.
What do you need to succeed?
Must Have
- 3+ years experience in financial reporting & analysis and cost management
- Experience using metrics, KPIs and cost/value drivers in performance management
- Strong technical skills including MS Office Suite (Excel, PowerPoint, etc.)
- Experience with unique financial systems such as EPM (IBM Cognos)
- Excellent communication skills, both oral & written, with good interpersonal skills in order to establish relationships across all levels of the enterprise
- Solid business acumen and problem-solving skills
- Curious and proactive mindset with a focus on continuous improvement
- Comfortable dealing with incomplete information, uncertainty and change
Nice to Have
- B. Comm, CPA-CA/CMA/CGA, MBA or equivalent work experience
- Knowledge and understanding of banking products and processes
- Exposure to the Bank’s Retail/Business network, products and services
- A varied working career including positions in a number of areas of RBC or another financial institution(s)
Job Skills
Accounting, Business Analytics, Cost-Benefit Analysis (CBA), Decision Making, Financial Forecasting, Financial Planning and Analysis (FP&A), Interpersonal Relationships
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
OFFICE OF THE CFO
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-16
Application Deadline:
2025-10-02
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Finance Manager, Customer Engagement & Data Finance Performance Management
About the role
Job Description
What is the opportunity?
As Senior Manager, Customer Engagement & Data (CE&D) Finance Performance Management team, you will collaborate with CE&D business partners to drive profitable growth through insightful business and financial analysis. This position plays a key role on the P&CB Performance Management team, providing strategic analysis and advice on the impact of CE&D strategic initiatives and results, and by being a primary liaison with the P&CB Platform Performance Management and NIE teams. You will lead the NIE/FTE processes including five-year outlook, annual planning, ongoing forecasts, T-5 estimates and monthly monitoring of NIE/FTE results, while ensuring data integrity and adherence to established corporate governance and financial compliance standards.
What you will do?
- Responsible for full P&L FP&A related activities supporting Customer Engagement & Data (CE&D)
- Proactively provide expert analysis and advice to the EVP Customer Engagement & Data (CE&D) through reporting and insights for CE&D NIE including key information, and ongoing advice to enable management decision making and establish action plans to maximize financial performance.
- Act as lead for CE&D NIE/FTE as part of the five-year outlook, where the incumbent will partner with CE&D management teams to determine both NIE & FTE outlook, ensuring that rationale for any increases are clearly articulated & available to LOB Finance partners to support increases in annual expenses.
- Prepare and consolidate the annual Plans, Forecasts, and monthly estimates
- Support business initiatives, i.e. Zero-Based Budgeting, Activity Based Costing, ADT programs (Next Best Action) etc.
- In addition to supporting the EVP, CE&D, act as the key Finance contact to provide ongoing support and performance analysis re: NIE/FTE to CE&D leaders.
- Responsible for development of NIE allocation % at the CE&D cost transit level to enable full P&L reporting for Canadian Banking Lines of Business.
- Increase transparency in cost structure and identify opportunities to improve efficiencies and drive cost savings
- Proactively explore and implement opportunities to improve processes and increase capacity
- Accountable for all month-end, quarter-end reporting, and forecasting / planning FP&A related activities
- Key support to the Senior Director, CE&D Finance, proactively adding value added expertise and advice on initiatives and their impact on financial performance.
What do you need to succeed?
Must Have
- 3+ years experience in financial reporting & analysis and cost management
- Experience using metrics, KPIs and cost/value drivers in performance management
- Strong technical skills including MS Office Suite (Excel, PowerPoint, etc.)
- Experience with unique financial systems such as EPM (IBM Cognos)
- Excellent communication skills, both oral & written, with good interpersonal skills in order to establish relationships across all levels of the enterprise
- Solid business acumen and problem-solving skills
- Curious and proactive mindset with a focus on continuous improvement
- Comfortable dealing with incomplete information, uncertainty and change
Nice to Have
- B. Comm, CPA-CA/CMA/CGA, MBA or equivalent work experience
- Knowledge and understanding of banking products and processes
- Exposure to the Bank’s Retail/Business network, products and services
- A varied working career including positions in a number of areas of RBC or another financial institution(s)
Job Skills
Accounting, Business Analytics, Cost-Benefit Analysis (CBA), Decision Making, Financial Forecasting, Financial Planning and Analysis (FP&A), Interpersonal Relationships
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
OFFICE OF THE CFO
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-16
Application Deadline:
2025-10-02
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.